--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Agent Client Collector release notes for upgrades from Zurich to Australia # Combined Agent Client Collector release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Client Collector Release Notes for Upgrades from Zurich to Australia This consolidated release notes document covers all updates, new features, changes, deprecations, and important upgrade information for the Agent Client Collector (ACC) from the Zurich release through to the Australia release. It is designed to help ServiceNow customers prepare for and execute their upgrades smoothly while understanding key improvements and operational impacts. Show full answer Show less ## Key Features Introduced Between Zurich and Australia * **Upgrade MID-less Agents:** Starting version 6.0.0, selectively upgrade large volumes of ACC agents without using a MID Server by leveraging tools like DEX and ACC-VC. * **Agent Self-Test and Monitoring Dashboard:** Introduced in version 6.0.0, agents can perform self-tests to verify functionality, and their statuses can be viewed centrally via the ACC Workspace dashboard. * **Linux Event Monitoring:** Beginning version 3.15.0, monitor Linux events through dedicated Linux event checks. * **MSSQL and Software Discovery:** Version 1.5.0 enables discovery of MSSQL components and software inventory using SWID tags with ACC-VC. * **Enhanced Debug Logging:** Version 6.0.0 allows all debug statements to be logged to files for better troubleshooting. * **Certificate Management and Rotation:** From version 5.0, schedule automatic rotation of ACC certificates to maintain secure communication with ITOM Cloud Services. * **High-Volume Upgrades on macOS:** Version 5.0 extends bulk upgrade capabilities to macOS agents, complementing existing Windows and Linux support. * **AWS Metadata Discovery:** Version 5.0 adopts IMDSv2 endpoints for improved metadata discovery on AWS EC2 instances. * **Improved Troubleshooting:** Version 5.0 surfaces errors occurring before and after agent registration directly in the ServiceNow instance for enhanced diagnostics without accessing agent logs. * **CPU Protection Mode Enhancements:** Selectively disable only resource-intensive checks during CPU protection mode from version 5.0, preserving other data collection activities. Also, CPU usage monitoring accuracy improved on Windows. * **Configuration File Size Limit:** Configuration data files are capped at 10MB starting version 5.0 to ensure performance and manageability. * **Proxy Auto-Configuration (PAC) Support:** Version 5.0 enables easier proxy connections for ACC by supporting PAC files. * **GCP Metrics Configuration:** Since version 3.15.0, GCP checks support JSON-based configuration files for metrics setup. * **TLS/SSL Certificate Discovery:** Version 1.3.0 introduced discovery of TLS/SSL certificates on server CIs using ACC for Visibility Content, supporting certificate lifecycle management. * **File-Based Discovery on macOS:** Supported from version 1.3.0, enabling file-based discovery capabilities on macOS environments. * **Efficient Data Collection with Non-osqueryd:** Version 1.3.0 added capability to collect metrics more efficiently by invoking non-osqueryd data collection methods. ## Changes, Removals, and Deprecations * **No Changes or Removals:** There were no feature changes or removals between Zurich and Australia releases. * **Deprecation:** Agent Client Collector Security Incident Response is no longer supported starting from Zurich. Customers should consult the relevant knowledge base article for replacement guidance. ## Upgrade and Activation Guidance * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before upgrading to Australia to ensure a smooth transition. * **Activation:** ACC requires activation of the Agent Client Collector Framework (snagent) and Monitoring (snitmon) plugins on instances with Event Management. ACC is also available via the ServiceNow Store. ## Additional Notes * There are no updates related to browser requirements, localization, accessibility, or additional requirements between Zurich and Australia. * Key highlights include improved data collection efficiency, enhanced troubleshooting, selective CPU resource protection, and expanded platform support. Consolidated page of all release notes for Agent Client Collector from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Client Collector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Client Collector to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentclientcollector-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Upgrade MID-less agents](https://www.servicenow.com/docs/access?context=upgrade-agent-from-instance&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, perform selective and high-volume upgrades on ACC agents when not using a MID Server by using products such as DEX and ACC-VC. [\[Placeholder link text to key verify-agent-functionality\]](https://www.servicenow.com/docs/access?context=verify-agent-functionality&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, verify that an agent is functioning properly by performing a self-test on the agent. [\[Placeholder link text to key acc-workspace-dashboard\]](https://www.servicenow.com/docs/access?context=acc-workspace-dashboard&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, view a list of agents and their statuses on the ACC Workspace dashboard. [Monitor Linux events](https://www.servicenow.com/docs/access?context=linux-checks-policies&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, monitor Linux events using Linux event checks. [Discover MSSQL components using ACC-VC](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, use ACC-VC to discover MSSQL components in your