--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ServiceNow Otto for Security Incident Response (SIR) release notes for upgrades from Yokohama to Australia # Combined ServiceNow Otto for Security Incident Response (SIR) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Security Incident Response (SIR) Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document guides ServiceNow customers through the upgrade process of ServiceNow Otto for Security Incident Response (SIR) from the Yokohama release family to the Australia release family. It includes important upgrade information, feature updates, and activation details to ensure a smooth transition and optimal use of the product. Show full answer Show less ## Important Upgrade Information * Before upgrading to Australia, review and complete the specified pre- and post-upgrade tasks. * Upgrading Now Assist plugins may activate default skills that were previously inactive if they were never configured or toggled by the customer. Skills manually deactivated before upgrading will remain inactive. * Starting with version 2.0.1, the application formerly known as Now Assist for Security Operations is renamed to ServiceNow Otto for Security Incident Response (SIR). Upgrading to this version is required to access new capabilities such as generating resolution notes and correlation insights from the Now Assist panel. * The AI Search application must be enabled on your instance for the recommended actions skill to function properly. Verification can be done via the AI Search Status page in the platform. ## Feature Updates and Changes Between the Yokohama and Australia releases, there were **no new features, changes, removals, or deprecations** reported for ServiceNow Otto for Security Incident Response (SIR) in the Zurich and Australia releases. ## Highlights from Yokohama Releases * **Yokohama Patch 11:** Enhanced Now Assist usage measurement and default activation of some skills and workflows; additional role configuration required for agentic workflows and AI agents; generative AI introduced to create quality assessment reports for security incidents. * **Yokohama Patch 6:** Enabled analysts to add security incident details to Shift Handover reports via AI chat; expanded AI model providers to include Google Gemini and Anthropic Claude on AWS alongside existing providers. * **Yokohama Patch 3 and Patch 1:** Added capabilities for natural language chat with AI agents to gain insights, resolve incidents, and close security incidents more efficiently. * **Yokohama Early Availability:** Introduced concise activity stream triage, automatic generation of resolution notes, recommended actions, post-incident analyses, and correlation insights to connect current incidents with past events, leveraging identification of affected users, configuration items, and observables. ## Activation and Additional Requirements * ServiceNow Otto for Security Incident Response (SIR) is available for installation via the ServiceNow Store. Customers should request the app through the store to gain access. * No additional browser requirements, accessibility updates, localization changes, or new requirements were introduced between Yokohama and Australia releases. ## Practical Implications for ServiceNow Customers By upgrading to the Australia release and version 2.0.1 of ServiceNow Otto for Security Incident Response (SIR), customers can leverage enhanced AI-driven capabilities such as generating resolution notes and correlation insights directly from the Now Assist panel, streamlining security incident management workflows. Ensuring AI Search is enabled and understanding the activation behavior of Now Assist skills during upgrade will help maintain control over AI functionalities and roles. The absence of new features or changes between Zurich and Australia releases means customers upgrading from Yokohama to Australia can expect stability and continuity with the added benefits introduced during Yokohama patches. Consolidated page of all release notes for ServiceNow Otto for Security Incident Response (SIR) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Security Incident Response (SIR) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Security Incident Response (SIR) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-security-incident&family=yokohama&ft:locale=en-US). Note: Upgrading the Now Assist plugins activate any designated skills that were previously untouched by the customer. * If you have the plugins installed but never touched the configuration (never activated the skill nor adjusted associated roles) of a skill, any Default On skill will be activated on a per skill basis upon upgrading. * If you have previously toggled a skill from active and then back to inactive or have updated any roles for that skill, that skill remains inactive upon upgrading. * You maintain full control over deactivating individual skills at any time after activation. Starting with version 2.0.1, the name of the Now Assist for Security Operations application in ServiceNow® Store and in your ServiceNow AI Platform® instance has changed to ServiceNow Otto for Security Incident Response (SIR). You must upgrade to version 2.0.1 to access the following features: * Generate resolution notes in the Now Assist context menu. * Generate correlation insights for a security incident investigation from the Now Assist panel. The AI Search application must be enabled so that the recommended actions skill works for security incidents. To verify that AI Search is enabled on your instance, navigate to AllAI SearchAI Search Status. Contact support if the page indicates that AI Search is not enabled. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Security Incident Response (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Security Incident Response (SIR) features. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) features or functionality were removed. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) features or functionality were deprecated. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Security Incident Response (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Security Incident Response (SIR) is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Security Incident Response (SIR), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Security Incident Response (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Security Incident Response (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesir-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use generative AI to create a quality assessment report of a security incident. * Yokohama Patch 6Help analysts to add security incidents details to the Shift Handover report by chatting with AI agents in the Now Assist panel. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Yokohama Patch 3 Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent provides a resolution plan. * Yokohama Patch 1Help your analysts to close security incidents more efficiently by chatting with AI agents in natural language from the Now Assist panel. * Yokohama early availability * Triage security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format. * Automatically generate resolution notes for security incidents by using generative AI. * Generate recommended actions to resolve security incidents. * Generate a post-incident analysis. * Generate correlation insights to help you connect current incidents to past events. By identifying the affected users, configuration items (CIs), or observables (IP addresses and file hashes) from existing incidents, you can help to triage new security incidents. For more information, see [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] *[\>]: and then