--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Operational Sustainability Management Release Notes from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, and important information for upgradingServiceNow Otto for Operational Sustainability Managementfrom the Yokohama release family through Zurich and into Australia. It is designed to help customers prepare for upgrades by summarizing relevant enhancements and modifications across these versions, focusing on practical impacts and upgrade considerations. Show full answer Show less ## Key Features * **Agentic Workflows for ESG (Zurich):** Introduces AI-powered workflows that assist sustainability teams by automating carbon accounting tasks. These workflows intelligently select metrics and emission factors, generate calculated metrics, and allow for user review and adjustment, streamlining sustainability reporting. * **Document Intelligence for Utility Bills (Zurich):** Enables extraction of ESG metric data such as electricity, gas, and water consumption from utility invoices using generative AI. This automation eliminates manual data entry, reduces errors, integrates seamlessly with ESG metric workflows, and supports enterprise-scale data handling with audit capabilities for compliance. ## Changes * **AI Usage Measurement Update (Zurich Patch 5):** Transitioned from a 365-day look-back model to a 365-day burn-down model, with usage resetting on the contract anniversary date. This change affects how Now Assist AI usage is tracked and billed. * **Default Activation of AI Skills and Agentic Workflows (Zurich Patch 4):** Selected generative AI skills, AI agents, and agentic workflows are now enabled by default for appropriate user roles (e.g., ITIL roles on incident or change forms). For new customers, these skills activate automatically upon installation. For existing customers upgrading, unconfigured AI assets are enabled automatically, while previously configured but disabled assets remain inactive. * **Security Role Configuration Required:** Agentic workflows and AI agents require explicit role assignments to execute when user access is restricted by roles. Customers must add the specified roles to ensure proper functionality. ## Upgrade and Activation Guidance * Before upgrading to Australia, review and complete any pre- and post-upgrade tasks as outlined in the release notes. * ServiceNow Otto for Operational Sustainability is available for installation via the ServiceNow Store. Activation details are provided in the Zurich release notes. ## Other Considerations * No feature removals or deprecations were noted between Yokohama and Australia releases. * No changes to browser requirements, accessibility, localization, or additional system requirements were reported. * For releases without updates, the notes explicitly indicate "No updates for this release" for clarity. ## What Customers Can Expect By upgrading to Australia and leveraging features introduced in Zurich, customers can expect enhanced automation and intelligence in sustainability management workflows, particularly around carbon accounting and ESG data extraction. The default enablement of AI skills improves out-of-the-box usability, while updated AI usage tracking offers clearer billing insights. Proper role configuration ensures secure and compliant use of AI functionalities. Consolidated page of all release notes for ServiceNow Otto for Operational Sustainability Management Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Operational Sustainability Management Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Use agentic workflows in ESG](https://www.servicenow.com/docs/access?context=use-agentic-ai-in-now-assist-for-esg-management&family=zurich&ft:locale=en-US) : The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&family=zurich&ft:locale=en-US) : ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: * Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. * Automate data collection by eliminating manual data entry and reducing errors. * Integrate extracted data with ESG metric workflows for a seamless experience. * Scale your operations with an enterprise-scale solution that handles large volumes of data. * Confirm compliance and transparency with built-in audit features that support reporting requirements. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Operational Sustainability Management Management features. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were removed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were deprecated. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store. Important: ServiceNow Otto for Operational Sustainability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Operational Sustainability Management Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]