--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AI Admin Center release notes for upgrades from Zurich to Australia # Combined AI Admin Center release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Admin Center Release Notes for Upgrades from Zurich to Australia This consolidated summary covers all key updates, features, changes, and important upgrade information for the AI Admin Center from the Zurich release through to the Australia release. It is designed to help ServiceNow customers efficiently prepare for and execute their upgrade to the Australia release version. The release notes highlight new AI capabilities, enhancements to automation and AI agent management, and user experience improvements. Show full answer Show less ## New Features * **AI Readiness Enhancements:** Monitor installation integrity and version currency of AI applications via the Instance Health tab, and assess data quality on the Data Quality page. * **Upgrade Readiness Pre-Check:** Plan and prepare your instance for upgrades by minimizing post-upgrade remediation. * **AI Agent Advisor and Automation Opportunities:** Analyze instance data to identify automation opportunities, including from custom tables and interaction data (chat, voice, email). View prebuilt AI agents, evaluate agent status, and estimate cost savings. * **System Property Registry:** Manage AI application system properties directly within your instance for streamlined configuration. * **Custom Metrics:** Define and test custom deflection metrics with flexible mapping of assistants to metric definitions, including automatic fallback options. * **Intent Discovery:** Use AI to analyze interaction data, identify intents, generate detection/resolution criteria, and curate intents for AI agent mapping. * **Self-Healing AI Agent:** Employ a conversational AI agent to diagnose and remediate common AI administration issues with your approval. * **Now Assist Readiness Evaluation and Skills Activation:** Assess AI adoption readiness and activate base system skills through conversational interfaces in the Now Assist panel. * **Asset Inventory Enhancements:** View and create AI-related assets such as AI Data Kits, Skill Kits, Knowledge Graphs, and Catalog assets within your instance. * **AI Execution and Business Value Dashboards:** Access performance and business value analytics for your AI assets to measure impact. * **ServiceNow AI Platform Licensing Tiers:** Choose among Foundation, Advanced, and Prime tiers depending on your AI agent and skill needs, including autonomous operation and workspace customization. * **AI Admin Center Workspace:** Centralized workspace to set up, monitor, and manage Now Assist solutions without switching between multiple apps. ## Changes * **Updated User Experience:** The AI Admin Center features the Lux experience with refreshed navigation and interface for improved usability. * **Automation Opportunity Metrics:** Standardized savings projection formulas and updated terminology such as "Est cost savings per year" and "Est time saved per year." * **Renaming:** The Now Assist Center application is renamed AI Admin Center, with updates to application navigation and store listings. * **AI Agent Advisor Updates:** Enhanced automation opportunity cards and detailed resolution steps with improved usability and workflow. ## Activation and Requirements * **Activation:** AI Admin Center is available from the ServiceNow Store. Installation and configuration guidance is provided to ensure proper setup. * **Browser Support:** Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. * **Localization:** Machine translation support is available for AI Admin Center in all languages supported by the ServiceNow AI Platform. ## Practical Benefits for ServiceNow Customers Upgrading to the Australia release of AI Admin Center enables customers to proactively manage AI applications with enhanced readiness tools, discover and act on automation opportunities more effectively, and leverage AI agents to reduce manual tasks and improve service delivery. The refreshed user experience and centralized workspace simplify administration, while detailed analytics help quantify AI value. The inclusion of self-healing capabilities and intent discovery support ongoing optimization and governance of AI implementations. Consolidated page of all release notes for AI Admin Center from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Admin Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Admin Center to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiadmincenter-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AI Admin Center. {#dfrn3-aiadmincenter-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [AI readiness enhancements](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-readiness&family=australia&ft:locale=en-US) : Use the Instance health tab on the AI readiness page to view the installation integrity and version currency of your installed AI applications and perform the required repair actions. Use the Data quality page to view the status of data quality checks. [Upgrade readiness pre-check](https://www.servicenow.com/docs/access?context=ai-admin-center-plan-upgrade&family=australia&ft:locale=en-US) : Use the upgrade readiness pre-check to plan and prepare your instance for an upgrade to a selected release and minimize post-upgrade remediation. [View prebuilt AI agents](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-assets&family=australia&ft:locale=en-US) : View a list of prebuilt AI agents available for the automation opportunities on your instance. [System property registry](https://www.servicenow.com/docs/access?context=ai-admin-center-manage-system-properties&family=australia&ft:locale=en-US) : View and edit the system properties of AI applications in your instance using the system property registry. [View assist consumption](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-assist-consumption&family=australia&ft:locale=en-US) : View your total assist consumption for the instance, along with visualizations that show assists by asset, asset type, users, and departments. [Custom metrics](https://www.servicenow.com/docs/access?context=ai-admin-center-custom-metric&family=australia&ft:locale=en-US) : Define custom deflection metrics, configure deflection logic, and test definitions against live data. Map assistants to custom or default definitions and activate or deactivate custom definitions with automatic fallback to the default definition. [Intent discovery with AI agent matching](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-set-up-data-source&family=australia&ft:locale=en-US) : Set up analysis of interaction data to identify intents, generate detection and resolution criteria for them, and provide a review workflow for intent curation and AI agent mapping. