--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Process Mining release notes for upgrades from Yokohama to Australia # Combined Process Mining release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Yokohama to Australia This consolidated guide provides ServiceNow customers with essential information on the Process Mining updates and changes from the Yokohama through Zurich to the Australia releases. It is designed to assist in preparing for upgrades by summarizing new features, improvements, deprecations, and activation details across these versions. Show full answer Show less ## Key Features * **Yokohama Release Enhancements:** * Now Assist powered work notes analysis to interpret operational transitions using recorded work notes and comments. * Introduction of a Process Configuration Builder for streamlined setup and management of process configurations. * Content Pack Importer enabling import and customization of process configuration templates, with templates now read-only. * Evaluation projects available for HR and Customer Service Management (CSM) to explore sample mining without a full license. * Updated Access Control List (ACL) rules that balance broader visibility for trial versions with enhanced security controls. * Performance improvements including lazy loading of data, transition filters applied pre-mining, and faster workbench load times. * Enhanced transition filters supporting OR clauses, predicates like "is empty"/"is not empty," and multi-value selections for precise process mapping. * Process Mining engine improvements allowing integer fields as activity definitions, grouping journal fields for response time analysis, and ordering simultaneous activities. * Support for up to 10 external data breakdown fields for detailed segmentation and analysis. * Introduction of ProcessMiningIntegrationAPI for creating, mining, and accessing Process Mining data programmatically. * **Zurich Release Enhancements:** * Opportunity Details page with generated highlights using Now Assist to identify key process improvement drivers. * Idle Time Analysis to detect delays in case assignments and workflow bottlenecks by tracking assignment wait times. * Touchpoint Analysis to identify human involvement in processes for workload and cost optimization. * Improved data security by allowing projects to be marked as restricted, limiting access to owners and shared users only. * Ability to share Process Optimization projects via persistent links that remain valid after updates. * Simplified creation of automation and Continual Improvement Management (CIM) requests with pre-populated mandatory fields. * Integration with ServiceNow Playbook allowing export of process routes for further refinement and automation, enabled by Now Assist. * **Australia Release Enhancements:** * Parallel processing for Playbook data analysis to optimize Playbook performance and evaluation. * Renamed "Transition Filter" to "Process Step Filter" with enhancements enabling new use cases and better optimization insights. * Intent and Activity analysis via Now Assist for efficient summarization of agent tasks related to problem types. * Ability to create Process Mining projects from Agentic AI logs using predefined templates. * Integration with Task Mining to analyze user workstation activities, identify inefficiencies, and discover automation opportunities. * Introduction of four new automated findings (Extreme Duration, High Touchpoints, Extreme Touchpoints, Slow Duration) to identify patterns indicating improvement opportunities. * Multidimensional project filters allowing analysis based on child breakdowns and variants, facilitating easier examination of complex data. * Evaluation project available for Security Operations to identify improvement opportunities using assignment changes, priority escalations, and automated indicators. * Platform Analytics workspace updates with custom views to display specific activity definitions and support multidimensional maps for detailed process analysis. * Updated role names to reflect the "mining" terminology instead of "optimization." ## Changes and Deprecations * Yokohama introduced usability improvements such as card and list views for improvement opportunities and clearer scheduled task naming. * Australia updated automated finding names to include "Transition" for clarity and changed Process Mining role names. * No features were removed across the Yokohama, Zurich, and Australia releases. * Automation Discovery is deprecated in Australia; it will no longer be installed on new instances but remains supported in this release. * The now.assist.creator role is no longer required to access Now Assist features; instead, enabling the Process Mining skill and project access is necessary. ## Activation and Requirements * Process Mining activation has evolved from requiring the **snpo** plugin in Yokohama to being available by default in Zurich and Australia releases. * No additional or changed browser, localization, or accessibility requirements were introduced in these releases. ## Practical Benefits for ServiceNow Customers * Leverage enhanced analytical capabilities powered by Now Assist and integration with AI technologies to gain deeper operational insights. * Improve process visibility and customization with the Process Configuration Builder and content pack templates. * Optimize workflows and reduce delays by utilizing idle time and touchpoint analyses. \< Consolidated page of all release notes for Process Mining from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Now Assist based work notes analysis](https://www.servicenow.com/docs/access?context=worknotes-analysis&family=yokohama&ft:locale=en-US) : Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. [Process configuration builder introduced](https://www.servicenow.com/docs/access?context=create-process-config&family=yokohama&ft:locale=en-US) : Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. [Content pack importer introduced for process configurations](https://www.servicenow.com/docs/access?context=po-content-pack&family=yokohama&ft:locale=en-US) : Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. [Process Mining evaluation project available for HR and