--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AI Desktop Actions release notes for upgrades from Zurich to Australia # Combined AI Desktop Actions release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 25 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Desktop Actions Release Notes for Upgrades from Zurich to Australia This consolidated release note provides a comprehensive view of updates, new features, changes, and upgrade requirements for AI Desktop Actions from the Zurich release through to Australia. It is designed to assist ServiceNow customers in preparing for and successfully upgrading their AI Desktop Actions environment. The product formerly known as Agentic Desktop has been rebranded as AI Desktop Actions, with all UI elements updated accordingly. Show full answer Show less ## Upgrade Preparation and Installation * Upgrade involves downloading and installing updated AI Desktop Actions Software Installers (MSIs) for Windows or platform-specific installers for macOS, including support for Apple M-series processors. * Ensure the desktop app and any running executions are closed prior to installation. * New installer experience includes automated configuration of Windows Remote User group membership and .NET Desktop Runtime validation. ## Key Features and Enhancements * **Adaptive Desktop Actions on macOS:** Enables automatic recording and reuse of desktop actions with AI-powered search suggesting relevant actions. Supports execution plans review, pausing, and real-time monitoring. * **Reusable Skills:** Managed via the new `sndesktopcore.enablereusableassets` system property (default false), enabling creation and deterministic replay of reusable adaptive desktop action recordings. * **Preserving Context in Long Sessions:** Older action step histories are automatically summarized instead of discarded, maintaining context for earlier steps, failed attempts, and application states. Controlled by three new system properties managing compaction and summarization behavior. * **Unified Automation Workflow:** Streamlines automation creation by integrating Task Mining, Automation Center, and AI Agent Studio, allowing seamless generation, testing, and deployment of desktop actions and AI agents. * **AI-Powered Desktop Action Recording:** A new "Record with AI" mode automatically validates anchors and generates screen contexts during recording, reducing failures from fragile anchors. Requires the AI Lens skill and the `sndesktopcore.desktopactionuser` role. * **Dynamic Parameter Configuration:** Supports use of dynamic, user-specific parameter values, including credentials, in desktop actions. Parameters can be shared across users and marked as sensitive to ensure encryption and secure handling. * **Desktop Action Automation for Dynamic Steps:** Automate steps determined by AI at runtime, including web interaction using the ServiceNow Web Automation Chrome extension and default Web Automation Agent AI agent. * **Improved User Experience:** Includes an onboarding wizard, input filtering during testing, enhanced error messaging, screen-level testing, a floating recorder toolbar, and smart sizing options in the Execution workspace. * **Expanded Non-UI Block Desktop Actions:** Offers pre-built connectors (e.g., Microsoft Excel, Outlook, Word, PDF, PowerShell, SQL, SSH, SystemAction) for automating backend and system interactions without scripting. * **Execution Workspace Monitoring:** AI agents executing desktop actions can be monitored and interacted with in real-time, including pausing and corrective input during automation. * **Security and Access Control:** Resource access by AI agents is managed via policies and rules controlling access to files, applications, and websites. ## Changes and Improvements * Claude Sonnet 4.6 is the default model for adaptive desktop actions, enhancing AI reasoning and execution. * Browser automation improvements include opening new tabs only when starting new chat sessions and opening an empty page on browser startup instead of Google's homepage. * Adaptive desktop actions system properties now require appropriate roles to prevent unauthorized access or modification. * Application name field is now optional in desktop action details to simplify saving and running actions. * Pagination introduced on the AI Desktop Actions home page to improve navigation and load times. * Support for function keys (F1--F12) and combo keys (e.g., cmd+a, alt+F4, ctrl+c) in desktop automation without manual intervention. * Improved connector descriptions aid in selecting non-UI block desktop actions. ## Activation and Requirements * Activation requires enabling any Now Assist (Zurich) or ServiceNow Otto (Australia) plugin from the ServiceNow Store. * Windows 11 and .NET 9.0 Desktop Runtime v9.0.10 are required for defined desktop actions on Windows; macOS adaptive actions require platform-specific installers. * Extended monitors are not supported. * Web Automation Chrome extension is required for web automation tasks. * Next Experience UI Framework must be enabled to use the Now Assist or ServiceNow Otto panels. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Practical Benefits for ServiceNow Customers * Automate complex, multi-step desktop and web tasks with AI-driven adaptability, reducing manual scripting and maintenance. * Seamlessly create and manage desktop automations across platforms (Windows and macOS) with improved reliability and performance. Consolidated page of all release notes for AI Desktop Actions from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Desktop Actions release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Desktop Actions to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aidesktopactions-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see [Download installer](https://www.servicenow.com/docs/access?context=download-agentic-desktop-installer&family=zurich&ft:locale=en-US). | | Australia | Upgrade information : Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see [Download installer](https://www.servicenow.com/docs/access?context=download-agentic-desktop-installer&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for AI Desktop Actions. {#dfrn3-aidesktopactions-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Execute recorded desktop actions on macOS](https://www.servicenow.com/docs/access?context=reusable-skills-adaptive-da&family=zurich&ft:locale=en-US) : * Enable the setting to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable action blocks. * AI-powered search automatically suggests matching desktop actions based on your current task. [New system property added](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=zurich&ft:locale=en-US) : The sn_desktop_core.enable_reusable_assets system property is added to manage the reusable skills feature. The system property creates reusable skills from adaptive desktop action recordings and enables deterministic replay. The default value is false. [Preserve context across long-running sessions](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=zurich&ft:locale=en-US) : Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state. [New system properties introduced to manage compaction](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=zurich&ft:locale=en-US) : Three new system properties are included to manage the compaction feature:{#dfrn3-aidesktopactions-summary__entry__14} | Property | Type | Default | Purpose | |-|-|-|-| | sn_naa.web_agent.compaction_enabled | true \| false | true | Enables summarization of steps that exceed the history limit, rather than discarding them. When turned off, only the most recent configured number of steps are retained. | | sn_naa.web_agent.compaction_history_limit | Integer | 15 | Sets the maximum number of unsummarized steps allowed before the oldest batch is summarized. When unsummarized steps exceed this value, compaction is triggered. | | sn_naa.web_agent.summarization_batch_size | Integer | 10 | Sets the number of steps combined into a single summary. Larger batches reduce how often summarization runs, but produce less granular summaries. | [ ] [Unified automation workflow](https://www.servicenow.com/docs/access?context=explore-agentic-desktop&family=zurich&ft:locale=en-US) : Use the unified automation creation journey that eliminates manual intervention and saves time. * Request automations from Task Mining to automate desktop activities collected by the Task Mining agent. * Generate automations in Automation Center to create on-screen and background desktop actions. * From Automation Center, automatically create an AI agent that uses these desktop action tools. * Test and deploy the AI agent in AI Agent Studio. [Record desktop actions with AI](https://www.servicenow.com/docs/access?context=record-with-ai-ad&family=zurich&ft:locale=en-US) : * Record on-screen task desktop actions using AI to automatically validate anchor positions and generate screen contexts at design time, reducing automation failures caused by fragile anchors at testing or runtime. * Use a new role, sn_desktop_core.desktop_action_user that enables users to record desktop action with AI. * Enable AI to analyze the recording in three stages: analyzing the recording, inserting anchors, and generating screen contexts by selecting Record with AI (recommended) in the Create Desktop Action dialog and finish recording. * Identify AI-generated anchors and screen contexts that are marked with an AI badge in the properties panel. Each screen includes an editable screen context that helps AI agents understand the screen's intent at runtime. * Regenerate screen context and anchor positions that don't meet your expectations by selecting Retry in the screen properties panel. * Resolve anchor issues before activation by responding to the alert that appears when any screens have failed anchors in a desktop action recorded with AI. * Reduce manual setup time by letting AI auto-fill the desktop action intent in the Action description field when you select the Record with AI option. An AI badge confirms that the description was filled by AI. * Control whether Record with AI is the default recording option by configuring the new sn_desktop_core.record_with_ai property. By default, its value is set to