--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Theme Builder release notes for upgrades from Yokohama to Australia # Combined Theme Builder release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Theme Builder Release Notes for Upgrades from Yokohama to Australia These release notes consolidate the key updates, new features, changes, and important upgrade information for ServiceNow Theme Builder from the Yokohama release through to the Australia release. Theme Builder is included as a core plugin of the Next Experience application starting with Yokohama and is available by default, with upgrades accessible via the ServiceNow Store. This information is intended to help ServiceNow customers prepare for and understand enhancements across multiple release families. Show full answer Show less ## New Features * **Yokohama:** Introduced accessibility improvements for the Unified Navigation component with the Accessibility Inspector highlighting contrast errors. Added the ability to theme empty state illustrations with color edits and custom image overrides. Enhanced Unified Navigation customization with preview panes, component configuration menus, background color rendering, and quick access to the Component Editor via double-click. * **Zurich:** Enabled uploading of brand guidelines (PDF) within the theme creation workflow to generate aligned themes using Now Assist and ServiceNow Otto AI capabilities (Otto for Creator required). Added AI-powered theme generation from brand images with preview and refinement options. Expanded image categories available for color editing and custom overrides (banners, modals, tile icons, cards). Introduced guided tours within Theme Builder and the new Coral theme with dark mode variants. Allowed uploading and management of up to 10 custom font families and their associated font faces directly in Theme Builder. * **Australia:** Enhanced brand alignment by allowing brand guideline PDFs to generate theme colors both in Theme Builder and the ServiceNow Otto panel. Improved AI-powered color palette generation with multiple preview options and manual override capability (Otto for Creator and AI Agent Studio required). Introduced tiered ServiceNow AI Platform licensing impacting access to AI features. Added icon library management allowing custom icon uploads with dynamic styling. Provided typography control at the component category level including font assignment and flexible font size adjustments, ensuring consistent branding across Next Experience and embeddable components. ## Changes * **Yokohama:** Added an Image styles tab in the Editor page for managing illustrations with separate tabs for Images and Colors. Updated navigation within the Component Editor to breadcrumb-style and renamed buttons for clarity without changing functionality. Interaction States panel terminology was updated. * **Zurich:** Renamed and improved UI components such as the color selector defaulting to Coral theme colors, updated modals for uploading logos, fonts, and shapes with larger interfaces and previews, and renamed the Font section to Typography with clearer default font family labeling. * **Australia:** Renamed and reorganized Global styles panel to simplify theme editing. Introduced separate Fonts and Sizes tabs within the Typography panel for independent management and added a Categories tab to view font groupings. Streamlined the create a theme wizard by consolidating color selection steps, removing neutral and additional color steps in favor of Global styles panel management, and enabling direct custom font uploads from the font selector. ## Activation and Requirements Theme Builder is included by default starting with Yokohama and remains so through Australia. Customers can update to the latest version via ServiceNow Store. There were no additional new requirements, browser changes, or feature removals or deprecations between Yokohama and Australia. ## Accessibility * Accessibility Inspector now identifies contrast issues in the Unified Navigation component and subcomponents (Yokohama). * Uploading custom fonts improves accessibility by enhancing readability, supporting cognitive differences, and improving globalization support (Zurich). * Theme Builder interface supports light and dark modes to reduce eye strain, although this does not affect the themes themselves (Zurich). ## Practical Benefits for ServiceNow Customers * Use AI-powered tools integrated with ServiceNow Otto and AI Agent Studio to quickly generate and customize themes aligned with your brand identity, reducing manual effort. * Manage brand consistency by uploading brand guidelines and custom assets such as fonts and icons directly within Theme Builder. * Achieve enhanced accessibility compliance and user experience through improved navigation components and font customization. * Enjoy a streamlined and modernized Theme Builder interface with guided tours, improved navigation, and flexible typography controls. * Maintain consistent branding across Next Experience and embeddable components with category-level typography and icon overrides. Consolidated page of all release notes for Theme Builder from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Theme Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Theme Builder