--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AI Agent Advisor release notes for upgrades from Zurich to Australia # Combined AI Agent Advisor release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Agent Advisor Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers upgrading AI Agent Advisor from the Zurich to Australia release. It outlines new features, changes, activation steps, and important considerations to prepare for and optimize the upgrade process. Show full answer Show less ## New Features * **Automation Opportunities in AI Agent Studio:** View and select automation opportunities directly on the AI Agent Studio home page to create or edit custom AI agents using the agent builder. * **Recommended Intents in Asset Library:** Access identified intents from existing automation opportunities, complete with descriptions and sample utterances, facilitating better agent creation. * **Automation Opportunities Enhancements:** Refine opportunity views with quick-select filters; enhanced Resolution steps pages show matched opportunities for default AI agents, agent statuses, and helpful tooltips with links. * **Custom Data Set Analysis Management:** Ability to delete custom data source analyses no longer needed for automation opportunity discovery. * **Pre-generated and Base System AI Agents:** Utilize pre-generated AI agents and deploy base system agents addressing common problems identified in automation opportunities. * **Expanded Data Analysis:** Analyze custom tables and fields in your instance, alongside base system data, to uncover additional automation opportunities. * **Integration with AI Control Tower:** View automation opportunities as actionable insights within AI Control Tower. * **CSM Automation Opportunities:** Discover automation potential from customer service management (CSM) chat, voice, and email interaction data and match or generate channel-specific AI agents accordingly. * **ServiceNow AI Platform Licensing Tiers:** Three tiers---Foundation, Advanced, and Prime---offer escalating capabilities from AI insights to full autonomous AI agent creation and deployment. * **Automation Discovery and Deployment:** Identify automation opportunities using instance data and automate AI agent matching, creation, and deployment to address them. ## Changes * **Updated AI Admin Center Experience:** The Lux interface refreshes pages and navigation for improved usability. * **Simplified Savings Calculations:** A single savings profile formula replaces multiple projections when configuring custom data sets. * **Daily Recommendation Removal:** Daily recommendations are no longer shown; only three default configurations remain for custom data sets. * **User Interface Enhancements:** The AI Agent Advisor section is renamed to Automation opportunities, with cards now displaying record types, estimated cost savings per year, and estimated time saved per year, plus a direct Review opportunity link. ## Activation and Installation AI Agent Advisor installs and operates automatically as part of the standard ServiceNow AI setup. It is available from the ServiceNow Store. Customers should follow standard configuration procedures to activate and integrate AI Agent Advisor into their environment. ## Localization and Accessibility AI Agent Advisor supports machine translation in the Australia release and complies with accessibility standards applicable to the ServiceNow AI Platform. ## Summary of Patch Updates * **Australia Patch 7:** Enhancements to recommended intents and the ability to create/edit AI agents in AI Agent Studio. * **Australia Patch 6:** Improved automation opportunity filtering and management of custom data source analyses. * **Australia Patch 5:** Expanded AI agent options including base system/pre-generated agents, and conversational AI agent generation through the AI Admin Center; automation insights in AI Control Tower. * **Australia Patch 3:** CSM automation opportunity discovery using multi-channel interaction data and unified agent registry for matching agents. * **Australia Patch 2:** Enhanced impact analysis of CSM and ITSM data, with automated AI agent matching and deployment. This upgrade empowers ServiceNow customers to better identify, manage, and deploy automation opportunities using AI Agent Advisor's enhanced AI capabilities, streamlined user experience, and integrated insights across platforms. Consolidated page of all release notes for AI Agent Advisor from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Agent Advisor release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Agent Advisor to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiagentadvisor-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [View automation opportunities in AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&family=australia&ft:locale=en-US) : View automation opportunities on the AI Agent Studio home page. Select the opportunity to create a custom AI agent or edit an existing AI agent in the agent builder. [View recommended intents in the asset library](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-assets&family=australia&ft:locale=en-US) : Use the asset library to view intents identified from existing automation opportunities. The intents contain a short description and sample utterance text. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links. [Delete custom data set analysis](https://www.servicenow.com/docs/access?context=ai-agent-advisor-delete-data-source&family=australia&ft:locale=en-US) : Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Pre-generated AI agents in AI Agent Studio](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Access AI agents pre-generated for the proposed solutions to automation opportunities. [Base system AI agents proposed for automations](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Deploy base system AI agents to solve common problems identified in your automation opportunities. [Data from custom tables and fields analyzed for automation opportunities](https://www.servicenow.com/docs/access?context=now-assist-center-set-up-automation-discovery&family=australia&ft:locale=en-US) : Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. [View automation opportunities in AI Control Tower](https://www.servicenow.com/docs/access?context=aict-recommendations-ai-insights&family=australia&ft:locale=en-US) : View automation opportunities as actionable insights in AI Control Tower. [CSM automation opportunities from chat, voice, and email data](https://www.servicenow.com/docs/access?context=now-assist-center-ai-agent-advisor&family=australia&ft:locale=en-US) : Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [Automation discovery with AI Agent Advisor](https://www.servicenow.com/docs/access?context=now-assist-center-using-ai-agent-advisor&family=australia&ft:locale=en-US) : Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. [AI agent matching and automated deployment](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AI Agent Advisor features. {#dfrn3-aiagentadvisor-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Updated AI Admin Center experience](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-user-experience&family=australia&ft:locale=en-US) : The Lux experience provides a fresh look and feel for AI Agent Advisor in the AI Admin Center user interface, featuring revised pages and navigation to enhance your user experience. [Calculate savings projections for automation opportunities](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported. [Daily recommendation](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : The daily recommendation is no longer visible. Only three default configurations are available for custom data sets. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Several features are updated to improve the user experience. * The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities. * The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card. | [ ] ## Removed Between your current release family and Australia, some AI Agent Advisor features or functionality were removed. {#dfrn3-aiagentadvisor-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AI Agent Advisor features or functionality were deprecated. {#dfrn3-aiagentadvisor-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see [Configure](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&family=australia&ft:locale=en-US). Important: AI Agent Advisor is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Agent Advisor, such as specific requirements or compliance levels. {#dfrn3-aiagentadvisor-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * View recommended intents identified from existing automation opportunities in the asset library. * Create custom AI agents and edit existing agents for automation opportunities in the agent builder in AI Agent Studio. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Use the automation opportunities enhancements to refine your view and identify opportunities. * Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Choose from base system and pre-generated AI agents in AI Agent Studio to automate solutions to common issues. * Analyze the custom tables and fields in your instance to find automation opportunities. * Generate and edit AI agents through the AI Admin Center conversational experience. * View automation opportunities as insights in AI Control Tower. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. * Match chat and voice agents along with existing agents and tools from a unified agent registry. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Let AI analyze the CSM cases and ITSM incident records in your instance data and tell you exactly where automation will have the biggest impact. * Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]