--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for CMDB release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for CMDB release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for CMDB Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides a comprehensive view of changes, updates, and important information related to upgrading the ServiceNow Otto for CMDB from the Yokohama release family through to the Australia release. It is designed to help ServiceNow customers prepare effectively for their upgrade by summarizing new features, changes, removals, deprecations, activation processes, and other relevant details across these releases. Show full answer Show less ## Upgrade Preparation and Activation * Prior to upgrading to Australia, customers should carefully review and complete any pre- and post-upgrade tasks outlined in the notes. * The activation process for ServiceNow Otto for CMDB notably changed in the Zurich release with the introduction of the v2.1 plugin. Customers must follow the updated configuration instructions provided for activation. * ServiceNow Otto for CMDB is an AI Platform feature available via plugins from the ServiceNow Store, requiring activation after installation. ## Feature Updates and Changes * No new features, changes, removals, or deprecations were introduced specifically in the Australia release or between Yokohama and Australia. * Significant feature enhancements occurred in the Zurich release patches, including: * AI capabilities to identify upstream services and CIs impacted by incidents or changes. * AI recommendations for optimal data sources and Service Graph Connectors to improve CMDB data population. * Automated discovery and suggestion of business applications to associate with existing application services, enhancing data governance and reducing manual effort. * AI-assisted querying across multiple CI tables and relationships for better CI data access in forms, dashboards, and workspaces. * Improvements in debugging, de-duplication, and CI creation workflows. * Introduction of default-enabled Now Assist skills and agentic workflows with enhanced security configurations. ## Additional Information * No specific updates to browser requirements, accessibility, localization, or highlight information were noted across Yokohama, Zurich, or Australia releases. * Customers are encouraged to review the detailed Zurich patch notes for incremental improvements during that release family. ## What ServiceNow Customers Can Expect When upgrading from Yokohama to Australia, customers can expect a stable platform without additional feature changes or removals in Australia itself. The key enhancements to leverage are those introduced in Zurich, particularly AI-driven CMDB capabilities that improve data accuracy, governance, and operational efficiency. Activation requires following the updated Zurich plugin process, and customers benefit from a more intelligent and automated CMDB experience to support IT operations and service management. Consolidated page of all release notes for ServiceNow Otto for CMDB from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for CMDB release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for CMDB to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcmdb-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : The installation (activation) process has changed for the ServiceNow Otto for CMDB v2.1 plugin. See [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US) for the new instructions. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for CMDB features. {#dfrn3-servicenowottoforcmdb-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for CMDB features or functionality were removed. {#dfrn3-servicenowottoforcmdb-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for CMDB features or functionality were deprecated. {#dfrn3-servicenowottoforcmdb-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : ServiceNow Otto for CMDB is a ServiceNow AI Platform feature that is available with activation of plugins that you get from the ServiceNow Store. For details, see [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for CMDB, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcmdb-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * AI identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. * AI recommends the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. * AI discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Get AI-powered answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. * Search queries can now span multiple tables and relationships between CIs. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills and agentic workflows are now turned on by default. * Agentic workflows and AI agents included with Now Assist applications now require additional security configuration. * Reduce the debugging time and effort when you resolve issues with Service Graph Connector import sets. * Find and resolve de-duplication tasks. * Speed the process of manually creating CIs. * Methodically work through the process of improving CMDB data governance. * Search for CIs by specifying any of several attributes of the CI of interest. * View a concise summary of the key CI data on a CI form in a workspace page or on any list view. [Zurich Patch 3](https://www.servicenow.com/docs/access?context=zurich-patch-3&family=zurich&ft:locale=en-US) [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]