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links. [Delete custom data set analysis](https://www.servicenow.com/docs/access?context=ai-agent-advisor-delete-data-source&family=australia&ft:locale=en-US) : Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Self-healing agent](https://www.servicenow.com/docs/access?context=now-assist-center-self-healing-agent&family=australia&ft:locale=en-US) : Use the conversational interface to have the self-healing AI agent troubleshoot and resolve common AI administration issues. The AI agent diagnoses the issue, proposes remediation steps for your approval, and implements the resolution. [Base system AI agents proposed for automations](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Deploy prebuilt AI agents to solve common problems identified in your automation opportunities. [Data from custom tables and fields analyzed for automation opportunities](https://www.servicenow.com/docs/access?context=now-assist-center-set-up-automation-discovery&family=australia&ft:locale=en-US) : Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=exploring-ai-agent-advisor&family=australia&ft:locale=en-US) : Several capabilities are added to improve viewing your automation opportunities. * Set up a custom data source for analysis. * View prebuilt AI agents with resolution steps. * View agent status, solution type, and data source in the automation opportunities list. * Create cost profiles to estimate savings from automation opportunities. [Now Assist Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-center-readiness-evaluation&family=australia&ft:locale=en-US) : Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas. [Activate Now Assist skills](https://www.servicenow.com/docs/access?context=using-now-assist-panel-now-assist-center&family=australia&ft:locale=en-US) : Use the conversational experience in the Now Assist panel to activate and set up base system skills. [CSM automation opportunities from chat, voice, and email data](https://www.servicenow.com/docs/access?context=now-assist-center-ai-agent-advisor&family=australia&ft:locale=en-US) : Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. [Asset inventory enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-using-asset-inventory&family=australia&ft:locale=en-US) : View and create AI Data Kit, AI Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent. [AI execution and business value dashboards](https://www.servicenow.com/docs/access?context=now-assist-center-view-ai-usage&family=australia&ft:locale=en-US) : View analytics dashboards showing the performance of your AI assets, including AI Admin Center Performance Explorer and AI Admin Center Business Value dashboards. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [AI Admin Center workspace](https://www.servicenow.com/docs/access?context=now-assist-center-workspace&family=australia&ft:locale=en-US) : Use the AI Admin Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications. [Now Assist panel](https://www.servicenow.com/docs/access?context=using-now-assist-panel-now-assist-center&family=australia&ft:locale=en-US) : Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help. [Actionable use cases](https://www.servicenow.com/docs/access?context=now-assist-center-actionable-use-cases&family=australia&ft:locale=en-US) : Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation. [Automation discovery with AI Agent Advisor](https://www.servicenow.com/docs/access?context=now-assist-center-using-ai-agent-advisor&family=australia&ft:locale=en-US) : Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. [AI agent matching and automated deployment](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. [Integrations with other Now Assist applications](https://www.servicenow.com/docs/access?context=now-assist-center-using-other-applications&family=australia&ft:locale=en-US) : Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation. [AI adoption metrics](https://www.servicenow.com/docs/access?context=now-assist-center-monitoring&family=australia&ft:locale=en-US) : View performance and usage statistics for your AI implementation. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AI Admin Center features. {#dfrn3-aiadmincenter-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Updated AI Admin Center experience](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-user-experience&family=australia&ft:locale=en-US) : The Lux experience provides a fresh look and feel for AI Admin Center, featuring revised pages and navigation to enhance your user experience. [Calculate savings projections for automation opportunities](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported. [Daily recommendation](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : The daily recommendation is no longer visible. Only three default configurations are available for custom data sets. [Now Assist Center renamed to AI Admin Center](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&family=australia&ft:locale=en-US) : The Now Assist Center application (sn_na_center) is now named AI Admin Center. The application navigation and store application listing is updated to reflect the new name. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Several features are updated to improve the user experience. * The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities. * The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card. * The summary on the Resolution Steps page is updated with a description of the problem and source, last updated date, and metrics for records analyzed and estimated time saved per year. The number of resolution steps and AI agents are moved to the respective tabs. | [ ] ## Removed Between your current release family and Australia, some AI Admin Center features or functionality were removed. {#dfrn3-aiadmincenter-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AI Admin Center features or functionality were deprecated. {#dfrn3-aiadmincenter-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Admin Center. {#dfrn3-aiadmincenter-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : AI Admin Center is available from the ServiceNow Store. For more information about the installation of AI Admin Center, see [Configure](https://www.servicenow.com/docs/access?context=configuring-now-assist-center&family=australia&ft:locale=en-US). Important: AI Admin Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Browser requirements : The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn't supported in Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Admin Center, such as specific requirements or compliance levels. {#dfrn3-aiadmincenter-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : AI Admin Center supports machine translation for Australia. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * Leverage the updated user experience to carry out tasks in AI Admin Center. * Prepare your instance for an upgrade to a selected release using the upgrade readiness pre-check. * Manage the system properties of AI applications in your instance with the system property registry. * Discover intents from your interaction data, generate detection and resolution criteria for them, and curate them for AI agent mapping. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Use the automation opportunities enhancements to refine your view and identify opportunities. * Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Diagnose common AI administration issues with the help of the self-healing AI agent. * Analyze the custom tables and fields in your instance to find automation opportunities. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items. * Activate base system and custom Now Assist skills from the AI Admin Center workspace. * Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. * View the AI Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Set up and manage your AI solutions in one place without switching between Now Assist applications. * Use a conversational interface to perform Now Assist admin tasks and find help. * Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page. * Let AI analyze your instance data and tell you exactly where automation will have the biggest impact. * Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See [AI Admin Center](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]