to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-themebuilder-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Theme Builder. {#dfrn3-themebuilder-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Adjust the Unified Navigation component to meet accessibility standards](https://www.servicenow.com/docs/access?context=tb-adjust-component-wcag&family=yokohama&ft:locale=en-US) : As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility section for details. [Adapt the theme-able illustrations to seamlessly integrate with your brand](https://www.servicenow.com/docs/access?context=working-with-image-styles&family=yokohama&ft:locale=en-US) : As of Theme Builder version 5.1, use the new Image styles feature to enhance your theme in the following ways: * Edit the colors of the empty state illustrations from within Theme Builder. When a part of your Next Experience web page doesn't contain data, an empty state illustration appears. Empty state illustrations are theme-able and adapt to your theme colors. * Override empty state illustrations with your own custom images to uniquely align with your branding style. [Align with your brand by using the Unified Navigation component](https://www.servicenow.com/docs/access?context=edit-unified-navigation-component&family=yokohama&ft:locale=en-US) : Customize the Unified Navigation component from within Theme Builder by using the following new features: * Quickly view how the Unified Navigation component will look in your theme by using the Preview pane. * Use the Component Configuration menu to view any shared styling between subcomponents. * View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component by using the updated canvas color feature. [Use the double-click feature to quickly access the Component Editor](https://www.servicenow.com/docs/access?context=tb-edit-components&family=yokohama&ft:locale=en-US) : Double-click a component tile to access the Component Editor where you can continue to make style adjustments to subcomponents, variants, or interactions. | | Zurich | [Upload brand guidelines to the theme creation workflow](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : Upload your brand guidelines as a PDF to the theme creation workflow within the Now Assist panel to generate themes aligned with your brand. [Create a theme using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator. [Create a theme with AI in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Create a theme using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator. [Create a theme with AI in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Explore the expanded image categories with color editing and override capability](https://www.servicenow.com/docs/access?context=working-with-image-styles&family=zurich&ft:locale=en-US) : As of Theme Builder version 6.1, configure the following new image categories to further enhance your theme: * Edit the colors of banners, modals, tile icons, and cards from within Theme Builder. * Override each of these default illustrations with your own custom images to uniquely align with your branding style. [Guided tours in Theme Builder](https://www.servicenow.com/docs/access?context=guided-tours-theme-builder&family=zurich&ft:locale=en-US) : As of version 6.1, learn about additional features and complete tasks through interactive steps by taking guided tours within Theme Builder. [Publish the new Coral theme](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) : Publish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to enhance your user experience. A dark theme variant is available for web and mobile experiences. [Upload and manage custom fonts in your theme](https://www.servicenow.com/docs/access?context=upload-custom-font&family=zurich&ft:locale=en-US) : Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience. * Upload, preview, and edit at most 10 custom font families from the Global styles or Component styles tabs. * Add unlimited associated font faces to each font family and apply them individually to components. * Delete your font family or font face from your theme. | | Australia | [Upload brand guidelines to generate theme colors in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : As of Theme Builder, version 7.1, upload brand guidelines as a PDF in the Theme Builder wizard to generate theme colors from your documented brand standards. [Upload brand guidelines to generate theme colors in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : Upload brand guidelines as a PDF to the Theme Builder theme creation workflow in the ServiceNow Otto panel to generate themes aligned with your brand. [AI-powered color palette theme creation](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : Use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Generate themes using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=australia&ft:locale=en-US) : Use ServiceNow Otto to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator and a theme creation workflow enabled in AI Agent Studio. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Override default icons for a fully branded experience](https://www.servicenow.com/docs/access?context=tb-icon-illustrations&family=australia&ft:locale=en-US) : View and manage your theme's icon library in Theme Builder, including uploading custom assets to replace default icons. Icons support size variants, outline and fill styles, and dynamic color adjustments and integrate with embeddable components. [Control typography at the component category level](https://www.servicenow.com/docs/access?context=assign-fonts-by-category&family=australia&ft:locale=en-US) : Assign fonts to individual component categories to create clearer visual distinction across your interface. [Flexible Font size control](https://www.servicenow.com/docs/access?context=edit-font-size&family=australia&ft:locale=en-US) : Fine-tune font sizes across component categories for a polished, consistent look. Use font‑size controls to tailor default or custom fonts to your brand needs. Applies across Next Experience and embeddable components, ensuring a consistent brand look even on external sites. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Theme Builder features. {#dfrn3-themebuilder-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [New Image styles tab added to Editor page](https://www.servicenow.com/docs/access?context=working-with-image-styles&family=yokohama&ft:locale=en-US) : As of Theme Builder version 5.1, the Editor page has the following additional options: * The general styles panel, which includes Global and Component styles, now features Image styles. The Image styles tab displays all illustrations available for editing. * When you select an empty state illustration for editing from the Image styles tab, the property panel opens with two additional tabs: Images and Colors. The Images tab displays which image files are applied to an empty state illustration. The Colors tab displays which theme colors are applied to an illustration. [Navigation updated](https://www.servicenow.com/docs/access?context=tb-edit-components&family=yokohama&ft:locale=en-US) : The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience. [Component Editor button replaced](https://www.servicenow.com/docs/access?context=tb-edit-components&family=yokohama&ft:locale=en-US) : The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component. The Component Editor behaves in the same way despite this UI change. [Component Editor Interactions States panel updated](https://www.servicenow.com/docs/access?context=tb-edit-components&family=yokohama&ft:locale=en-US) : The Interaction States panel within the Component Editor now refers to either Interactions or Subcomponents. | | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Create a theme wizard color selector updated](https://www.servicenow.com/docs/access?context=tb-create-theme&family=zurich&ft:locale=en-US) : As of Theme Builder version 6.1, when you create a theme, the color selector now defaults to Coral theme colors instead of static gray tones. This means your initial color options feature a blue hue for a more vibrant look. Colors can still be customized at any time by selecting a preferred color in the color selector. [Global styles upload and selector modals updated](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=zurich&ft:locale=en-US) : A more consistent, user-friendly interface is now available for uploading logos, fonts, and shapes. The following changes have been made: * A larger modal for uploading your company logo with a browse or drag-and-drop capability. * A larger modal for selecting predefined corner shapes and fonts. * A preview window within each modal for immediately viewing your selections before they're applied to your theme. [Updated Global styles Overview panel](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=zurich&ft:locale=en-US) : The Global styles Overview panel has been updated in the following ways: * The Font section has been renamed Typography. * The font family field that is listed in the Typography section has been renamed as the Default font family. The Default font family still indicates which font is applied globally across your theme, unless you override it at the component level. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Updated Editor page Global styles preview options](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=australia&ft:locale=en-US) : The Global styles panel has been updated in the following ways: * The UI styles preview tab has been renamed to Abstract UI. * The Experience preview tab has been renamed to Experiences. * A Categories tab is now available allowing you to view groups of components by font or font size. This tab appears only when the Typography panel is open. [Global styles panel updated](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=australia&ft:locale=en-US) : The Global styles panel has been updated in the following ways: * Global styles panel was relocated to simplify theme editing and provide a more consistent interface. * The Typography panel now features two dedicated tabs, Fonts and Sizes allowing you to manage typefaces and font scales independently. In addition, the panel supports a new structure for editing typography at a category level, bridging the previous gap between global and individual component styling. [Create a theme wizard updated](https://www.servicenow.com/docs/access?context=tb-create-theme&family=australia&ft:locale=en-US) : The existing create a theme wizard has been updated and streamlined in the following ways: * Primary