true. Important: Record with AI requires the ServiceNow AI Lens skill to be active and you must have the sn_desktop_core.desktop_action_user role. If any of these conditions is not met, the Record with AI option is unavailable. You can still create desktop actions using auto-capture mode. Contact your ServiceNow administrator to enable these settings. [Configure parameters for dynamic values](https://www.servicenow.com/docs/access?context=configure-parameter-record-ad&family=zurich&ft:locale=en-US) : * Provide dynamic values, such as credentials and user-specific inputs to on-screen task desktop actions by creating Desktop action parameter records in your ServiceNow instance. * Make a single stored parameter value available to all users by selecting the Shared field on a parameter record. When Shared is selected, the agent uses the one associated parameter value record, regardless of which user triggered the agent. Only a user with the sn_aia.admin role can create the parameter value record for a shared parameter. * Encrypt all associated parameter value records by selecting the Mark As Sensitive field on a parameter record. The agent decrypts the value at execution time. For non-sensitive parameters, the value is passed to the agent as plain text. * In the AI Desktop Actions client application, enable the Set Text and Send Keys step types to use parameters by selecting the Use parameter property. * In AI Agent Studio, when you add an on-screen task desktop action tool that contains inputs configured for parameters, the Map parameters section appears. You can map inputs of on-screen task desktop actions to parameter records. These parameter values aren't exposed in agent instructions. Select a parameter record for each input to define the value the AI agent uses when executing the desktop action. Important: The Shared and Mark As Sensitive fields can only be modified when no Desktop action parameter value records exist under the parameter record. [Use the new application name](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=zurich&ft:locale=en-US) : The product formerly referred to as Agentic Desktop has been rebranded as AI Desktop Actions. All UI labels, navigation elements, and in-product text updated to reflect the new name. [Automate dynamic steps with desktop actions](https://www.servicenow.com/docs/access?context=web-agents-overview&family=zurich&ft:locale=en-US) : * Use the desktop action to automate dynamic steps that are determined by AI during execution. * Install the ServiceNow Web Automation chrome extension for AI agent to interact with web applications. * Use the default Web Automation Agent AI agent and Web Automation agentic workflow to automate repetitive tasks. * See every click, keystroke, and scroll your AI agent makes in real time, with consent prompts before execution kicks off and timely warnings before your session expires. * Pause a running AI agent, provide corrective input, and resume. The AI agent replans based on your instructions, keeping execution on the right track. [Use the onboarding wizard to get the app overview](https://www.servicenow.com/docs/access?context=desktop-actions&family=zurich&ft:locale=en-US) : Get a quick overview of the application by using the onboarding wizard that highlights recording, refining, testing, and activating desktop actions.Select Skip intro to bypass the onboarding wizard and go to the home page. Select the Don't show this again option to prevent the wizard from appearing the next time you open the app. After completing the onboarding wizard, select **Get started** to start creating desktop actions. [Filter required inputs for testing](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=zurich&ft:locale=en-US) : Use filtering options to filter the inputs that are required. * Show Inputs --- Filters the screens with required input fields. * Show All --- Removes the filter and displays all screens. [Improved error and informational messages](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=zurich&ft:locale=en-US) : Improved error and informational messages for better guidance and troubleshooting during testing of desktop actions. [Delete button on image canvas](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=zurich&ft:locale=en-US) : Added a Delete button to the image canvas to remove a screen. [Test button for a screen in the Design tab](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=zurich&ft:locale=en-US) : Test screens directly from the design tab while designing desktop actions. [Smart sizing in the Execution workspace](https://www.servicenow.com/docs/access?context=agentic-desktop-excution-workspace&family=zurich&ft:locale=en-US) : Smart sizing is now supported in the Execution Workspace with Fit to window and Original resolution options. The Original resolution option allows you to access different areas of the captured screen more easily. * Fit to window: Automatically scales the desktop session to fit within the Execution Workspace while keeping it fully visible and readable. * Original resolution: Displays the desktop session at its original resolution. Scroll bars appear