--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Field Service Management (FSM) Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a unified view of updates, changes, and important upgrade information for ServiceNow Otto for Field Service Management (FSM) across the Yokohama, Zurich, and Australia releases. It is designed to assist customers in preparing for and executing their upgrade to the Australia release by summarizing all relevant information about new features, changes, removals, deprecations, activation steps, and additional requirements. Show full answer Show less ## Key Findings Across Releases * **New Features:** No new features were introduced between Yokohama, Zurich, and Australia releases for ServiceNow Otto for FSM. * **Changes:** There were no changes to existing FSM features in these releases. * **Removed or Deprecated Features:** No features or functionality were removed or deprecated in this upgrade path. * **Activation:** Activation of ServiceNow Otto for FSM includes Now Assist features available via the FSM plugin. Customers must install the Now Assist plugins to enable these capabilities. The FSM application requires Field Service Management to function properly. * **Additional Requirements and Browser/Accessibility/Localization:** No new or changed requirements or considerations were introduced for browsers, accessibility, or localization. ## Highlights from Yokohama Patch Updates * Now Assist usage measurement was updated, with default activation for some skills, agents, and agentic workflows. Additional role configurations are needed for agentic workflows and AI agents. * Support for additional AI model providers such as Google Gemini and Anthropic Claude on AWS was added, complementing existing Now LLM Service and Azure OpenAI models. * Skills can be cloned and customized, and prompts can be edited using the Now Assist skill kit. * Field Service technicians gained access to a virtual assistant through the mobile app using Now Assist in Virtual Agent to summarize work order tasks and explore conversational search with Knowledge Base article results. ## Practical Implications for ServiceNow Customers Customers planning to upgrade ServiceNow Otto for FSM to the Australia release can expect a stable product without new features or removals impacting their current usage. The key focus should be on ensuring the Now Assist plugin is properly activated and configured, especially if leveraging AI-driven virtual assistant capabilities. The additional AI model providers and mobile virtual assistant features introduced in Yokohama patches enhance the FSM experience but require attention during activation and role setup. Reviewing and completing pre- and post-upgrade tasks as outlined will help ensure a smooth transition to Australia. Since no browser, accessibility, or localization changes were introduced, existing configurations in these areas remain valid. Consolidated page of all release notes for ServiceNow Otto for Field Service Management (FSM) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Field Service Management (FSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Field Service Management (FSM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Field Service Management (FSM) features. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were removed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were deprecated. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Field Service Management (FSM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for FSM application requires Field Service Management. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Field Service Management (FSM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Clone and customize skills. * Edit prompts using the Now Assist skill kit. Yokohama Patch 3 * Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist in Virtual Agent. * Use Now Assist in Virtual Agent for mobile to summarize work order tasks. * Explore conversational search in the Now Assist panel with results from Knowledge Base articles. See ServiceNow Otto for Field Service Management (FSM) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]