and secondary colors are now selected in a single step. * The neutral color step has been removed. You can now choose a neutral color from the Global styles overview panel when needed. * The additional colors step has been removed. Additional brand colors can also be selected from the Global styles overview panel. * Custom font upload is now available directly from the font selector. * The final step is still the theme summary, with all editing options accessible directly from this page. | [ ] ## Removed Between your current release family and Australia, some Theme Builder features or functionality were removed. {#dfrn3-themebuilder-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Theme Builder features or functionality were deprecated. {#dfrn3-themebuilder-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Theme Builder. {#dfrn3-themebuilder-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Starting with the Yokohama release, Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from ServiceNow Store. Important: Theme Builder is available by default starting in the Yokohama release and upgrades are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store. Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store. Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Theme Builder, such as specific requirements or compliance levels. {#dfrn3-themebuilder-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | Accessibility information : [Adjust the Unified Navigation component to meet accessibility standards](https://www.servicenow.com/docs/access?context=tb-adjust-component-wcag&family=yokohama&ft:locale=en-US) : The Accessibility Inspector, which detects and guides you through fixing contrast issues in your theme, now includes accessibility errors for the Unified Navigation component and subcomponents. | | Zurich | Accessibility information : [Upload custom font](https://www.servicenow.com/docs/access?context=upload-custom-font&family=zurich&ft:locale=en-US) : The ability to upload custom fonts to your theme can help users with disabilities in several ways, including: * Improved readability: Custom fonts can be selected to enhance readability, making text easier to see, understand, and retain. This is beneficial for users with visual impairments, as clear letter forms reduce eye strain. * Support for cognitive differences: Custom fonts can address cognitive accessibility needs. For instance, users with dyslexia or Attention- Deficit/Hyperactivity Disorder (ADHD) may benefit from fonts that reduce reading strain and improve information processing. * Improved globalization support: Custom fonts tailored to specific languages improve the readability for non-Latin alphabets and ensure consistent, accessible user experiences across global audiences. [Dark mode in Theme Builder](https://www.servicenow.com/docs/access?context=dark-mode-theme-builder&family=zurich&ft:locale=en-US) : As of version 6.1, Theme Builder is now available in light and dark mode. This option is commonly used to alleviate eye strain and improve readability. Dark mode applies to the Theme Builder interface only and does not affect the appearance of individual themes. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Edit and style the Unified Navigation component to better suit your brand. * Make individual style edits on a component by double-clicking it to quickly access the Component Editor. * As of Theme Builder version 5.1, customize the colors of empty state illustrations from within Theme Builder. * As of Theme Builder version 5.1, use your own custom images by overriding the default empty state illustrations. See [Working with themes in Next Experience](https://www.servicenow.com/docs/access?context=next-experience-theming&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) * Beginning with Zurich Patch 9, upload brand guidelines as a PDF to the theme creation workflow in the Now Assist panel to generate themes that align with your brand. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As of Zurich Patch 7, use Now Assist to automatically create brand‑aligned themes, then refine and publish them in Theme Builder. * Publish the new Next Experience Coral theme from Theme Builder. * Add custom fonts to your theme for enhanced branding. * As of Theme Builder version 6.1, configure modal, tile icon, banner, and card colors, and override these default illustrations with your own custom imagery. * As of Theme Builder version 6.1, enable dark mode to improve usability of Theme Builder in low-light conditions. See [Working with themes](https://www.servicenow.com/docs/access?context=next-experience-theming&family=zurich&ft:locale=en-US) for more information. | | Australia | * Generate color palettes instantly by uploading a brand image or brand guidelines and let the AI theme generator automatically detect your brand colors. * Customize fonts by category and adjust font sizes to scale typography across specific component categories like headers, buttons, and form fields, or by size groups for consistent styling. * Access the new icon library to configure and override default icons using custom assets. See [Working with themes](https://www.servicenow.com/docs/access?context=next-experience-theming&family=australia&ft:locale=en-US) for more information. | [ ]