--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Operational Technology (OT) Service Management release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Operational Technology (OT) Service Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Operational Technology (OT) Service Management Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive overview of changes, new features, deprecations, and upgrade guidance for ServiceNow Otto for Operational Technology (OT) Service Management from the Yokohama release through to the Australia release. It is designed to assist in preparing for upgrades by summarizing updates across release families and highlighting important activation and usage information. Show full answer Show less ## Key Features * **AI-Powered Incident Summarization and Resolution Notes:** Starting in Zurich and continuing in Australia, users can automatically summarize OT incidents using the **Summarize UI action** within the Industrial Workspace. This feature generates concise summaries of incident details to improve incident understanding and response times. * **Automated Resolution Notes Generation:** After an OT incident is set to *Resolved* , the **Generate resolution notes UI action** allows automatic creation of resolution notes summarizing the incident outcome. * **Knowledge Base Article Generation:** Upon resolution of an OT incident, users can automatically generate a KB article containing key information such as Site, OT Device, Equipment model entity, summarization, resolution notes, KB Base, and Author to facilitate knowledge sharing and reuse. * **AI Model Provider Update:** The Now LLM Service is deprecated as the default model provider for new or inactive AI assets starting Zurich release; a third-party LLM is now the default, though existing configurations remain unaffected and manual selection of Now LLM Service is still possible. * **Rebranding:** The AI experience formerly known as Now Assist for Operational Technology Service Management is renamed to ServiceNow Otto for OT Service Management, reflecting the new AI experience branding without changes to product entitlements. ## Important Upgrade Information * There are no updates or removals specific to Yokohama or Australia releases beyond the noted features and changes. * Prior to upgrading to Australia, customers should review pre- and post-upgrade tasks to ensure smooth transition and activation. * Activation of ServiceNow Otto for OT Service Management requires requesting the product from the ServiceNow Store. Customers can view available apps and submit requests via the store. ## Additional Considerations * No changes were noted regarding browser requirements, accessibility, localization, or additional product requirements in the upgrade from Yokohama to Australia. * The AI capabilities introduced in Zurich have been enhanced and retained through Australia, enabling autonomous orchestration and multi-channel interactions integrated into ServiceNow workflows. ## Practical Benefits for ServiceNow Customers * Automated summarization and resolution note generation streamline incident management, reducing manual documentation effort and enabling faster incident resolution. * Automatic KB article creation supports knowledge retention and operational efficiency by capturing incident insights for future reference. * The shift to third-party LLM models ensures up-to-date AI capabilities while preserving existing configurations. * The rebranding to ServiceNow Otto aligns the product with ServiceNow's AI platform strategy, simplifying recognition and usage within the ServiceNow ecosystem. * Clear activation guidance via the ServiceNow Store enables straightforward deployment and access to these OT Service Management enhancements. Consolidated page of all release notes for ServiceNow Otto for Operational Technology (OT) Service Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Technology (OT) Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Operational Technology (OT) Service Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Operational Technology (OT) Service Management. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Summarize an OT incident](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&family=zurich&ft:locale=en-US) : Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. [Generate resolution notes](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&family=zurich&ft:locale=en-US) : Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. [Generate OT KB articles](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&family=zurich&ft:locale=en-US) : Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: * Site * OT Device * Equipment model entity * Summarization * Resolution notes * KB Base * Author | | Australia | [Summarize an OT incident](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&family=australia&ft:locale=en-US) : Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. [Generate resolution notes](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&family=australia&ft:locale=en-US) : Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. [Generate OT KB articles](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&family=australia&ft:locale=en-US) : Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: * Site * OT Device * Equipment model entity * Summarization * Resolution notes * KB Base * Author | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Operational Technology (OT) Service Management features. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Now Assist for OTSM to ServiceNow Otto for OT Service Management name change](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&family=zurich&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for OTSM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Summarize UI action](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&family=zurich&ft:locale=en-US) : The Summarize UI action was added to OT incident records in the Industrial Workspace so you can automatically summarize the incident details. [Generate resolution notes UI action](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&family=zurich&ft:locale=en-US) : The Generate resolution notes UI action was added to OT incident records in the Industrial Workspace so you can generate resolution notes after the incident state is set to Resolved. Note: This UI action appears after the OT incident state is set to Resolved. | | Australia | [Summarize UI action](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&family=australia&ft:locale=en-US) : The Summarize UI action was added to OT incident records in the Industrial Workspace so you can automatically summarize the incident details. [Generate resolution notes UI action](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&family=australia&ft:locale=en-US) : The Generate resolution notes UI action was added to OT incident records in the Industrial Workspace so you can generate resolution notes after the incident state is set to Resolved. Note: This UI action appears after the OT incident state is set to Resolved. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Operational Technology (OT) Service Management features or functionality were removed. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Operational Technology (OT) Service Management features or functionality were deprecated. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Operational Technology (OT) Service Management. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install ServiceNow Otto for OT Service Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for OT Service Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for OT Service Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for OT Service Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Operational Technology (OT) Service Management we have noted them here. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Technology (OT) Service Management we have noted them here. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Operational Technology (OT) Service Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Operational Technology (OT) Service Management we have noted them here. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Operational Technology (OT) Service Management we have noted them here. {#dfrn3-servicenowottoforoperationaltechnologyotservicemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * Now Assist for Operational Technology Service Management (OTSM) has been changed to ServiceNow Otto for OT Service Management. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. * Help save time by automatically updating the resolution notes for an OT incident. * Generate a KB article when an OT incident is resolved by using an agentic workflow. See [ServiceNow Otto for OT Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&family=zurich&ft:locale=en-US) for more information. | | Australia | Australia * Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. * Help save time by automatically updating the resolution notes for an OT incident. * Generate a KB article when an OT incident is resolved by using an agentic workflow. See [ServiceNow Otto for OT Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&family=australia&ft:locale=en-US) for more information. | [ ]