--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Agent Client Collector release notes for upgrades from Zurich to Australia # Combined Agent Client Collector release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Client Collector release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Agent Client Collector (ACC) from the Zurich release to the Australia release. It summarizes new features, changes, deprecations, and activation details relevant to the upgrade path, helping customers prepare and execute the upgrade smoothly. Show full answer Show less ## New Features * **Upgrade MID-less Agents (v6.0.0):** Enables selective and large-scale upgrades of ACC agents without using a MID Server, leveraging products like DEX and ACC-VC. * **Agent Self-Test (v6.0.0):** Allows verification of agent functionality through a self-test process. * **ACC Workspace Dashboard (v6.0.0):** Provides a centralized view of agents and their statuses for improved monitoring. * **Linux Event Monitoring (v3.15.0):** Supports monitoring of Linux system events using Linux event checks. * **Discover MSSQL Components (v1.5.0):** Uses ACC-VC to discover Microsoft SQL Server components in the environment. * **Software Information Collection with SWID Tags (v1.5.0):** Gathers software data using software identification (SWID) tags on agents and ServiceNow instances. * **Improved Debug Logging (v6.0.0):** Consolidates all debug statements into a log file, enhancing troubleshooting efficiency. * **Certificate Management (v5.0):** Enables scheduling of automatic certificate rotation to maintain secure communication between agents and ITOM Cloud Services. * **High-Volume macOS Agent Upgrades (v5.0):** Extends existing high-volume upgrade capabilities to macOS environments. * **IMDSv2 Endpoint Support (v5.0):** Uses the IMDSv2 endpoint for metadata discovery within AWS EC2 environments. * **Enhanced Error and Diagnostic Reporting (v5.0):** Displays errors related to server and endpoint connections before and after registration, improving debugging without direct agent log access. * **CPU Protection Mode Enhancements (v5.0):** Allows selective disabling of only high CPU usage checks while continuing other data collection activities, with improved CPU usage accuracy on Windows. * **Configuration Data File Size Limit (v5.0):** Sets a maximum size of 10MB for configuration data files to ensure manageability. * **Proxy Auto-Configuration (PAC) File Support (v5.0):** Simplifies connecting ACC to proxy servers by supporting PAC files. * **GCP Check Metrics Configuration (v3.15.0):** Supports metric configuration using JSON files for Google Cloud Platform checks. * **Certificate Discovery for Visibility Content (v1.3.0):** Uses ACC to discover TLS/SSL certificates on server configuration items, feeding Certificate Inventory and Management for lifecycle management. * **macOS File-based Discovery Support (v1.3.0):** Enables file-based discovery capabilities in macOS environments. * **Non-osqueryd Data Collection (v1.3.0):** Improves data collection efficiency by invoking methods other than osqueryd. ## Changes No updates or changes were made to existing features between Zurich and Australia releases. ## Removed Features No features or functionalities were removed between Zurich and Australia releases. ## Deprecations * **Agent Client Collector Security Incident Response:** This feature is no longer supported starting in Zurich. Customers should consult the ServiceNow Knowledge Base for replacement options. ## Activation Information Agent Client Collector is activated by enabling the **Agent Client Collector Framework (snagent)** and **Agent Client Collector Monitoring (snitmon)** plugins on instances where Event Management is installed. It is also available from the ServiceNow Store. ## Additional Notes * **Highlight Features from Zurich:** Includes TLS/SSL certificate discovery, selective disabling of resource-heavy checks during CPU protection mode, improved troubleshooting capabilities via error visibility in the instance, and macOS file-based discovery support. * **No updates were introduced specifically for the Australia release.** Consolidated page of all release notes for Agent Client Collector from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Client Collector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Client Collector to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentclientcollector-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Upgrade MID-less agents](https://www.servicenow.com/docs/access?context=upgrade-agent-from-instance&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, perform selective and high-volume upgrades on ACC agents when not using a MID Server by using products such as DEX and ACC-VC. [\[Placeholder link text to key verify-agent-functionality\]](https://www.servicenow.com/docs/access?context=verify-agent-functionality&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, verify that an agent is functioning properly by performing a self-test on the agent. [\[Placeholder link text to key acc-workspace-dashboard\]](https://www.servicenow.com/docs/access?context=acc-workspace-dashboard&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, view a list of agents and their statuses on the ACC Workspace dashboard. [Monitor Linux events](https://www.servicenow.com/docs/access?context=linux-checks-policies&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, monitor Linux events using Linux event checks. [Discover MSSQL components using ACC-VC](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, use ACC-VC to discover MSSQL components in your environment. [Discover software information with ACC-VC using