environment. [Discover software information with ACC-VC using SWID tags](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, gather software information with ACC-VC using software identification (SWID) tags on an agent and a ServiceNow® instance. [Use improved debug logging](https://www.servicenow.com/docs/access?context=acc-configure-log-levels&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, benefit from enhanced debug logging by sending all debug statements to a log file [Manage Agent Client Collector certificates](https://www.servicenow.com/docs/access?context=acc-yml-options&family=zurich&ft:locale=en-US) : Starting in version 5.0, configure a schedule by which to rotate Agent Client Collector certificates which enable communication between agents and ITOM Cloud Services. Rotating certificates ensures that when a certificate expires, a new certificate is in place. [Perform high-volume Agent Client Collector upgrade in a macOS environment](https://www.servicenow.com/docs/access?context=acc-high-volume-upgrade&family=zurich&ft:locale=en-US) : Starting in version 5.0, upgrade large numbers of Agent Client Collector agents at a time that are running on macOS. This extends the existing high-volume upgrade capabilities available for Windows and Linux in the 4.3.0 release. [Use an IMDSv2 endpoint for metadata discovery](https://www.servicenow.com/docs/access?context=acc-configure-websocket-endpoint&family=zurich&ft:locale=en-US) : Starting in version 5.0, the IMDSv2 endpoint for metadata discovery is invoked when using Agent Client Collector in an AWS EC2 environment. [Use enhanced errors and diagnostics to troubleshoot issues with servers and endpoints](https://www.servicenow.com/docs/access?context=view-agent-errors&family=zurich&ft:locale=en-US) : Starting in version 5.0, view errors that occur before or after the registration process when Agent Client Collector connects to the instance. This provides enhanced debugging capabilities by enabling you to view issues in the instance, without requiring direct access to the agent logs. [Disable checks using heavy system resources while in CPU protection mode](https://www.servicenow.com/docs/access?context=checks-policies&family=zurich&ft:locale=en-US) : Starting in version 5.0, disable only those checks that are causing high CPU usage while in CPU protection mode. It is still possible to disable all checks and completely stop data collection while in CPU protection mode.In a Windows environment, Agent Client Collector has improved the accuracy of how check CPU usage is monitored. [Configuration data files size limit](https://www.servicenow.com/docs/access?context=acc-config-data-files&family=zurich&ft:locale=en-US) : Starting in version 5.0, configuration data files have a maximum size of 10MB. [Configure Agent Client Collector with proxy auto-configuration (PAC) files](https://www.servicenow.com/docs/access?context=proxy-agent&family=zurich&ft:locale=en-US) : Starting in version 5.0, enable easier connection of Agent Client Collector to a proxy server by using a proxy auto-configuration (PAC) file. [\[Placeholder link text to key gcp-config-file\]](https://www.servicenow.com/docs/access?context=gcp-config-file&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, GCP checks provide added support to configure metrics through a configuration file in JSON format. [Run certificate Discovery using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/access?context=run-cert-discovery-accvc&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use the Agent Client Collector for Visibility Content to discover TLS/SSL certificates used by the ports running on the server's configuration items (CIs). Certificate Inventory and Management uses the certificate data to manage the TLS/SSL certificate life cycle. [File-based Discovery is supported in a macOS environment](https://www.servicenow.com/docs/access?context=file-based-discovery&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use File-based Discovery in a macOS environment. [Collect metrics using non-osqueryd data collection](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, collect data more efficiently by invoking non-osqueryd data collection. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Agent Client Collector features. {#dfrn3-agentclientcollector-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Agent Client Collector features or functionality were removed. {#dfrn3-agentclientcollector-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Agent Client Collector features or functionality were deprecated. {#dfrn3-agentclientcollector-summary__entry__26} | Release | Release notes | |-|-| | Zurich | Agent Client Collector Security Incident Response is no longer supported. For details on replacement options, see the [Deprecation guidance for Agent Client Collector Security Incident Response \[KB2249776\] article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2249776) in the Now Support Knowledge Base. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Important: Agent Client Collector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Client Collector, such as specific requirements or compliance levels. {#dfrn3-agentclientcollector-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Discover TLS/SSL certificates using Agent Client Collector for Visibility Content certificate Discovery. * Enhance data collection by disabling only those checks with high resource usage, allowing data collection to continue for other checks. * Improve troubleshooting capabilities by viewing errors that occur before and after the registration process in the ServiceNow instance. * Use file-based Discovery in a macOS environment. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]