--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Synthetic monitoring release notes for upgrades from Yokohama to Australia # Combined Synthetic monitoring release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Synthetic monitoring release notes for upgrades from Yokohama to Australia This consolidated release notes document covers all Synthetic monitoring updates from the Yokohama through Australia releases, helping ServiceNow customers prepare for upgrades and understand the evolution of Synthetic monitoring capabilities. It summarizes new features, changes, upgrade considerations, activation information, and other relevant details across these versions. Show full answer Show less ## Important Upgrade Information * **Yokohama:** No updates noted for this release. * **Zurich:** After upgrading, if you run monitors using a MID Server as a location, you must restart the MID Server. * **Australia:** No updates for this release. ## New Features Significant enhancements were introduced between Yokohama and Australia releases: * **Yokohama:** * Create and edit synthetic monitors that simulate end-user transactions. * Configure alerts triggered by test failures to proactively address issues. * Advanced test options: response code validation, response time thresholds, and response text verification. * Run tests locally from the Glide instance or from multiple geographic locations. * Monitor Overview page provides status, failure and response time charts, historical test logs, related CIs, and exportable results. * **Zurich (version 1.4):** * View all monitors with open alerts and navigate directly to alerts associated with a monitor. * Tag-based clustering of monitor alerts for efficient grouping. * Support for OAuth credentials on endpoints. * Run monitors from MID Server locations. * Create HTTP endpoints directly within Synthetic monitoring without leaving the Service Operations Workspace (SOW). * Assign support groups to synthetic monitor-based alerts for streamlined incident management. * **Australia:** No new features introduced. ## Changes to Existing Features * **Yokohama (version 1.2):** Enhanced overview and detail pages with improved filtering, bulk editing, and charts focused on failures rather than successes. * **Zurich (version 1.4):** * Removal of the Configuration tab from Monitor Details page; configuration now accessed from the Details tab. * Landing page improvements include new open alerts filter, Open alerts column in Monitors table, Alerts tab in Monitor Details, and alert visibility in test result history. * Tag field added to Create Monitor page for alert configuration. * Introduction of the Coral theme as default with a dark theme option for web and mobile, enhancing user experience. * New columns in Synthetic Location table showing location type (MID Server, ACC Collector, or hosted) and number of monitors running. * **Australia:** No changes were made. ## Removed and Deprecated Features No features were removed or deprecated in any of the releases from Yokohama to Australia. ## Activation and Additional Requirements * **Activation:** Synthetic monitoring must be installed by requesting it from the ServiceNow Store. This applies to Yokohama and Zurich releases, with no changes in Australia. * **Additional Requirements:** * In Yokohama, version 1.0 requires configuring at least one proxy agent on the Agent Client Collector for monitoring service health and performance. * Starting with version 1.2, tests can be run from the local Glide instance without a proxy agent. * Endpoints to be monitored must have corresponding CIs in the CMDB and, if necessary, credentials configured in the Credentials \[discoverycredentials\] table. * No additional requirements were introduced in Zurich or Australia. ## Accessibility and Localization * The Coral theme introduced in Zurich includes a dark theme option for web and mobile, supporting readability and reducing eye strain. * No specific localization updates were made from Yokohama through Australia. ## Key Benefits for ServiceNow Customers * Proactively monitor critical service endpoints by simulating user transactions and receiving real-time alerts on failures or performance issues before users are impacted. * Leverage MID Server locations and OAuth support to extend monitoring capabilities securely and efficiently. * Manage monitors and alerts effectively with enhanced UI features like bulk editing, tagging, alert clustering, and support group assignments. * Benefit from improved visualization, reporting, and sharing of synthetic test results to facilitate stakeholder communication and faster issue resolution. * Enjoy a modernized user experience with the Coral theme and dark mode options across portals and mobile devices. Consolidated page of all release notes for Synthetic monitoring from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Synthetic monitoring to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-syntheticmonitoring-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Create and edit a synthetic monitor](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=yokohama&ft:locale=en-US) : Create and manage synthetic tests to replicate end-user transactions for critical service endpoints. Configure an alert to activate when a test fails, enabling you to address issues before they impact users. As of version 1.2, you can: * Test for response code: Confirm that your endpoints are returning success codes and know when they aren't. * Test for response time: Confirm that your services are meeting performance expectations by setting thresholds for response times. * Test for response text: Validate whether specific content exists in the response