--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Accounts Payable Operations release notes for upgrades from Zurich to Australia # Combined Accounts Payable Operations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Accounts Payable Operations Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive overview of new features, changes, deprecations, and important upgrade information for Accounts Payable Operations (APO) when upgrading from the Zurich release family to Australia. It serves as a practical guide to help prepare for the upgrade, understand enhancements, and align APO capabilities with organizational processes. Show full answer Show less ## Key Features * **Tax Engine Integration:** Validates supplier-provided tax against system-calculated tax at the invoice line level to ensure compliance with regional and global tax regulations. It supports automatic tax validation, exception handling, manual revalidation, and tax roll-up (system tax only in Australia release). * **Invoice Type Conversion:** Enables accounts payable specialists to manually change invoice types (e.g., non-PO to PO invoice) to improve data accuracy and compliance. * **Playbook Enhancements:** Introduces new exceptions such as missing tax codes and currency mismatches between invoices and purchase orders, improving invoice processing efficiency and compliance. * **Integration with IT Asset Management (ITAM):** Confirms receipt availability and updates received quantities on purchase orders through integration with ITAM. * **AI-powered Invoice Owner Recommendation:** The AI agent auto-suggests the appropriate business owner based on historical data, enabling auto-confirmation from suppliers and shortening invoice turnaround times. * **Universal Request (UR) Application:** Allows employees and suppliers to raise and track general case requests via portals, simplifying the support process by eliminating confusion about the correct department to contact. * **Distribution Sets:** Automate splitting of invoice amounts across multiple cost centers or general ledger accounts, reducing manual data entry for both PO and non-PO invoices. * **Email Parser Agent (Australia release):** An AI agent that processes incoming supplier emails to classify and create invoice cases automatically, reducing manual workload. * **Configurable Invoice Rejection Modes (Australia release):** Administrators can tailor rejection behaviors per exception type to align workflows with organizational policies and audit needs. * **ServiceNow Otto® Conversational AI Platform (Australia release):** Provides agentic and autonomous AI capabilities across channels to improve productivity, customer interactions, and workflow orchestration in APO. ## Key Changes * Enhanced validation of invoice exceptions in Zurich release, including improved line-level quantity checks for insufficient goods receipt and available funds validations at invoice line and header levels. * In Australia release, supplier tax roll-up functionality has been removed to improve independent validation of supplier-declared tax. * Invoice tax lines now capture detailed jurisdiction and tax authority information during tax calculations (Australia release). * Suppliers can submit, track, and confirm issue resolutions without navigating multiple portals, streamlining case management. ## Activation and Requirements * Accounts Payable Operations must be installed via a request from the ServiceNow Store for both Zurich and Australia releases. * No new browser or additional system requirements were introduced between Zurich and Australia releases. * Localization supports multiple languages; however, the DocIntel model requires training to process invoices in languages other than English. ## Accessibility and Usability Enhancements * Introduction of a Coral dark theme option in Zurich release to reduce eye strain and improve readability on web and mobile platforms. * AI-powered document classification improves invoice data extraction accuracy by classifying email attachments effectively. ## Practical Benefits for ServiceNow Customers * Improved tax compliance and accuracy through integrated tax validation and enhanced exception handling. * Reduced manual effort in invoice processing via AI recommendations, automated email parsing, and distribution of costs. * Streamlined case management and supplier collaboration with Universal Request and email-based case creation. * Greater control and configurability over invoice rejection workflows to meet internal policies and audit requirements. * Enhanced user experience with dark theme availability and multi-language support (with model training). * Access to advanced AI capabilities and conversational AI through ServiceNow Otto® to boost operational efficiency. Consolidated page of all release notes for Accounts Payable Operations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Accounts Payable Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Accounts Payable Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-accountspayableoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Accounts Payable Operations. {#dfrn3-accountspayableoperations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=zurich&ft:locale=en-US) : The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, maintains compliance with regional and global tax regulations. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual revalidation and rolling up of system tax. [Convert invoice type](https://www.servicenow.com/docs/access?context=convert-invoice-case&family=zurich&ft:locale=en-US) : Enable your accounts payable specialist to manually change the invoice type, which results in improved accuracy and compliance. For example, changing a non-purchase order (PO) invoice to a PO invoice type. [Using Playbook in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=how-to-use-playbook&family=zurich&ft:locale=en-US) : Process your invoices more efficiently, adhere to compliance, and provide financial accuracy across processes by using new exceptions such as the Missing tax code invoice and currency mismatch between invoices and purchase orders. [IT Asset Management purchase order invoice processing](https://www.servicenow.com/docs/access?context=apo-integration-with-itam&family=zurich&ft:locale=en-US) : Confirm that ITAM receipts are available and the received quantity is updated in the purchase orders through the integration