--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Service Portal release notes for upgrades from Yokohama to Australia # Combined Service Portal release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal release notes for upgrades from Yokohama to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive summary of Service Portal updates from the Yokohama release through to Australia. It outlines new features, changes, activations, and key considerations to help you prepare for and successfully upgrade your Service Portal environment to Australia. Show full answer Show less ## Key Features * **Performance Analysis (Yokohama):** Analyze portal page and widget performance with benchmarks and detailed reports. Compare cloned widgets to their base widgets using a code comparator. * **Approval Widgets and AI Assistance (Zurich and Australia):** New Approval Info Record widget displays full approval request details and activity streams. The Approval Assistance AI agent helps track pending approvals and generates checklists from documents stored in third-party clouds like Microsoft SharePoint and Google Drive. * **Widget Loading Optimization:** Administrators can configure widget loading order and defer AI Search asset loading to enhance page load speeds and user experience. * **New Organization Chart Widget (Australia):** Displays enhanced employee information such as department, location, and secondary fields for better organizational visibility. * **Portal-Specific Authentication (Australia):** Configure different authentication methods per portal (e.g., Okta for internal, Microsoft Azure for external) to provide distinct login experiences without custom development. * **Theme Enhancements:** The Coral theme is now the default with an optional dark mode for improved readability and accessibility. Australia release adds the ability to create theme variants tailored to your brand. ## Key Changes * **JavaScript Updates (Yokohama):** Server scripts for widgets can use ECMAScript 2021 (ES12) mode for modern JavaScript features. * **Role-Based Page Routing:** Define user roles in page route maps to control user redirection. * **Improved SSO Experience:** Single sign-on portals redirect users directly to the identity provider login page before loading the portal to streamline access. * **Approval Widget Enhancements:** Enforce mandatory comments when approvers reject requests. * **Security Enhancements:** Form widget now checks cross-scope privileges to ensure proper access to data tables. * **Branding and Accessibility:** Enhanced semantic tagging supports screen reader navigation. Dark theme options improve accessibility and reduce eye strain. * **ServiceNow Otto AI Rebranding:** The AI experience brand has been updated from Now Assist to ServiceNow Otto®, reflected across Service Portal features. ## Activation and Requirements * Service Portal is active by default as a ServiceNow AI Platform feature in all releases. * No additional activation steps are required beyond standard upgrade procedures. * Browser support excludes Internet Explorer 11 and iOS Firefox does not support Service Portal pages (Yokohama). ## Practical Considerations for Upgrading Customers * Review and complete pre- and post-upgrade tasks as outlined to ensure smooth transition to Australia. * Leverage new performance tools to optimize portal load times and user experience. * Utilize new authentication configurations to streamline user access across multiple portals without custom coding. * Adopt the updated Coral theme and dark mode to enhance portal aesthetics and accessibility. * Configure approval widgets and AI agents to improve approval workflows and tracking. * Use role-based routing and security enhancements to enforce access controls efficiently. * Suppress onboarding messages for ServiceNow Otto® AI experience where needed using the provided property. These updates collectively enhance Service Portal's performance, usability, accessibility, and integration capabilities, helping your organization deliver a more effective and modern portal experience. Consolidated page of all release notes for Service Portal from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Analyze the performance of portal pages and their widgets](https://www.servicenow.com/docs/access?context=analyze-page-performance&family=yokohama&ft:locale=en-US) : Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance. [Compare a cloned widget with its base widget](https://www.servicenow.com/docs/access?context=compare-with-base-system&family=yokohama&ft:locale=en-US) : Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator. | | Zurich | [Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US) : The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream. The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page. The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US). [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US) : Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case. [Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US) : As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience. [Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US) : Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience. | | Australia | [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=australia&ft:locale=en-US) : The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table. [New Organization Chart widget](https://www.servicenow.com/docs/access?context=new-organization-chart-widget&family=australia&ft:locale=en-US) : Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization. [Create a portal](https://www.servicenow.com/docs/access?context=create-a-portal&family=australia&ft:locale=en-US) : Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets](https://www.servicenow.com/docs/access?context=widget-dev-guide&family=yokohama&ft:locale=en-US) : Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see [JavaScript engine feature support](https://www.servicenow.com/docs/access?context=javascript-engine-feature-support&family=yokohama&ft:locale=en-US). [Define roles for page route maps](https://www.servicenow.com/docs/access?context=reroute-page&family=yokohama&ft:locale=en-US) : Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form. [Improved redirection for single sign-on (SSO) authentication](https://www.servicenow.com/docs/access?context=c_SPSSOLoginAndRedirects&family=yokohama&ft:locale=en-US) : Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first. [Enforce providing comments when rejecting requests](https://www.servicenow.com/docs/access?context=approvals-widget&family=yokohama&ft:locale=en-US) : Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options. [Check cross-scope privileges to a table with the Form widget](https://www.servicenow.com/docs/access?context=form-widget&family=yokohama&ft:locale=en-US) : Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Create a portal theme](https://www.servicenow.com/docs/access?context=c_CustomCSS&family=australia&ft:locale=en-US) : Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand. | [ ] ## Removed Between your current release family and Australia, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. Important: Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : [Enable dark theme](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability. [\[Placeholder link text to key t_ConfigureAPage\]](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&family=australia&ft:locale=en-US) : Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Analyze the performance of portal pages and their widgets. * Compare cloned widgets with the base widget from which they were cloned. * Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts. * Enable early single sign-on (SSO) redirection. * Specify the user roles that apply to a page route map. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * Use the support for Service Portal in the iOS Google App. * As an admin, configure the widget load order on Service Portal pages. * As an admin, defer the loading of AI Search assets to enhance page performance. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto® onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names. * Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication. * Enhance Service Portal accessibility navigation for screen readers by using semantic tags. * Use a Coral dark theme on a portal to improve focus, readability, and accessibility. * Create theme variants for the Service Portal themes to tailor the visual experience for your users. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=australia&ft:locale=en-US) for more information. | [ ]