body, enabling accurate end-to-end checks. * Run tests from your local Glide instance: Enable closer integration with your instance and reduce the need for external test runners. * Run tests from multiple locations. [Identifying system issues with synthetic monitoring](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US) : View the Overview page for a monitor where you can: * View the status of the monitor. * View charts that display test failures and response times. * Visit related configuration items (CIs) that might be the start to investigating failed tests. * View a historical log of synthetic test runs, including details and the response body text. * Share results by exporting a list of tests for a monitor. | | Zurich | [View all monitors with open alerts](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=zurich&ft:locale=en-US) : As of 1.4, view all monitors with open alerts. [View alerts associated with a monitor](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, navigate to a monitor's open alerts. [Assign tags to a monitor's alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, use tag-based clustering to group monitor alerts. [Use OAuth-based credentials](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, OAuth credentials on endpoints are supported. [MID Server support for running synthetic monitors](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : Run synthetic monitors from your MID Server. [HTTP endpoint creation directly in synthetic monitoring](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Create HTTP endpoints for your monitors without leaving the SOW. [Support groups for synthetic monitor-based alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Synthetic monitoring features. {#dfrn3-syntheticmonitoring-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Overview and detail pages in SOW](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US). : Create view and manage your synthetic monitors on the overview and detail pages. As of version 1.2, the following UI enhancements are available: * Improved filtering for finding your endpoints. * Bulk editing of monitors. * Charts on the Overview page now display failures instead of successes. | | Zurich | [Configuration tab removed](https://www.servicenow.com/docs/access?context=view-test-details&family=zurich&ft:locale=en-US) : In version 1.4, the Configuration tab on the Monitor Details page has been removed. You can access this information from the Details tab. [Landing page updates](https://www.servicenow.com/docs/access?context=view-aggregat-monitor-information&family=zurich&ft:locale=en-US) : In version 1.4, these changes were made to the landing page: * New open alerts filter * New Open alerts column in the Monitors table [New Alerts tab on the Monitor Details page](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can view all alerts for a monitor or filter by open alerts. [New Alert column in the Monitor result history table on the Details tab](https://www.servicenow.com/docs/access?context=view-a-monitor-s-test-results&family=zurich&ft:locale=en-US) : In version 1.4, you can see open alerts for any tests the monitor has run. [Tag field on the Create Monitor page](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can add tags when configuring alerts for monitors. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [New columns in the Synthetic Location table](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : * Type: Shows whether the location is a MID Server, ACC Collector, or hosted on the platform. * Number of monitors: Displays the number of monitors running on the location. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Synthetic monitoring features or functionality were removed. {#dfrn3-syntheticmonitoring-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Synthetic monitoring features or functionality were deprecated. {#dfrn3-syntheticmonitoring-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must do the following before you can use synthetic monitoring: * If you have version 1.0, configure at least one proxy agent on the Agent Client Collector. These agents should be the ones you use to monitor the health and performance of the services to be monitored. For more information about proxy agents, see [Using proxy agents in Agent Client Collector](https://www.servicenow.com/docs/access?context=proxy-agent&family=yokohama&ft:locale=en-US). Starting with version 1.2, you can run tests from your local Glide instance instead of a proxy agent. * Add CIs in the CMDB for the endpoints that you want to monitor. * If your endpoints require authentication, configure credentials in the Credentials \[discovery_credentials\] table. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels. {#dfrn3-syntheticmonitoring-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * View real-world performance data from your services without needing actual users, catching issues before they're released to production. * Get real-time notifications for performance degradations or outages before they impact users. * Visualize synthetic test results and share insights with stakeholders. See [Synthetic monitoring](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Run synthetic monitors from the MID Server. * Create monitors without needing to leave SOW to create an HTTP endpoint. * Assign a support group to synthetic monitoring alerts for easy investigation. * As of 1.4, view alerts associated with monitors and navigate to those alerts. * As of 1.4, use tags on a monitor's alerts. * As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See [Landing page](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]