--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Service Exchange release notes for upgrades from Yokohama to Australia # Combined Service Exchange release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Service Exchange from the Yokohama release family through to Australia. It combines key upgrade information, new features, changes, deprecations, and activation details across releases Yokohama, Zurich, and Australia. The notes highlight important compatibility considerations, migration steps, and upgrade best practices to ensure smooth transitions between versions. Show full answer Show less ## Upgrade and Compatibility Guidance * **Simultaneous Application Upgrade:** When using both Service Exchange for Providers and Consumers within the same instance, both applications must be upgraded simultaneously to the same version to maintain compatibility. * **Migration from Legacy Versions:** Service Exchange 2.x.x (introduced with the Xanadu release) does not support direct migration from Legacy versions. Customers on Legacy versions must follow specific migration utilities and upgrade guides before proceeding to Yokohama or Zurich releases. * **Entitlement Activation Limitations:** New entitlements cannot be activated until both consumers and providers are upgraded to Service Exchange version 2.x.x. Existing active entitlements will continue to function. * **Platform and Plugin Considerations:** When upgrading to version 2.0.55 with Sales Customer Relationship Management plugin 1.0.4 prior to platform upgrade (Yokohama or Zurich), Deny ACLs are not installed automatically. After platform upgrade, running the application Repair function is required to install these ACLs. * **Global Script Include Installation:** The Service Exchange Global Script Include is automatically installed or updated when installing the application on supported platform versions including Washington DC Patch 9, Xanadu Patch 4, Yokohama, Zurich, and Australia. ## New Features and Changes No new features, changes, removals, or deprecations were introduced between Yokohama, Zurich, and Australia releases for Service Exchange. Customers upgrading within these releases can expect stability in functionality. ## Activation Information * Service Exchange must be installed by requesting it from the ServiceNow Store. * Customers can view available apps and submit installation requests via the ServiceNow Store website. * Cumulative release notes and version history information for all apps are accessible through the ServiceNow Store. ## Additional Considerations * **Accessibility:** Zurich introduced a dark theme option via the Coral theme to improve readability and reduce eye strain for web and mobile users. * **Highlight Features from Prior Releases:** * Providers can include client and UI policy scripts in remote record producers for consumer approval. * Bulk or individual copying of local catalog items to remote record producers is supported. * Choice-based transform mapping is simplified with ServiceNow Now Assist integration. * Consumers can add variables to remote record producers for use in consumer pre-flows. * Foundation data sync enables streamlined data replication between provider and consumer instances. * Enhanced journal entry support facilitates seamless collaboration. * Magic links allow consumer users to access linked resources on provider instances. ## What ServiceNow Customers Should Expect By following the outlined upgrade paths and migration steps, customers can ensure Service Exchange applications remain compatible and functional across releases. The lack of new features or breaking changes between Yokohama, Zurich, and Australia means upgrades should be straightforward when prerequisites are met. Activation through the ServiceNow Store simplifies deployment, while accessibility improvements enhance user experience. Existing capabilities around remote record producers, catalog item management, and data synchronization continue to support efficient service exchange workflows. Consolidated page of all release notes for Service Exchange from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchange-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * The Service Exchange Global Script Include is automatically installed or updated when you install the Service Exchange application on the following platform versions: * Washington DC Patch 9 * Xanadu Patch 4 * Yokohama * Service Exchange 2.x.x, which was first released with the Xanadu release, does not support migration of Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Yokohama release, you must follow instructions in the [Service Exchange for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * If you are upgrading from Service Exchange version 1.x.x, follow the steps in [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) to migrate your Service Exchange applications. * Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements will continue to work but new ones cannot be activated. * If you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4 before upgrading the platform to the Yokohama release, the new Deny ACLs will not be installed. To ensure the Deny ACLs get installed, after upgrading to Yokohama, you must click Repair to reinstall the Service Exchange application. | | Zurich | Upgrade information : * Service Exchange version 2.x.x: Which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Zurich release, follow instructions in the [Service Bridge for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, follow the steps in the [Upgrade Guide - Service Bridge for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to migrate your Service Exchange applications. * Service Exchange version 2.x.x: Due to the introduction of mismatched version support, new entitlements can't be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements continue to work but new ones can't be activated. * When you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4, before upgrading the platform to the Zurich release, new Deny ACLs aren't installed. To ensure the Deny ACLs get installed, after upgrading to Zurich, select Repair to reinstall the Service Exchange application. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * When you install the Service Exchange application, the Service Exchange Global Script Include is automatically installed or updated on the following platform versions: * Washington DC patch 9 * Xanadu patch 4 * Yokohama * Zurich | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Exchange. {#dfrn3-serviceexchange-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Exchange features. {#dfrn3-serviceexchange-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Exchange features or functionality were removed. {#dfrn3-serviceexchange-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Exchange features or functionality were deprecated. {#dfrn3-serviceexchange-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange. {#dfrn3-serviceexchange-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels. {#dfrn3-serviceexchange-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Providers can now include client and UI policy scripts in remote record producers, which consumers can review and approve. * Providers can now copy local catalog items to Service Exchange as remote record producers either in bulk or individually. * Providers can simplify and streamline choice-based transform mapping with ServiceNow Now Assist. * Consumers can now add variables to remote record producers for use in consumer pre-flows. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Streamline data replication from provider to consumer instances with foundation data sync. * Enable seamless collaboration between provider and consumer with enhanced journal entry support. * Enable consumer users to access linked resources in the provider instance using magic links. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]