CSM](https://www.servicenow.com/docs/access?context=evaluation-pm-inci-manag&family=yokohama&ft:locale=en-US) : Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. [Access control (ACL) rules updated](https://www.servicenow.com/docs/access?context=access-control&family=yokohama&ft:locale=en-US) : The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. * No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. * Some breakdown filters or activity definitions are blocked for certain users based on the column access. [Process Mining performance improved](https://www.servicenow.com/docs/access?context=analyst-workbench-overview&family=yokohama&ft:locale=en-US) : The following improvements boost Process Mining performance and lead to quicker insights: * Introduced lazy loading of improvement opportunities and variants for faster workspace loading. * Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. * Improved Process Mining workbench load time. [Transition filters enhanced](https://www.servicenow.com/docs/access?context=node-to-node-conditions&family=yokohama&ft:locale=en-US) : The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: * Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. * Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. * Ability to select more than one value with a single click that contains a specific text. [Enhanced the Process Mining engine](https://www.servicenow.com/docs/access?context=set-activity-def&family=yokohama&ft:locale=en-US) : Key updates include: * Defining integer fields as activity definitions. * Grouping journal fields to identify how quickly an agent reacted to an assigned case. * Defining the order of simultaneous activities on the graph. [Additional breakdown capacity for Process Mining on external data](https://www.servicenow.com/docs/access?context=external-dataset&family=yokohama&ft:locale=en-US) : Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. [API for accessing Process Mining data](https://www.servicenow.com/docs/access?context=define-workflow-model&family=yokohama&ft:locale=en-US) : Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation. | | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | | Australia | [Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US) : Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks. [Process Step filter (Previously Transition filter) \& Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US) : Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings. [Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US) : Efficiently summarize (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes. [Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US) : Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template. [Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US) : Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining. [New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : Use the following automated findings to identify improvement opportunities where records follow specific patterns: * Extreme duration (Node): Identifies patterns where records stay in a step for a significantly longer duration than usual * High touchpoints (Node): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step. * Extreme touchpoints (Node): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step. * Slow duration (Node): Identifies patterns where a group of records stays longer in a step than the average duration of another group. [Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US) : Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes. [Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US) : Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days. [Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US) : Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed. [Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US) : Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Usability improvements introduced](https://www.servicenow.com/docs/access?context=explore-process-mining&family=yokohama&ft:locale=en-US) : A few improvements are introduced for ease of usability. * View the improvement opportunities on the Summary and Insights page as a card view or list view. * Rename the scheduled tasks that help to identify and view a specific result. | | Zurich | No updates for this release. | | Australia | [Automated finding names updated](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : The following automated finding names have been updated to include "Transition" in the name: * Slow duration (Transition) * Extreme duration (Transition) [Role names changed](https://www.servicenow.com/docs/access?context=po-roles&family=australia&ft:locale=en-US) : Role names in Process Mining that previously included "optimization" have been updated to use the term "mining" instead. For example, the sn_process_optimization_admin role has been renamed sn_process_mining_admin. | [ ] ## Removed Between your current release family and Australia, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project. Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Process Mining is available with activation of the sn_po plugin. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Process Mining is available by default. For details, see [Activate](https://www.servicenow.com/docs/access?context=activating-process-mining&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Now Assist based work notes analysis * Process configuration builder introduced * Content pack importer introduced for process configurations * Process Mining evaluation project available for HR and CSM * Access control (ACL) rules updated See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=yokohama&ft:locale=en-US) for more information. Important: Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use parallel processing for playbook data. * Benefit from the new use cases through the enhanced process step filter and rule-based findings. * Mine Agentic AI logs. * Easily identify your improvement opportunities through four new automated findings. * Take advantage of Process Mining and Task Mining integration. * Filter the data from the parent and child tables in the multidimensional projects. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=australia&ft:locale=en-US) for more information. | [ ]