--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia This consolidated document provides the release notes for Workforce Optimization for ITSM upgrades spanning from the Yokohama to the Australia release versions. It serves as a guide to help ServiceNow customers understand the new features, changes, removals, and activation requirements associated with these upgrades. The notes also include important pre- and post-upgrade tasks to ensure a smooth transition to the Australia release. Show full answer Show less ## Key Information for Upgrading To enhance security in Yokohama, customers can enable enhanced security features for Workforce Optimization for ITSM by installing the ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity) through Now Support. Specific roles must be assigned to users to access features such as Skill Review and Work Scheduler. This security enhancement is a notable update introduced in Yokohama. * **Skill Review Roles:** Skill review manager and skill review user * **Work Scheduler Roles:** Work scheduler admin and work scheduler manager ## New Features, Changes, Removals, and Deprecations Between Yokohama and Australia releases, there were no updates, new features, changes, removals, or deprecations reported for Workforce Optimization for ITSM. This means that customers upgrading in this range can expect stability with no functional modifications to this product. ## Activation and Additional Considerations Workforce Optimization for ITSM must be activated by installing the appropriate plugin (snwfocfgitsm) available through the ServiceNow Store. Customers should request the plugin installation via the ServiceNow Store and refer to activation documentation for guidance. There were no updates regarding additional system requirements, browser compatibility, accessibility, localization, or highlight considerations between Yokohama and Australia releases beyond the enhanced security plugin introduced in Yokohama. ## What to Expect * A stable Workforce Optimization for ITSM experience with no feature changes from Yokohama through Australia releases. * Improved security options available starting in Yokohama via a dedicated plugin requiring specific user roles. * Clear activation path through the ServiceNow Store to enable Workforce Optimization for ITSM in your instance. * Comprehensive pre- and post-upgrade guidance to ensure a successful upgrade process. Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for ITSM to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforitsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) : When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#dfrn3-workforceoptimizationforitsm-summary__entry__6} | Features in Workforce Optimization for ITSM | Role required for each user | |-|-| | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) | | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) | [ ] | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__16} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Workforce Optimization for ITSM features. {#dfrn3-workforceoptimizationforitsm-summary__entry__24} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were removed. {#dfrn3-workforceoptimizationforitsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforitsm-summary__entry__40} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__48} | Release | Release notes | |-|-| | Yokohama | Activation information : Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__64} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforitsm-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__80} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__88} | Release | Release notes | |-|-| | Yokohama | When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]