--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document covers the upgrades and updates for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from the Yokohama release family through Zurich to Australia. It is designed to assist ServiceNow customers in preparing for and understanding the changes across these releases in one comprehensive view. Show full answer Show less ## New Features * **Zurich Release:** Introduced an AI agent for executing recall campaigns more efficiently. This AI agent automates the extraction of data from repair documents, generates corrective actions and corresponding charges, and sets asset applicability criteria to target impacted assets accurately. * **Yokohama and Australia Releases:** No new feature updates reported. ## Changes * **Zurich Release:** Adjusted Now Assist AI usage measurement. The model shifted from a 365-day look-back to a 365-day burn-down approach, resetting usage at the contract anniversary date. This change affects how AI consumption is tracked and billed. * **Yokohama and Australia Releases:** No changes reported. ## Removals and Deprecations No features or functionalities were removed or deprecated across Yokohama, Zurich, or Australia releases. ## Activation Information Starting with the Zurich release, Now Assist features require activation of the **ServiceNow Otto for MCO plugin (com.sn.mfg.gen.ai)**. Manufacturing Commercial Operations is available in the ServiceNow Store. Customers should refer to the plugin installation guides to enable these capabilities during upgrade. ## Additional Notes * No updates or changes were noted for additional requirements, browser requirements, accessibility, or localization across all releases. * Specific highlighted updates include Zurich Patch 4 enabling the AI agent for recall campaigns and Patch 5 updating Now Assist usage measurement. ## Key Takeaways for ServiceNow Customers * Upgrading to Australia involves no direct new features or removals, but customers should be aware of the AI-powered recall campaign capabilities introduced in Zurich and the new AI usage measurement model. * Ensure activation of the Now Assist plugin to leverage AI features in Manufacturing Commercial Operations. * Review AI usage measurement changes to understand billing and usage tracking implications post-upgrade. Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&family=zurich&ft:locale=en-US)[\[Placeholder link text to key execute-recall-campaigns-faster\]](https://www.servicenow.com/docs/access?context=execute-recall-campaigns-faster&family=zurich&ft:locale=en-US) : Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See [ServiceNow Otto for MCO](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]