--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Telecommunications Network Inventory release notes for upgrades from Yokohama to Australia # Combined Telecommunications Network Inventory release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Network Inventory Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document supports ServiceNow customers upgrading Telecommunications Network Inventory (TNI) from the Yokohama release through Zurich to the Australia release. It outlines new features, changes, activation requirements, and important upgrade considerations to help you prepare and optimize your network inventory management. Show full answer Show less ## Key Features * **Design and Assign Playbook (Yokohama):** Step-by-step guidance for designing and assigning network services, including logical connections and circuit visualization. * **Network Visualization Enhancements (Zurich):** Introduction of the unified L1 menu consolidating network visualizations, improved geo and floor maps for site and data center layouts, and new roles for datacenter infrastructure management. * **Capacity and Operational Data Management (Zurich):** Ability to push operational metrics to REST endpoints, store in ClothoDB, and overlay time series metrics on datacenter floor maps for health monitoring. * **Remote Hands Request Management (Australia):** Enables customers to request onsite support services securely with role-based access and autogenerated case summaries for efficient handling. * **IP Address Management (Australia):** Supports multi-layer nested IP subnetworks with CIDR validation, enhancing IP allocation accuracy and flexibility. * **Inventory Template Naming Patterns (Australia):** Real-time validation and hierarchical naming construction improve template accuracy and consistency. * **ServiceNow AI Platform Tiers (Australia):** Introduction of three AI licensing tiers (Foundation, Advanced, Prime) offering graduated access to AI features and workflows. * **Rack Allocation Workflow (Australia Patch 4):** Automated reservation of rack unit space in datacenters based on placement policies and capacity metrics via an agentic workflow. * **TNI Data Model Navigator (Australia Patch 4):** Curated, telecom-focused CMDB framework to simplify management of thousands of CI classes relevant to telecom operations. * **Accessibility Improvements (Australia):** Enhanced keyboard navigation, screen reader support, color contrast, and text spacing for better usability. ## Important Upgrade Information * **Platform Dependencies:** Yokohama requires the Xanadu platform version to support the Design and Assign playbook. * **Plugin Requirements:** For Zurich and Australia, additional plugins such as Telecommunications Alarm Management Open API, Indoor Mapping, Customer Service Install Base Management, and Remote Hands must be installed from the ServiceNow Store to enable full feature functionality. * **Activation:** TNI and Network Inventory Advanced plugins are available via the ServiceNow Store and must be requested for installation. * **Security Update:** Standard ServiceNow platform roles no longer have read access to specific TNI tables, enhancing security and requiring role updates. * **LLM Service Change (Australia):** The Now LLM Service is deprecated as the default AI model provider; third-party LLMs are now the default, with Now LLM still available manually. ## Changes and Removals * **User Interface:** Coral theme is now default for portals and mobile, with dark mode option; network visualization menus have been reorganized for improved navigation. * **Terminology Updates:** Some inventory entities renamed for clarity, e.g., Network site to Site, xNF Instance to Service Instance. * **Map and Visualization Enhancements:** Updated topology icons for dark mode support and repositioning of geo map tabs. * **Feature Removals and Deprecations:** No features were removed or deprecated between Yokohama and Australia releases. ## Practical Benefits for ServiceNow Customers * Streamlined network inventory design and assignment processes with guided playbooks. * Improved visualization and management of network and datacenter infrastructure for better operational oversight. * Advanced IP address management and naming conventions to maintain data integrity and consistency. * Enhanced operational efficiency through integrated remote hands support and AI-driven workflows. * Greater security and role-based access control to safeguard inventory data. * Access to new AI capabilities tailored to your licensing tier to boost productivity and automation. Following the outlined pre- and post-upgrade tasks and installing required plugins will ensure a smooth transition and enable you to leverage Australia release innovations effectively. Consolidated page of all release notes for Telecommunications Network Inventory from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Network Inventory release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Network Inventory to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : The Yokohama release needs the Xanadu platform version to support the Design and Assign playbook feature. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Design and assign your network services](https://www.servicenow.com/docs/access?context=design-assign-playbook&family=yokohama&ft:locale=en-US) : Create and configure playbooks for design and assign a configuration item. The Design and Assign playbook provides step-by-step guidance for designing a network service. Use the playbook to complete guided activities to instantiate a network inventory record. [Design and Assign function for logical connections](https://www.servicenow.com/docs/access?context=design-logical-connection-design-assign-playbook&family=yokohama&ft:locale=en-US) : Use the Design and Assign playbook to instantiate a logical connection and its associated connection elements. Once each activity completes, view the circuit map to visualize the logical connection elements. [Visualization of geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=yokohama&ft:locale=en-US) : Use the Network site map to view the geographical location of your network sites and the information such as site details, connectivity, and capacity. [Creating an inventory template for a logical composite](https://www.servicenow.com/docs/access?context=creating-inventory-template-logical-composite&family=yokohama&ft:locale=en-US) : Instantiate a logical composite record and associated equipment and racks using a logical composite template. [Add an equipment or rack to logical composite](https://www.servicenow.com/docs/access?context=add-equipment-rack-logical-composite&family=yokohama&ft:locale=en-US) : Add