SWID tags](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, gather software information with ACC-VC using software identification (SWID) tags on an agent and a ServiceNow® instance. [Use improved debug logging](https://www.servicenow.com/docs/access?context=acc-configure-log-levels&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, benefit from enhanced debug logging by sending all debug statements to a log file [Manage Agent Client Collector certificates](https://www.servicenow.com/docs/access?context=acc-yml-options&family=zurich&ft:locale=en-US) : Starting in version 5.0, configure a schedule by which to rotate Agent Client Collector certificates which enable communication between agents and ITOM Cloud Services. Rotating certificates ensures that when a certificate expires, a new certificate is in place. [Perform high-volume Agent Client Collector upgrade in a macOS environment](https://www.servicenow.com/docs/access?context=acc-high-volume-upgrade&family=zurich&ft:locale=en-US) : Starting in version 5.0, upgrade large numbers of Agent Client Collector agents at a time that are running on macOS. This extends the existing high-volume upgrade capabilities available for Windows and Linux in the 4.3.0 release. [Use an IMDSv2 endpoint for metadata discovery](https://www.servicenow.com/docs/access?context=acc-configure-websocket-endpoint&family=zurich&ft:locale=en-US) : Starting in version 5.0, the IMDSv2 endpoint for metadata discovery is invoked when using Agent Client Collector in an AWS EC2 environment. [Use enhanced errors and diagnostics to troubleshoot issues with servers and endpoints](https://www.servicenow.com/docs/access?context=view-agent-errors&family=zurich&ft:locale=en-US) : Starting in version 5.0, view errors that occur before or after the registration process when Agent Client Collector connects to the instance. This provides enhanced debugging capabilities by enabling you to view issues in the instance, without requiring direct access to the agent logs. [Disable checks using heavy system resources while in CPU protection mode](https://www.servicenow.com/docs/access?context=checks-policies&family=zurich&ft:locale=en-US) : Starting in version 5.0, disable only those checks that are causing high CPU usage while in CPU protection mode. It is still possible to disable all checks and completely stop data collection while in CPU protection mode.In a Windows environment, Agent Client Collector has improved the accuracy of how check CPU usage is monitored. [Configuration data files size limit](https://www.servicenow.com/docs/access?context=acc-config-data-files&family=zurich&ft:locale=en-US) : Starting in version 5.0, configuration data files have a maximum size of 10MB. [Configure Agent Client Collector with proxy auto-configuration (PAC) files](https://www.servicenow.com/docs/access?context=proxy-agent&family=zurich&ft:locale=en-US) : Starting in version 5.0, enable easier connection of Agent Client Collector to a proxy server by using a proxy auto-configuration (PAC) file. [\[Placeholder link text to key gcp-config-file\]](https://www.servicenow.com/docs/access?context=gcp-config-file&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, GCP checks provide added support to configure metrics through a configuration file in JSON format. [Run certificate Discovery using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/access?context=run-cert-discovery-accvc&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use the Agent Client Collector for Visibility Content to discover TLS/SSL certificates used by the ports running on the server's configuration items (CIs). Certificate Inventory and Management uses the certificate data to manage the TLS/SSL certificate life cycle. [File-based Discovery is supported in a macOS environment](https://www.servicenow.com/docs/access?context=file-based-discovery&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use File-based Discovery in a macOS environment. [Collect metrics using non-osqueryd data collection](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, collect data more efficiently by invoking non-osqueryd data collection. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Agent Client Collector features. {#dfrn3-agentclientcollector-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Agent Client Collector features or functionality were removed. {#dfrn3-agentclientcollector-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Agent Client Collector features or functionality were deprecated. {#dfrn3-agentclientcollector-summary__entry__26} | Release | Release notes | |-|-| | Zurich | Agent Client Collector Security Incident Response is no longer supported. For details on replacement options, see the [Deprecation guidance for Agent Client Collector Security Incident Response \[KB2249776\] article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2249776) in the Now Support Knowledge Base. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Important: Agent Client Collector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Client Collector, such as specific requirements or compliance levels. {#dfrn3-agentclientcollector-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Discover TLS/SSL certificates using Agent Client Collector for Visibility Content certificate Discovery. * Enhance data collection by disabling only those checks with high resource usage, allowing data collection to continue for other checks. * Improve troubleshooting capabilities by viewing errors that occur before and after the registration process in the ServiceNow instance. * Use file-based Discovery in a macOS environment. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]