--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Retail release notes for upgrades from Yokohama to Australia # Combined Retail release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document outlines the key updates for ServiceNow Retail customers upgrading from the Yokohama to Australia release version. It provides an aggregated view of new features, changes, removals, and activation details relevant to Retail applications across these releases, focusing primarily on the Australia release as no updates were made in Yokohama or Zurich. Show full answer Show less ## New Features * **Smart Assessment Templates:** Create and publish smart assessment templates for store operations with conditional logic and role-based visibility, enhancing operational assessments. * **Store Plans Management:** HQ and regional managers can now create detailed operational store plans, schedule recurring tasks, and manage task fulfillment through the Retail mobile app. * **Break-Fix Workflow:** Enables store staff and HQ support agents to report, track, and resolve equipment failures efficiently via a structured workflow. * **Standardized Audit Plans:** HQ can publish audit plans that automatically generate audit cases and tasks for field auditors across stores. * **Real-Time Notifications:** Integration with Moveworks allows real-time alerts to store associates regarding break-fix case status updates. * **Standardized Questionnaires:** HQ can create and distribute questionnaires to stores to capture audit results and operational insights with support for attachments and role-based visibility. * **Retail Mobile App Enhancements:** Store task questionnaires can now be completed directly within the Retail mobile app, supporting conditional logic and attachments. * **Operational Store Plan Tracking:** Real-time monitoring of published store plans is enabled, offering visibility from overall plan status down to individual store tasks. * **Guided Plan Creation:** HQ users and regional managers can create multi-store operational plans involving cases and tasks via a streamlined user experience. ## Changes, Removals, and Deprecations There are no reported changes, removals, or deprecations of Retail features between Yokohama and Australia releases. ## Activation Information Retail applications must be installed by requesting them from the ServiceNow Store. Customers should visit the ServiceNow Store to view available apps and submit installation requests. The Retail product is available exclusively through the ServiceNow Store. ## Additional Notes * No additional requirements, browser requirements, accessibility updates, or localization considerations were introduced or changed between Yokohama and Australia releases. * This release enhances operational efficiency and store management capabilities, empowering HQ and regional managers with improved tools and mobile app integration. Consolidated page of all release notes for Retail from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retail-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Retail. {#dfrn3-retail-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | This section describes new features and enhancements in this release. [\[Placeholder link text to key rahi-retail-smart-assessment-questionnaires\]](https://www.servicenow.com/docs/access?context=rahi-retail-smart-assessment-questionnaires&family=australia&ft:locale=en-US) : Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility. [Manage store plans](https://www.servicenow.com/docs/access?context=rahi-retail-manage-store-plans&family=australia&ft:locale=en-US) : Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Retail features. {#dfrn3-retail-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Retail features or functionality were removed. {#dfrn3-retail-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Retail features or functionality were deprecated. {#dfrn3-retail-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail. {#dfrn3-retail-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail, such as specific requirements or compliance levels. {#dfrn3-retail-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Enable store staff and HQ support agents to report, resolve, and track equipment failures through a structured break-fix workflow. * Enable HQ to publish standardized audit plans that automatically generate store audit cases and tasks for field auditors. * Enable Moveworks to notify store associates in real time when a break-fix case is assigned, resolved, or needs more information. * Enable HQ to create and distribute standardized questionnaires with stores to capture audit results and operational insights. * Build smart store task questionnaires for Retail with conditional logic, attachment support, and role-based response visibility. * Complete store task questionnaires for Retail directly from the Retail mobile app. * Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks. * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=australia&ft:locale=en-US) for more information. | [ ]