--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Recommended Actions for HRSD release notes for upgrades from Yokohama to Australia # Combined Recommended Actions for HRSD release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for HRSD Release Notes for Upgrades from Yokohama to Australia This document consolidates the Recommended Actions release notes for Human Resources Service Delivery (HRSD) across the upgrade path from Yokohama to Australia releases. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, and activation instructions specific to Recommended Actions for HRSD. Show full answer Show less ## New Features * With the Australia release, Recommended Actions for HRSD now helps HR agents resolve cases more efficiently by automatically listing relevant knowledge base articles and similar cases related to the current case context. * The feature also provides agents with optimal next steps, such as suggesting the addition of an approval to the case when appropriate, improving case handling speed and accuracy. ## Upgrade and Activation Guidance * No pre- or post-upgrade tasks are specifically required for Recommended Actions for HRSD between Yokohama and Australia, as there are no changes, removals, or deprecations affecting this feature. * Recommended Actions for HRSD is available as a separate app in the ServiceNow Store. Customers must request installation via the store to activate this functionality. * Customers should refer to the ServiceNow Store for cumulative version history and related release notes for all Recommended Actions apps. ## Additional Considerations * There are no changes to browser requirements, accessibility, localization, or highlight information for Recommended Actions for HRSD between Yokohama and Australia. * No additional requirements have been introduced in this upgrade cycle. ## Key Outcomes for Customers * Faster resolution of HR cases through contextual recommendations and relevant content surfaced directly within the agent workspace. * Improved agent productivity with actionable suggestions embedded in case workflows. * Seamless upgrade experience due to the absence of mandatory configuration changes or deprecated features. Consolidated page of all release notes for Recommended Actions for HRSD from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for HRSD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for HRSD to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforhrsd-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Recommended Actions for HRSD](https://www.servicenow.com/docs/access?context=recommended-actions-hrsd&family=australia&ft:locale=en-US) : Help HR agents resolve cases more quickly by listing relevant KB articles and similar cases in the context of the current case. Provide agents with an optimal action such as a suggestion to add an approval to the case if needed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Recommended Actions for HRSD features. {#dfrn3-recommendedactionsforhrsd-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Recommended Actions for HRSD features or functionality were removed. {#dfrn3-recommendedactionsforhrsd-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Recommended Actions for HRSD features or functionality were deprecated. {#dfrn3-recommendedactionsforhrsd-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Recommended Actions for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for HRSD, such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforhrsd-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Provide relevant resources and recommendations to HR agents for speedy resolution of HR cases. See [Explore](https://www.servicenow.com/docs/access?context=explore-recommended-actions-hrsd&family=australia&ft:locale=en-US) for more information. | [ ]