--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto Release Notes for Upgrades from Yokohama to Australia This consolidated guide provides key information for ServiceNow customers upgrading ServiceNow Otto from the Yokohama release to the Australia release. It includes important upgrade considerations, feature updates, changes, deprecations, activation instructions, and additional requirements encountered during this upgrade path. Show full answer Show less ## Important Upgrade Information * **Zurich Release Highlights:** * Customers not opted into third-party large language models may experience skill execution failures if new models are unavailable. Verify model usage in the ServiceNow Otto admin console. * Custom UI actions linked to Otto skills should be reviewed and updated to ensure compatibility with new skill releases. * Enhanced security controls introduced for read-only fields on the ServiceNow AI Platform, including a new `readonlyoption` with granular levels such as `strictreadonly` and `clientscriptmodifiable`. Custom client scripts modifying these fields should be adjusted accordingly. * Access Control Lists (ACLs) evolved to replace the broad 'admin' role with specific granular roles for improved security and authorization, including changes to the `getRoles()` API replaced by `hasRole()`. * Refer to the Now Support Knowledge Base for known issues and mitigations during upgrade. * **Australia Release:** No new updates or changes were introduced in ServiceNow Otto. ## New Features, Changes, and Deprecations * No new features, changes, removals, or deprecations related to ServiceNow Otto were introduced between Yokohama and Australia releases. ## Activation Details * Zurich Patch 4 introduced the availability of Now Assist features through activation of Now Assist plugins available in the ServiceNow Store. * Australia release does not add activation steps or changes. ## Additional Requirements * Zurich release requires enabling the Next Experience UI Framework to use the Now Assist panel. ## Browser Requirements * Now Assist supports modern browsers such as Google Chrome and Microsoft Edge. * Internet Explorer is not supported for Now Assist. ## Accessibility Enhancements * Zurich Patch 4 enabled an optional voice input feature in Now Assist, supporting voice-to-text in multiple languages within the Now Assist panel. * This voice input enhances accessibility for users with mobility impairments, vision challenges, neurodivergence, language barriers, and mobile scenarios. ## Localization Support * Dynamic Translation support for Now Assist was introduced in the Zurich release. ## Key Highlight Information * Starting with Zurich Patch 12, Now Assist was rebranded as ServiceNow Otto, reflecting the new AI experience brand without changes to entitlements. * Zurich included advanced AI features such as AI Guardian for prompt injection detection, premium chat with file uploads and web search, enhanced conversational AI with follow-up questions, and multiple model provider integrations including Google Gemini, Anthropic Claude, Azure OpenAI, and ServiceNow's own Now LLM Service. * Enhanced management of AI models and configurations is available in the AI Admin Hub. * Expanded contextual functionality such as inline citations, AI-generated content highlights, customizable context menu actions, and integration with Google Chat for agentic workflows. ## Practical Implications for ServiceNow Customers When upgrading from Yokohama to Australia through Zurich, customers should carefully review and update customizations related to ServiceNow Otto skills and UI actions to avoid disruptions. They should verify AI model provisioning and understand the new security model with granular ACL roles. The enhanced accessibility and localization features improve usability and inclusivity for diverse user groups. Activation of Now Assist features requires installing plugins from the ServiceNow Store and enabling the Next Experience UI Framework. Customers benefit from advanced AI capabilities and integrations introduced in Zurich without additional changes in Australia. Ensuring browser compatibility and utilizing voice input and dynamic translation can enhance end-user experience and adoption. Consolidated page of all release notes for ServiceNow Otto from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowotto-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : Customers who have not opted into third-party, large language models may be routed to them during skill execution. If the new model is not provisioned or available in your environment, this will result in skill execution failures. Check the models your skills use within ServiceNow Otto admin console. If you customized UI actions or other items that are associated with ServiceNow Otto skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected. If you run into issues when you're upgrading a ServiceNow Otto product, see the [Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates \[KB1637452\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) article in the Now Support Knowledge Base. Log in to view the article. The Zurich release introduces enhanced protections for read‑only fields across the ServiceNow® AI Platform. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back-end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow® ‑owned read‑only fields using `g_form.setValue()` or `g_form.clearValue()`, refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122). This article provides additional technical details on how to identify affected fields and adjust their settings. The existing Access Control Lists (ACLs) will be updated to replace the 'admin' role with specific, purpose-driven granular roles within scripts or security attributes. As part of this update, the `getRoles()` API will be replaced with the `hasRole()` API for authorization purposes. Additionally, all references to the 'admin' role in the code will be substituted with the new feature-specific granular roles for authorization use cases. Read to learn more. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto. {#dfrn3-servicenowotto-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto features. {#dfrn3-servicenowotto-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto features or functionality were removed. {#dfrn3-servicenowotto-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto features or functionality were deprecated. {#dfrn3-servicenowotto-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto. {#dfrn3-servicenowotto-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : **[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Skills](https://www.servicenow.com/docs/access?context=now-assist-skills&family=zurich&ft:locale=en-US) : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. Important: Now Assist is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Additional requirements : The Next Experience UI Framework must be enabled before you can use the Now Assist panel. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Internet Explorer. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto, such as specific requirements or compliance levels. {#dfrn3-servicenowotto-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : **[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Voice Input in Now Assist](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=zurich&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature, Voice Input, gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. Voice Input helps users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or users using hand-held devices on the go, such as field service agents. Once enabled, Voice Input can be changed using the individual user accessibility preferences. See [Configure accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation. * Configure prompt injection detection separately for each Now Assist skill. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Now Assist panel premium chat gives you a full-featured AI assistant experience with support for file uploads, web search, agentic workflows, and voice input --- so you can get answers, take action on records, and complete complex tasks without leaving your current context. * Get accurate results without having to repeat yourself or correct a wrong action because Now Assist now recognizes when your request needs clarification and asks a focused follow-up question before acting. * Upload documents directly in your Now Assist panel conversation and Now Assist automatically extracts the relevant information to fill in required fields, answer your questions, and keep the conversation moving without switching modes or restarting the flow. * Select specific reasons when you give a thumbs up or thumbs down to a Now Assist response, so your feedback is more meaningful and helps improve future responses. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Explore revamped Manage AI models option within AI Admin Hub for managing and configuring model providers, and updating model provider versions. * Select a record from the Now Assist context menu inline citation to navigate directly to the record page, where the referenced section will be highlighted for easy identification. * View all AI-generated content, now visually highlighted for easier recognition. * Set the minimum word count required for the Now Assist icon to appear, allowing you to control when the icon is displayed based on content length. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. * View improved legend and icon descriptions for the Now Assist Readiness Evaluation app. * Work with new system properties to improve performance and customization within the Now Assist Readiness Evaluation app. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills, agents, and agentic workflows are now turned on by default. * Select your preferred integration type, either Bring Your Own Key (BYOK) or Original Equipment Manufacturer (OEM), for the configuration of the available model providers within AI Admin Hub. * Explore the Data and Analytics workflow skills under Now Assist skills within AI Admin Hub. * Adopt AI responsibly and minimize operational and compliance risks by configuring and subscribing to Long Term Stable Models (LTS) as a model provider in AI Admin Hub. * Ask a follow-up question in the Now Assist panel for additional information or clarification. * Experience an enhanced conversational interaction by viewing synthesized Now Assist responses from within Google Chat. * Initiate and view agentic workflows from within Google Chat. * Use the Now Assist context menu open prompt feature to create and edit knowledge articles. * Use Advanced settings to add conditions to hide or show the Now Assist Context Menu quick actions. * Create multiple Now Assist context menu configurations for the same field. * Use the Enable for extended tables option in parent table configuration, to enable or disable the inheritance model for the child table configurations. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Enable administrators to set up a security Access Control Lists (ACLs) that checks user authentication for Now Assist context menu skills and new setup options. This feature gives them control over who can use Now Assist context menu skills and actions, as well as built-in options like shorten, elaborate, and change tone. * Use the Open Prompt Capability available in ServiceNow Otto for Strategic Portfolio Management to ask questions and refine generated content through open-ended queries. Zurich * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist base system skills. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.5 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Suppress the modeless window for a custom Now Assist context menu event. * View numbered citations and links to the information sources when you use the Now Assist context menu for email reply recommendation. See [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=zurich&ft:locale=en-US) for more information. For more Platform Now Assist feature release notes, see the following topics: * [AI Search release notes](https://www.servicenow.com/docs/access?context=ai-search-rn&family=zurich&ft:locale=en-US) * [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&family=zurich&ft:locale=en-US) * [AI Skill Kit release notes](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-rn&family=zurich&ft:locale=en-US) * [Now Assist in Virtual Agent release notes](https://www.servicenow.com/docs/access?context=now-assist-va-rn&family=zurich&ft:locale=en-US) | | Australia | No updates for this release. | [ ]