equipment or rack to a logical composite using a change model. [Remove an equipment or rack from logical composite](https://www.servicenow.com/docs/access?context=remove-equipment-rack-logical-composite&family=yokohama&ft:locale=en-US) : Remove a rack or equipment from a logical composite using a change model. [Create an equipment record by using design and assign](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=yokohama&ft:locale=en-US) : Create a change request for an equipment record from the All Equipment list view using the Create equipment UI action. [Import models and templates in JSON format](https://www.servicenow.com/docs/access?context=import-models-templates-json&family=yokohama&ft:locale=en-US) : Create an import request to import your collection of models and templates in JSON format. [Export hierarchy of models and templates](https://www.servicenow.com/docs/access?context=export-hierarchy-of-models-and-template&family=yokohama&ft:locale=en-US) : Export the hierarchy and all related records of a model or inventory template in JSON format. [Managing your network functions](https://www.servicenow.com/docs/access?context=services&family=yokohama&ft:locale=en-US) : The xNF and xNF instances records are added in the Inventory menu and retained the Services menu for application services. [Create a telephone infrastructure](https://www.servicenow.com/docs/access?context=telephone_block_telephone_number_and_telephone_number&family=yokohama&ft:locale=en-US) : Supports all types of telephone numbers. | | Zurich | [Create logical connection record](https://www.servicenow.com/docs/access?context=create-logical-connection-record-design-assign-playbook&family=zurich&ft:locale=en-US) : Logical interfaces created are now automatically related to their corresponding cards or parent equipment. This enhancement ensures consistency across systems and helps prevent duplicate CI creation by improving the alignment between logical and physical interfaces. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : Use the new L1 menu that consolidates all network visualizations into a single canvas and include a tabular section for each view, such as site, floor, and topology. The following roles are introduced to manage datacenter infrastructure. * DC Floor Designer (sn_ni_core.dc_floor_designer) -- Design floor layout in Map Studio. * DC Ops Agent (sn_ni_core.dc_ops_agent) -- Oversee the operations of the data center floor. * DC Ops Viewer (sn_ni_core.dc_ops_viewer) -- View the Network Inventory Workspace and its components. [Floor map](https://www.servicenow.com/docs/access?context=visualization-floor-maps&family=zurich&ft:locale=en-US) : Use the floor map to view the layout of your datacenter infrastructure. View network asset placement and operational details to monitor power, thermal, and usage data. View the incidents and alerts and take appropriate action. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Use the geo map to view the geographical locations of your network sites and data centers. Geo map supports rendering data centers on the map, enabling the relevant persona, such as the DC Ops Viewer, to view connected data centers. You can open a data center floor map directly from the geo map for more detailed insights. [Manage datacenter floor map](https://www.servicenow.com/docs/access?context=create-floor-map-data-center&family=zurich&ft:locale=en-US) : Upload and manage your datacenter map objects using the Map Studio interface. Enable you to view respective floor plans for a selected building in a campus. [Service Operations Workspace](https://www.servicenow.com/docs/access?context=service-operations-workspace-network-inventory&family=zurich&ft:locale=en-US) : Provides a converged experience for agents to view both incident/alarm details and Network Inventory entities within a single Workspace. Enhances efficiency in retrieving information and significantly improves the overall user experience. [Capacity management](https://www.servicenow.com/docs/access?context=capacity-management-reporting&family=zurich&ft:locale=en-US) : Supports pushing operational data to REST endpoints through an exposed API and store it in the ClothoDB. Overlay time series metrics on the datacenter floor map to monitor overall health and take appropriate action. [Collect operational values for datacenter](https://www.servicenow.com/docs/access?context=enter-operational-values-data-center&family=zurich&ft:locale=en-US) : Manually record operational values of Configuration Items (CI) and store it in ClothoDB. Use this data for datacenter performance tracking. [Define the datacenter details](https://www.servicenow.com/docs/access?context=define-data-center-details&family=zurich&ft:locale=en-US) : Define your datacenter record to view the location-specific attributes for each datacenter, including the campus, buildings, and floors where your network asset is located. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : Define the power circuit record to represent the electrical pathway that delivers power within a data center. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : Define the facility hardware record to represent power, HVAC (Heating, Ventilation, and Air Conditioning), network representation, and their connectivity in a data center. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : Create a facility model to define the physical characteristics data of the facility record based on the product manufacturer's recommendations. [Create a equipment record](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=zurich&ft:locale=en-US) : View datacenter records listed in the Equipment task attribute form. [Define the network interface details](https://www.servicenow.com/docs/access?context=define-tni-interfaces&family=zurich&ft:locale=en-US) : Add Wavelength attribute to the Network Interface form and Port position attribute to Interface Model form. [Create an equipment holder model](https://www.servicenow.com/docs/access?context=create-equipment-holder-models&family=zurich&ft:locale=en-US) : Added RU numbering direction attribute to define the numbering sequence of rack units in the Rack view. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Remote Hands Request Management](https://www.servicenow.com/docs/access?context=remote-hands-request-management&family=australia&ft:locale=en-US) : Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference. [Remote hands case record](https://www.servicenow.com/docs/access?context=summerizing-remote-hands-case&family=australia&ft:locale=en-US) : Remote Hands Request Summarization generates contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) : Multi-layer nested IP Subnetworks with CIDR validation: You can now create IP Subnetworks within IP Subnetworks, supporting recursive nesting for both IPv4 and IPv6. When creating a subnetwork at any level, the system validates that the CIDR is correctly formatted, falls within the parent's range, is more specific than the parent, and is unique within the parent. [Inventory template naming patterns](https://www.servicenow.com/docs/access?context=naming-patterns-in-inventory-templates&family=australia&ft:locale=en-US) : Author patterns from a variable library with real-time validation, verify resolved names across the full template hierarchy from a new Overview tab at design time, and add custom validation rules. [Roles](https://www.servicenow.com/docs/access?context=telecom-inventory-roles&family=australia&ft:locale=en-US) : Standard ServiceNow platform roles no longer have read access to specific TNI tables. This change affects both new installations and upgrades. [\[Placeholder link text to key bundle-telmt.rack-allocation-workflow\]](https://www.servicenow.com/docs/access?context=rack-allocation-workflow&family=australia&ft:locale=en-US) : The rack allocation agentic workflow reserves rack unit space in a datacenter by evaluating placement policies, capacity metrics, and change request requirements to find suitable rack allocations. [TNI Data Model Navigator](https://www.servicenow.com/docs/access?context=data-model-navigator&family=australia&ft:locale=en-US) : A Data Model Navigator is a CMDB framework feature that presents a curated, domain-specific view of the CMDB. With TNI context, it organizes thousands of CMDB CI classes into a focused, hierarchical structure relevant to telecom operations. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Telecommunications Network Inventory features. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : The Network Visualization L1 menu is added to the Telecommunications Network Inventory Workspace. The Topology L1 menu has been removed and is available as Topology tab within the Network Visualization view. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Network site map L1 menu is removed and repositioned as Geo map tab in the Network visualization view. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : The Power Circuits inventory is added. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : The All Facilities inventory is added. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : The Facility Models inventory model is added. [Lists view](https://www.servicenow.com/docs/access?context=network-inventory-workspace-list-view&family=zurich&ft:locale=en-US) : The Network site is renamed to Site. [Define network service instance details](https://www.servicenow.com/docs/access?context=create_application_services&family=zurich&ft:locale=en-US) : xNF Instance is renamed to Service Instance. [Define network function details](https://www.servicenow.com/docs/access?context=create_business_applications&family=zurich&ft:locale=en-US) : xNF is renamed to Network Function. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) [Network topology](https://www.servicenow.com/docs/access?context=using-network-topology&family=australia&ft:locale=en-US) : Topology map icons updated to support dark theme colour contrast. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) : The IP Pool menu and records are now labeled as IP Address Block throughout the Network Inventory Workspace and Service Operations Workspace. | [ ] ## Removed Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were removed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were deprecated. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Telecommunications Network Inventory by requesting it from the ServiceNow Store. For details about the installation procedure, see [Install Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=yokohama&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Additional requirements : * You must install Telecommunications Alarm Management Open API (sn_ind_tmf642) and Customer Service Problem Management (sn_sprb_mgmt) plugin to view incident and alert details. * You must install the Indoor Mapping plugin (sn_map_core) to create and manage floor maps for data centers. | | Australia | Additional requirements : You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Network Inventory, such as specific requirements or compliance levels. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Accessibility information : Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * View the geographical location and the details of your network site * Design and assign a configuration item using a playbook and add custom states to a Change model. * Define a logical composite to track and manage its CI. * Import and export your collection of models and templates in JSON format. * Enable Deny ACL to ensure the compliance with the enhanced security model. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * The Logical interfaces (such as VLANs) and physical interfaces (such as Gigabit Ethernet ports) are now related to their parent equipment or card to help prevent duplicate CI creation. * Get converged experience for Network Inventory workflows using Service Operations Workspace. * Upload and manage CAD/PNG of floor maps to view the datacenter layout with physical asset placements over the floor. * Ingest operational data and show time series metrics on the datacenter floor map to monitor health. * Capture an inventory of operational facilities and define their relationships to respective network hardware such as the power chain. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=zurich&ft:locale=en-US) for more information. | | Australia | Australia Early Availability * Enable customers to request services for equipment housed in your facility using Remote Hands. * View a concise summary of Remote Hands Request [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Create IP addresses directly within an IP subnetwork. * Define reusable naming patterns using the new TNI CI Naming application with real-time validation, hierarchical name construction, and interactive preview before applying to the inventory. * Access control update --- TNI table permissions [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Reserves rack unit space in a datacenter with rack allocation agentic workflow * TNI Data Model Navigator, a CMDB framework that presents a curated, domain-specific view of telecom See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=australia&ft:locale=en-US) for more information. | [ ]