--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AIOps LEAP release notes for upgrades from Zurich to Australia # Combined AIOps LEAP release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP release notes for upgrades from Zurich to Australia This consolidated release note page provides ServiceNow customers with a comprehensive summary of the changes, new features, and important upgrade information for AIOps LEAP from the Zurich release up to the Australia release. It is designed to assist in preparing for upgrades by clearly outlining what to expect across versions. Show full answer Show less ## Key Features * **New AI Model Providers (Zurich):** Support was introduced for additional third-party generative AI model providers including Google Gemini and AWS Claude, complementing existing options like Now LLM Service and Azure OpenAI. No new features were added in the Australia release. * **Coral Theme (Zurich):** The Coral theme became the default for new portal, web, and mobile experiences using Next Experience or Core UI. It offers a modern, brand-neutral visual style with an optional dark mode to reduce eye strain and enhance readability. No theme changes were made in Australia. ## Changes and Removals No features or functionality were removed or deprecated between Zurich and Australia. Aside from the theme update in Zurich, there were no changes in the Australia release. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should carefully review and complete the recommended tasks before and after upgrading to Australia to ensure a smooth transition. * **Activation:** AIOps LEAP is available via ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. Activation requires requesting ServiceNow Otto for ITOM from the store, with no changes in the Australia release. ## Additional Requirements and Compatibility * **Additional Requirements (Zurich):** Installation of ServiceNow Otto for Creator is required to generate playbooks. * **Browser and Localization:** No updates or changes were noted for browser compatibility or localization in either Zurich or Australia releases. ## Accessibility and Highlight Information * **Accessibility (Zurich):** The Coral theme's dark mode supports improved accessibility by reducing eye strain. * **AI Model Usage:** Customers can leverage Google Gemini, Azure OpenAI, Anthropic LLM, and Now LLM Service within AIOps LEAP for enhanced automation capabilities. * No additional accessibility or highlight changes were reported for Australia. Consolidated page of all release notes for AIOps LEAP from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]