--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes for Upgrades from Yokohama to Australia This consolidated document provides ServiceNow customers with a comprehensive overview of the release notes covering upgrades for ServiceNow Otto for Collaborative Work Management (CWM) from the Yokohama release family through to the Australia release. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, removals, deprecations, activation instructions, and other important considerations across all relevant releases. Show full answer Show less ## Key Information for Upgrading * **Upgrade Preparation:** Customers should review and complete any pre- and post-upgrade tasks specified to ensure a smooth transition to the Australia release. * **Release Updates:** No new features, changes, removals, or deprecations were introduced in the Yokohama, Zurich, or Australia releases for ServiceNow Otto for CWM, except for some specific improvements in Yokohama patches. ## Notable Improvements in Yokohama Patches * **Yokohama Patch 3:** Introduced automation to increase efficiency by enabling automatic task creation from CWM Docs context and adding them to the required Board. It also added generative AI capabilities for summarizing and paraphrasing content blocks or entire pages within CWM Docs. * **Yokohama Patch 11:** Updated Now Assist usage measurement. Certain Now Assist skills, agents, and agentic workflows are enabled by default, but additional role configuration is required for agentic workflows and AI agents within Now Assist applications. ## Activation Information ServiceNow customers can activate Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. This app is available for installation via the Store, where customers can also find version history and cumulative release notes for all related apps. ## Additional Considerations * **Requirements:** No changes or additional requirements have been introduced across the releases. * **Browser and Accessibility:** There are no updates concerning browser requirements or accessibility compliance. * **Localization:** No localization changes were made. * **Highlights:** Aside from the Yokohama patch notes, no other highlight information was noted. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]