if the desktop session is larger than the Execution workspace. [Recorder enhancements](https://www.servicenow.com/docs/access?context=action-recorder-ad&family=zurich&ft:locale=en-US) : * The recorder toolbar is now floating, making it easier to access application controls during recording. * The recorder now adds only one screen per unique window during recording by auto-merging and optimizing duplicate screens. * You can capture maximum of 50 steps using the recorder in a recording session. While auto-capturing steps, a counter now displays the remaining number of steps you can record using the recorder (for example, "35 of 50 max"). [Screen-level testing](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=zurich&ft:locale=en-US) : * Quickly isolate and troubleshoot issues by testing a specific screen within desktop actions without running the entire flow. * While working on a desktop action, the test values you enter are retained across test runs until you close the desktop action or reset the test values. [View list of existing desktop actions](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=zurich&ft:locale=en-US) : * View list of all existing desktop actions in the Desktop Action module in the ServiceNow instance. View related lists that include Desktop Action application, AI Agents, and Desktop action executions for UI block, and AI Agents and Desktop action executions for non-UI block. [Improved AI Desktop Actions installer experience](https://www.servicenow.com/docs/access?context=download-agentic-desktop-installer&family=zurich&ft:locale=en-US) : The installer now guides you through the following two configurations that are essential for seamless execution of desktop actions: * Option to automatically add the current user to the Windows Remote User group * Configuration that validates if required .NET Desktop Runtime is installed or not. If not installed, provides a link to download and install the same. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Support for different screen resolutions and scaling](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=zurich&ft:locale=en-US) : Desktop actions now run reliably on machines with different screen resolutions and scaling. Screen resolution and scaling are consistent across all screens of a desktop actions during creation, saving, and publishing. [Design UI block desktop actions in Design workspace](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=zurich&ft:locale=en-US) : Design, configure, and manage desktop actions in the Design workspace that enables: * Auto-recording or manually capturing screens and defining UI interactions, such as clicking buttons, typing into text boxes, and selecting from drop-down menus. * Adding details such as name, description, input and output parameters. * Testing desktop actions before activating them. * Publishing desktop actions to AI Agent Studio as tools for AI agents to execute. Example: Filling out fields and submitting a form. [Use non-UI block desktop actions](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=zurich&ft:locale=en-US) : Add default desktop actions of the type non-UI block as tools to AI agents in AI Agent Studio. The non-UI block actions include pre-built connectors that enable your agentic workflows to interact with various applications and system components. These connectors streamline automation by offering pre-built actions for common tasks, reducing the need for complex scripting. Each connector focuses on a specific application or system area, providing a collection of related actions. For example, the Microsoft Outlook connector offers actions for email management, while the File and Directory connector provides actions for file system operations. The following connectors are supported: * Microsoft Excel * Microsoft Outlook * Microsoft Word * PDF * PowerShell * SQL * SSH * SystemAction Example: Reading data from Microsoft Excel or emails from Microsoft Outlook. [Adding desktop actions to AI agents in AI Agent Studio](https://www.servicenow.com/docs/access?context=create-ai-agents-ad&family=zurich&ft:locale=en-US) : Seamless integration with AI Agent Studio has enabled effortless configuration of desktop actions to automate repetitive tasks on applications without APIs. AI agents can reason, plan, and execute desktop actions autonomously and semi-autonomously across legacy systems and desktop applications without complex setups. [Monitor desktop actions in Execution workspace](https://www.servicenow.com/docs/access?context=use-agentic-desktop&family=zurich&ft:locale=en-US) : Trigger desktop actions from the Now Assist panel that are executed by AI agents in the Execution workspace. Interact with the automation when human input is required. These automations run in the background and listen for instructions dispatched from the ServiceNow instance. You can continue working on other desktop applications outside Execution workspace. [Leverage core desktop capabilities](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=zurich&ft:locale=en-US) : Automate form filling, application clicks, and Windows OS file handling. Create workflows across legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks. | | Australia | [Execute recorded desktop actions on macOS](https://www.servicenow.com/docs/access?context=reusable-skills-adaptive-da&family=australia&ft:locale=en-US) : * Enable the system property to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable skills. * AI-powered search automatically suggests matching skills based on your current task. [New system property added](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : The sn_desktop_core.enable_reusable_assets system property is added to manage the reusable skills feature. The system property creates reusable skills from adaptive desktop action recordings and enables deterministic replay. The default value is false. [Execute adaptive desktop actions on macOS](https://www.servicenow.com/docs/access?context=ai_desktop_actions_adaptive&family=australia&ft:locale=en-US) : Download the new AI Desktop Actions installer for macOS with M-series processor support (ARM64 architecture). The adaptive desktop actions enable AI agents to navigate applications and browsers and perform tasks on macOS systems. Both adaptive and defined desktop actions are now available with platform-specific installers. * Review the AI agent's execution plan before it runs and pause execution to make manual adjustments at any time. * Explicit user consent is required before the AI agent can access desktop, third-party services, and files. * Monitor the live execution of adaptive desktop actions in the preview window. * Refer the real-time status tracking that shows whether the AI agent is initiating, running, or paused. * Take control of the execution where your input is needed. * The AI agent batches consecutive actions into single execution calls where possible, minimizing round trips and reducing overall execution time. [Control resource access using policy and rules](https://www.servicenow.com/docs/access?context=security_policy_governance_concept&family=australia&ft:locale=en-US) : Create policies and rules to control which resources AI agents can access. * Policies: Collection of resource access rules that applies to a specific user group or set of users based on defined user criteria. * Resource access rules: Specific restrictions controlling agent access to various resource types, such as files, folders, websites, and applications. * Bi-directional policy-rule mapping: Link policies to rules from either the policy record or the rule record, enabling rule reuse across multiple policies. [Credential and dynamic parameter management](https://www.servicenow.com/docs/access?context=credential-storage&family=australia&ft:locale=en-US) : Reference credentials or other user-specific values by name in your instructions. The agent resolves them securely at execution time, so you never have to type them in yourself. [File upload and download](https://www.servicenow.com/docs/access?context=upload-download-file&family=australia&ft:locale=en-US) : Upload files to web forms and track file downloads during automated browser tasks. The agent validates file safety, confirms the target field with the reasoning model, and escalates to the user when it can't proceed safely. [Preserve context across long-running sessions](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=australia&ft:locale=en-US) : Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state. [New system properties introduced to manage compaction](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : Three new system properties are included to manage the compaction feature:{#dfrn3-aidesktopactions-summary__entry__32} | Property | Type | Default | Purpose | |-|-|-|-| | sn_naa.web_agent.compaction_enabled | true \| false | true | Enables summarization of steps that exceed the history limit, rather than discarding them. When turned off, only the most recent configured number of steps are retained. | | sn_naa.web_agent.compaction_history_limit | Integer | 15 | Sets the maximum number of unsummarized steps allowed before the oldest batch is summarized. When unsummarized steps exceed this value, compaction is triggered. | | sn_naa.web_agent.summarization_batch_size | Integer | 10 | Sets the number of steps combined into a single summary. Larger batches reduce how often summarization runs, but produce less granular summaries. | [ ] [Unified automation workflow](https://www.servicenow.com/docs/access?context=explore-agentic-desktop&family=australia&ft:locale=en-US) : Use the unified automation creation journey that eliminates manual intervention and saves time. * Request automations from Task Mining to automate desktop activities collected by the Task Mining agent. * Generate automations in Automation Center to create on-screen and background desktop actions. * From Automation Center, automatically create an AI agent that uses these desktop action tools. * Test and deploy the AI agent in AI Agent Studio. [Record desktop actions with AI](https://www.servicenow.com/docs/access?context=record-with-ai-ad&family=australia&ft:locale=en-US) : * Record on-screen task desktop actions using AI to automatically validate anchor positions and generate screen contexts at design time, reducing automation failures caused by fragile anchors at testing or runtime. * Use a new role, sn_desktop_core.desktop_action_user that enables users to record desktop action with AI. * Enable AI to analyze the recording in three stages: analyzing the recording, inserting anchors, and generating screen contexts by selecting Record with AI (recommended) in the Create desktop action dialog and finish recording. * Identify AI-generated anchors and screen contexts that are marked with an AI badge in the properties panel. Each screen includes an editable screen context that helps AI agents understand the screen's intent at runtime. * Regenerate screen context and anchor positions that don't meet your expectations by selecting Retry in the screen properties panel. * Resolve anchor issues before activation by responding to the alert that appears when any screens have failed anchors in a desktop action recorded with AI. * Reduce manual setup time by letting AI auto-fill the desktop action intent in the Action description field when you select the Record with AI option. An AI badge confirms that the description was filled by AI. * Control whether Record with AI is the default recording option by configuring the new sn_desktop_core.record_with_ai property. By default, its value is set to true. Important: Record with AI requires the ServiceNow AI Lens skill to be active and you must have the sn_desktop_core.desktop_action_user role. If any of these conditions is not met, the Record with AI option is unavailable. You can still create desktop actions using auto-capture mode. Contact your ServiceNow administrator to enable these settings. [Configure parameters for dynamic values](https://www.servicenow.com/docs/access?context=configure-parameter-record-ad&family=australia&ft:locale=en-US) : * Provide dynamic values, such as credentials and user-specific inputs to on-screen task desktop actions by creating Desktop action parameter records in your ServiceNow instance. * Make a single stored parameter value available to all users by selecting the Shared field on a parameter record. When Shared is selected, the agent uses the one associated parameter value record, regardless of which user triggered the agent. Only a user with the sn_aia.admin role can create the parameter value record for a shared parameter. * Encrypt all associated parameter value records by selecting the Mark As Sensitive field on a parameter record. The agent decrypts the value at execution time. For non-sensitive parameters, the value is passed to the agent as plain text. * In the AI Desktop Actions client application, enable the Set Text and Send Keys step types to use parameters by selecting the Use parameter property. * In AI Agent Studio, when you add an on-screen task desktop action tool that contains inputs configured for parameters, the Map parameters section appears. You can map inputs of on-screen task desktop actions to parameter records. These parameter values aren't exposed in agent instructions. Select a parameter record for each input to define the value the AI agent uses when executing the desktop action. Important: The Shared and Mark As Sensitive fields can only be modified when no Desktop action parameter value records exist under the parameter record. [Use the new application name](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) : The product formerly referred to as Agentic Desktop has been rebranded as AI Desktop Actions. All UI labels, navigation elements, and in-product text updated to reflect the new name. [Automate dynamic steps with desktop actions](https://www.servicenow.com/docs/access?context=web-agents-overview&family=australia&ft:locale=en-US) : * Use the desktop action to automate dynamic steps that are determined by AI during execution. * Install the ServiceNow Web Automation chrome extension for AI agent to interact with web applications. * Use the default Web Automation Agent AI agent and Web Automation agentic workflow to automate repetitive tasks. * See every click, keystroke, and scroll your AI agent makes in real time, with consent prompts before execution kicks off and timely warnings before your session expires. * Pause a running AI agent, provide corrective input, and resume. The AI agent replans based on your instructions, keeping execution on the right track. [Use the onboarding wizard to get the app overview](https://www.servicenow.com/docs/access?context=desktop-actions&family=australia&ft:locale=en-US) : Get a quick overview of the application by using the onboarding wizard that highlights recording, refining, testing, and activating desktop actions.Select Skip intro to bypass the onboarding wizard and go to the home page. Select the Don't show this again option to prevent the wizard from appearing the next time you open the app. After completing the onboarding wizard, select **Get started** to start creating desktop actions. [Filter required inputs for testing](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=australia&ft:locale=en-US) : Use filtering options to filter the inputs that are required. * Show Inputs --- Filters the screens with required input fields. * Show All --- Removes the filter and displays all screens. [Improved error and informational messages](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=australia&ft:locale=en-US) : Improved error and informational messages for better guidance and troubleshooting during testing of desktop actions. [Delete button on image canvas](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=australia&ft:locale=en-US) : Added a Delete button to the image canvas to remove a screen. [Test button for a screen in the Design tab](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=australia&ft:locale=en-US) : Test screens directly from the design tab while designing desktop actions. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AI Desktop Actions features. {#dfrn3-aidesktopactions-summary__entry__46} | Release | Release notes | |-|-| | Zurich | [Claude Sonnet 4.6 supported](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=zurich&ft:locale=en-US) : Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. [Renamed ServiceNow AI experience](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=zurich&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. | | Australia | [Claude Sonnet 4.6 supported](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US) : * Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. * Use function keys (F1--F12) and combo keys (cmd+a, alt+F4, ctrl+c) in desktop automation without manual intervention. [Browser startup and tab behavior](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=australia&ft:locale=en-US) : Browser session now opens to an empty page instead of Google's homepage. Automation actions within the same chat window now reuse the existing browser tab instead of opening a new tab for every action. A new tab opens only when a new chat session starts or you close the current tab. [Improved security for adaptive desktop actions system properties](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : Adaptive desktop actions system properties now require appropriate read and write roles. This change prevents unauthorized users from viewing or modifying the configuration settings, while automation continues to work as expected. [Renamed ServiceNow AI experience](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The system now suggests a full URL instead of a partial URL. For example, https://\.servicenow.com. Pagination is implemented for desktop actions on the AI Desktop Actions home page, which helps improve navigation and load times. [Optional Application name field](https://www.servicenow.com/docs/access?context=add-details-desktop-action-ad&family=australia&ft:locale=en-US) : The Application field in the Details tab is now optional, enabling you to save and run desktop actions without entering an application name. [Improved connectors descriptions for non-UI block desktop actions](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=australia&ft:locale=en-US) : Descriptions for Excel, Word, PDF, and System Actions connectors are enhanced to improve accuracy and selection. | [ ] ## Removed Between your current release family and Australia, some AI Desktop Actions features or functionality were removed. {#dfrn3-aidesktopactions-summary__entry__52} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AI Desktop Actions features or functionality were deprecated. {#dfrn3-aidesktopactions-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Desktop Actions. {#dfrn3-aidesktopactions-summary__entry__64} | Release | Release notes | |-|-| | Zurich | Activation information : AI Desktop Actions is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&family=zurich&ft:locale=en-US). | | Australia | Activation information : AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__70} | Release | Release notes | |-|-| | Zurich | Additional requirements : The following are required to use AI Desktop Actions: * Operating system: Microsoft Windows 11. * .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. * No extended monitors are connected. You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install ServiceNow Otto AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=zurich&ft:locale=en-US). You must enable Next Experience UI Framework before you can use the Now Assist panel. | | Australia | Additional requirements : The following are required to use defined AI Desktop Actions: * Operating system: Microsoft Windows 11. * .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. * No extended monitors are connected. To use adaptive desktop actions, Web Automation Chrome browser extension is required for web and AI Desktop Actions for macOS is required for desktop and web. You must first install the supported ServiceNow Otto version of ServiceNow to be able to use the ServiceNow Otto AI agents. For more information, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=australia&ft:locale=en-US). You must enable Next Experience UI Framework before you can use the ServiceNow Otto panel. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__76} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer. | | Australia | Browser requirements : ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Desktop Actions, such as specific requirements or compliance levels. {#dfrn3-aidesktopactions-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__88} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__94} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Preserve context across long-running sessions by summarizing older step history instead of discarding it. * Three new system properties are included to manage the compaction feature. * Adaptive desktop actions are now batched for better performance. Multiple actions execute per LLM call instead of one call per action that reduces the round-trip latency that previously limited production readiness. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Use the unified automation creation journey that spans seamlessly across Task Mining, Automation Center, and AI Agent Studio eliminating context switching and streamlining automation development. * Automatically generate desktop actions from real user task patterns captured by using Task Mining. * Automatically create an AI agent from desktop actions context from Automation Center. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Record desktop actions more accurately by using the new AI-powered recording mode when creating desktop actions. * Save time on manual setup by letting AI automatically insert anchors and generate screen context for each captured screen and add desktop action description after recording. * Switch between AI-assisted recording and manual recording by using the new Record with AI (recommended) check box that replaces the previous capture modes in the Create Desktop Action dialog. * Make desktop actions more flexible by configuring parameters for on-screen task desktop actions. * Pass dynamic values at runtime by mapping parameters in the Map parameters section in AI Agent Studio. * Control data visibility and security by using the Shared and Mark As Sensitive fields on the Desktop action parameter form. * Get a quick guidance on how to effectively use the recorder with the recorder tips modal. * Keep browser tabs open after an adaptive desktop action completes by using the sn_naa.keep_tab_open system property. The property is enabled by default. * Use the enhanced adaptive desktop actions to improve execution efficiency. [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) * The name of the application is now changed to AI Desktop Actions from Agentic Desktop. * Use the desktop action to automate dynamic steps that are determined by AI, and automating the recorded steps. * Get a quick overview of the AI Desktop Actions application by using the onboarding wizard that highlights steps related to recording, refining, testing, and activating desktop actions. * Use the Show Inputs / Show All buttons in the Test modal to filter required input fields. * Use the latest LLM version for improved performance. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Improved error and informational messages for better guidance and troubleshooting. * Added a Delete button to the image canvas to remove a screen. * Enabled screen-level testing while designing desktop actions. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use smart sizing in the Execution workspace with the Fit to window and Original resolution options. * Enable AI agents to securely access SSH parameters by setting up parameter records in the ServiceNow instance. * Test specific screens within desktop actions without running the entire flow. * Access application controls during recording with a recorder toolbar. * Configure the AI Desktop Actions installer experience for settings that are essential for seamless execution of desktop actions. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Desktop actions now run reliably on machines with different screen resolutions. * Design desktop actions of type UI block (UI actions) by capturing user interactions, adding details, and activating them in Design workspace. * Use default desktop actions of type non-UI block (non-UI actions) that include pre-built connectors to interact with various applications and system components. * Add desktop actions as tools to AI agents in AI Agent Studio. * Enable AI agents to interact with legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks. * Monitor desktop actions being executed by AI agents in Execution workspace in the Desktop-in-Desktop session. See [Agentic Desktop](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Automate multi-step desktop and web tasks that involve conditional logic, freeing your users to focus on work that needs a human touch. * Adapt to changes in application state and UI in real-time, reducing the need to maintain rigid scripts. * Detect errors during execution and recover by evaluating context and trying alternative approaches. * Let AI agents process instructions and generate execution plans autonomously or semi-autonomously, reducing manual setup for repetitive tasks. See [Agentic Desktop](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]