between the IT Asset Management and Accounts Payable Operations applications. [Set APO properties](https://www.servicenow.com/docs/access?context=set-apo-properties&family=zurich&ft:locale=en-US) : The recommend invoice owner AI agent auto-suggests and fills in the appropriate business owner based on historical patterns. This process sets up auto-confirmation from suppliers, resulting in shorter invoice processing cycles. [Universal Request in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=universal-request-in-apo&family=zurich&ft:locale=en-US) : Employees and suppliers can raise general case requests and track case activity updates from their respective portals by using the ServiceNowUniversal Request (UR) application. Universal requests eliminate confusion about which department to contact for assistance. [Distribution set in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=distribution-sets-in-apo&family=zurich&ft:locale=en-US) : Apply predefined distribution sets to split invoice amounts across multiple cost centers or GL accounts without having to do manual entry for each invoice line in PO invoices and non-PO invoices. This process helps distribute costs to multiple cost centers automatically, reducing manual work for Accounts Payable specialists. | | Australia | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=australia&ft:locale=en-US) : The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, and supports regional and global tax requirements. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual re validation and rolling up of system tax. [Email parser agent for APO](https://www.servicenow.com/docs/access?context=email-parser-agent-for-apo&family=australia&ft:locale=en-US) : The email parser agent is an AI agent that automatically processes incoming emails (Level 1 support cases and tasks) from suppliers and invoice owners. The email parser agent identifies actionable requests, classifies them, and creates invoice cases. [Invoice rejection modes](https://www.servicenow.com/docs/access?context=invoice-rejection-modes&family=australia&ft:locale=en-US) : APO supports configurable rejection modes for invoice exception handling. Administrators can configure rejection mode behavior per exception type to align with organizational policies and audit requirements. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Accounts Payable Operations features. {#dfrn3-accountspayableoperations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Invoice exceptions](https://www.servicenow.com/docs/access?context=work-with-invoice-exceptions&family=zurich&ft:locale=en-US) : The Insufficient goods receipt exception has been enhanced to validate line-level quantities accurately when multiple invoices are submitted against a single purchase order even if a sufficient goods receipt exist.The Insufficient Funds (Line Amount) functionality has been enhanced to perform validation of available funds at the invoice line level, matching each invoice line against its respective purchase order line when multiple invoices are generated for the same purchase order line.The Insufficient Funds (Header Amount) logic has been enhanced to validate available funds at the invoice header level against the corresponding purchase order when multiple invoices are created for the same purchase order. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Accounts Payable Operations features or functionality were removed. {#dfrn3-accountspayableoperations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Accounts Payable Operations features or functionality were deprecated. {#dfrn3-accountspayableoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Roll up logic applies only to system tax, not to supplier-declared tax. Supplier tax roll up is removed. This replaces the previous approach, which lacked independent validation of supplier-provided tax amounts. | [ ] ## Activation information Review information on how to activate Accounts Payable Operations. {#dfrn3-accountspayableoperations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Accounts Payable Operations we have noted them here. {#dfrn3-accountspayableoperations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Accounts Payable Operations we have noted them here. {#dfrn3-accountspayableoperations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Accounts Payable Operations, such as specific requirements or compliance levels. {#dfrn3-accountspayableoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Accounts Payable Operations we have noted them here. {#dfrn3-accountspayableoperations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. | | Australia | Localization information : Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. | [ ] ## Highlight information If there are specific highlight considerations for Accounts Payable Operations we have noted them here. {#dfrn3-accountspayableoperations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Leverage Accounts payable document classification skill to classify email attachments into invoice, credit memo, or supporting documents based on the AI recommended confidence score resulting in error free invoice data extraction. * Validate supplier provided tax against a system-calculated tax by integrating an enterprise-grade tax engine resulting in straight-through processing of invoice while improving accuracy, compliance, and operational efficiency. * Process your invoice more effectively and accurately with the new missing tax code invoice exception and currency mismatch. * Handle various AP related inquiries and tasks through a single entry point by using the Universal Request (UR) as a multi-purpose request form. * Leverage AI-powered agentic workflow to recommend the appropriate business owner for non-PO invoices based on historical patterns. * Automate cost allocations in the invoice lines using distribution sets. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Invoice tax lines now capture the jurisdiction, jurisdiction type, and tax authority applied during tax calculation. * Suppliers can submit, track, and confirm resolutions without portal navigation. * Configure rejection modes to customize workflows so that AI workers focus on resolution quality rather than administrative tasks. * Use automated email parsing and LLM-assisted responses to handle cases with less manual effort. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ]