--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Visa Spoke release notes for upgrades from Yokohama to Australia # Combined Visa Spoke release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Visa Spoke Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of all updates, new features, changes, deprecations, and activation information for the Visa Spoke application, covering upgrades from the Yokohama to Australia release families. It is designed to assist customers in preparing for and executing upgrades smoothly while understanding the enhancements and modifications introduced during this period. Show full answer Show less ## Key Features * **Visa Stop Payment Service (VSPS) Integration (Yokohama):** Enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) via VisaNet. Visa Spoke now includes multiple actions to create, update, look up, and cancel stop payment instructions through VSPS APIs, facilitating cardholder stop payment requests. * **Virtual Account and Funding Account Fields (Australia):** Spoke actions handling disputes or transactions involving virtual cards now return Virtual Account Number (VAN), Virtual Card Code, and underlying Funding Account Number (FAN). The Submit Transaction Inquiry Request Builder also accepts the Funding Account Number for searches. * **3-D Secure and Compelling Evidence (CE) 3.0 Enhancements (Australia):** New transaction detail fields are returned to support liability-shift determinations under Visa's CE 3.0 framework. This includes digital authentication indicators, device IDs, IP addresses, customer account info, and other merchant-supplied data. Additionally, queue response parsers now include a CE Indicator for CE 3.0 dispute-rejected cases. * **Support for Hotel Disputes, Facilities Withdrawal, and CE Transaction Detail Questionnaires (Australia):** Actions now submit and return fields specific to dispute intake scenarios such as hotel check-out dates, facility withdrawal dates, and CE transaction details to support compelling-evidence determinations. * **Visa Resolve Online (VROL) Updates (Various Releases):** Visa Spoke actions have been updated to align with VROL releases 25.1, 25.2, and 26.1, enhancing dispute processing accuracy. Notably, dispute intelligence with AI-generated Probability of Success scores is now included in dispute detail outputs. * **Coral Theme Introduction (Zurich):** The new default theme for portals and mobile experiences includes a fresh, brand-neutral design with an optional dark theme for improved readability and user comfort. * **Card Data Security Integration (Australia):** Selected Visa Spoke actions have been updated to support integration with the Card Data Security application to enhance PCI compliance within ServiceNow. ## Key Changes * **Updated Field Mappings for Dispute Responses (Australia):** Response parsers now handle additional fields introduced by Visa's flexible schema, including document types, billing/shipping addresses, and travel itinerary details for compelling-evidence documentation. * **Expanded Field Lengths and Data Returns (Australia):** Certain fields, such as case stage/state descriptions, have been widened for better data handling. Virtual account and funding account fields are now returned in dispute financial details. * **Authentication Program Field Removal (Australia):** The Authentication Program field has been removed from transaction detail response parsers with no replacement, following Visa IES 26.2 specifications. ## Activation and Installation Visa Spoke is available for installation via the ServiceNow Store. Customers should request the app through the store to activate and manage Visa Spoke features. The release notes recommend reviewing cumulative version histories in the ServiceNow Store for comprehensive upgrade planning and support. ## Additional Considerations * **Browser and Accessibility:** No new browser requirements or accessibility updates beyond the introduction of the Coral theme's dark mode option have been introduced. * **Deprecations and Removals:** No features or functionalities were removed or deprecated between Yokohama and Australia releases, except for the removal of the Authentication Program field. * **Localization:** No changes to localization requirements were noted. ## Practical Benefits for ServiceNow Customers * Integrate advanced stop payment capabilities to manage cardholder requests efficiently within your ServiceNow workflows. * Leverage expanded data fields for virtual cards and compelling evidence to enhance dispute resolution accuracy and compliance. * Utilize AI-powered dispute intelligence to improve decision-making and automate dispute handling processes. * Maintain PCI compliance through updated card data security integrations. * Enhance user experience with updated UI themes and improved data visibility in dispute management actions. Consolidated page of all release notes for Visa Spoke from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Visa Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Visa Stop Payment Service (VSPS) integration](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : The Visa Stop Payment Service (VSPS) enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) from being authorized, cleared, and settled through VisaNet. This service helps Visa issuers handle cardholder stop payment requests. The following Visa Spoke actions allow clients to integrate with VSPS APIs and work through the platform: * Create Stop Payment Instruction by Merchant Identifier Request Builder * Create Stop Payment Instruction by Merchant Identifier Response Parser * Create Stop Payment Instruction by PAN Request Builder * Create Stop Payment Instruction by PAN Response Parser * Create Stop Payment Instructions by Merchant Category Code Request Builder * Create Stop Payment Instructions by Merchant Category Code Response Parser * Look up Eligible Transactions for Stop Payment by PAN and Date Range Request Builder * Look up Eligible Transactions for Stop Payment by PAN and Date Range Response Parser * Look up Stop Instruction Details by Stop Instruction ID Request Builder * Look up Stop Instruction Details by Stop Instruction ID Response Parser * Look up Stop Payment Instructions by PAN Request Builder * Look up Stop Payment Instructions by PAN Response Parser * Update Stop Instructions Duration by Stop Instruction ID Request Builder * Update Stop Instructions Duration by Stop Instruction ID Response Parser * Update Stop Payment Instruction by Merchant Identifier Request Builder * Update Stop Payment Instruction by Merchant Identifier Response Parser * Update Stop Payment Instruction by Merchant Category Code Request Builder * Update Stop Payment Instruction by Merchant Category Code Response Parser * Look up all linked stop payment instructions by stop instruction id Request Builder * Look up all linked stop payment instructions by stop instruction id Response Parser * Look up stopped transactions by PAN Request Builder * Look up stopped transactions by PAN Response Parser * Look up stopped transactions by stop Instruction id Request Builder * Look up stopped transactions by stop Instruction id Response Parser * Cancel Multiple Stop Instructions Request Builder * Cancel Multiple Stop Instructions Response Parser | | Zurich | No updates for this release. | | Australia | Virtual account and funding account fields : These spoke actions now return the Virtual Account Number (VAN), Virtual Card Code (with description), and the underlying Funding Account Number (FAN) when a dispute or transaction involves a virtual card. * Look up Dispute Financial Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, on the request side, Submit Transaction Inquiry Request Builder's Card/Account Number field now also accepts a Funding Account Number as search input. 3-D Secure and Compelling Evidence (CE) 3.0 transaction detail fields : These spoke actions now return Digital Authentication Indicator, Authentication Solution Indicator, VCDI device ID and IP address, and merchant-supplied device ID, device IP address, customer account/login ID, shipping address, order ID, foreign retailer indicator, and token requestor TSP ID, supporting liability-shift determinations under Visa's Compelling Evidence 3.0 framework. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, these same three actions' Service Processing Type field (the underlying Deferred OCT request type) gained a new domain value for mobile back-to-back processing. CE indicator on queue responses : These spoke actions now include a CE Indicator field, populated only when an acquirer receives an incoming CE 3.0 dispute-rejected case. * Look up Queue Response Parser * Look up Batch Queue Response Parser Spoke support for hotel dispute, facilities-withdrawal, and CE transaction detail questionnaire fields : These spoke actions now submit and return three new dispute intake fields: the date facilities were withdrawn (Cancelled Recurring Transaction disputes in Europe), the date a cardholder checked out from a hotel (Not as Described or Quality disputes involving hotel or lodging merchants), and CE Transaction Details, a read-back field showing the original and matching historical transactions used in a compelling-evidence determination. The dispute agent and cardholder question wording and display conditions for these fields are documented in the Financial Services Card Operations release notes; this entry covers the underlying spoke-level transport. * Submit Dispute Questionnaire * Look up Dispute Details Response Parser | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser In addition, the Look up Dispute Details, Look up Dispute Response Details, Look up Dispute Pre-Arbitration Details, and Look up Dispute Pre-Arbitration Response Details actions now return a Dispute Intelligence object in their output. Dispute Intelligence includes an AI-generated Probability of Success score for the dispute, along with a ranked list of key factors influencing that score, so a consuming app can incorporate Visa's own win-likelihood assessment into its dispute-handling decisions. | | Australia | Updated response field mapping for dispute response details : Updated response field mapping for the following spoke actions so FSO can parse and surface the additional fields Visa introduced under the Reference Doc Summary tab's flexible schema for revision 26.2, including document-type, billing- and shipping-address, and travel-itinerary (outbound/inbound passenger name and departure/arrival date) fields for compelling-evidence documentation. * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser Updated case, collaboration, and related Spoke actions : Updated the following spoke actions for IES corrections: * Look up GMFP Details Response Parser to correct the case stage/state description field length (widened to String (100)) Also updated Look up Dispute Financial Details Response Parser to return the Virtual Account Number, Virtual Card Code, and Funding Account Number fields. [Card data security updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : The following spoke actions have been updated to support integration with the Card data security application: * Look up Associated Transaction List * Look up Image * Look up Report Output * Download and Attach Image [VROL release 26.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : Updated the following Visa Spoke actions to align with VROL release 26.1 revision changes. These changes support dispute agents and admins in processing disputes accurately: * Submit Exception Request Builder * Submit Fraud Bundle Dispute Questionnaire * Look up Dispute Financial Details Request Builder * Look up Dispute Financial Details Response Parser * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Fraud Report Details Request Builder * Look up Transaction Details Request Builder * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser * Look up Dispute Filing Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser * Create Dispute Pre Arbitration Response * Look up Dispute Pre Arbitration Details Request Builder * Look up Dispute Pre Arbitration Response Details Request Builder * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Response Details Request Builder * Submit Dispute Questionnaire * Look up Dispute Pre Arbitration Response Details Response Parser * Look up Dispute Response Details Response Parser * Initiate Dispute from Transaction or Case * Create Dispute Pre Arbitration | [ ] ## Removed Between your current release family and Australia, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Authentication Program field : The Authentication Program field is removed from these spoke actions, per Visa IES 26.2. There is no replacement for this field. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser | [ ] ## Activation information Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Visa Spoke is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Manage card disputes with Visa Resolve Online (VROL) and card-on-file payments with the Visa Stop Payment Service (VSPS) API suite using Visa Spoke. * Accept and close dispute items in a queue with Visa Spoke actions. * Download images from an endpoint using Visa Spoke actions. * Handle card operations and dispute resolution services with Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use updated Visa Spoke APIs to help prevent storage or transmission of Payment Card Industry (PCI) data within ServiceNow. * Apply Visa Resolve Online (VROL) release 26.1 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) for more information. | [ ]