--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AIOps LEAP release notes for upgrades from Zurich to Australia # Combined AIOps LEAP release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information for upgrading AIOps LEAP from the Zurich to Australia release versions. It summarizes new features, changes, removals, deprecations, activation details, and other important considerations to help you prepare and execute a smooth upgrade. Show full answer Show less ## New Features * **Zurich Release:** Introduced new third-party AI model provider options for all AI applications, including Google Gemini and AWS Claude, complementing existing options like Now LLM Service and Azure OpenAI. * **Australia Release:** No new features were introduced. ## Changes * **Zurich Release:** The Coral theme became the default for new portal, web, and mobile experiences when using Next Experience or Core UI. It offers a refreshed, brand-neutral design and includes a dark theme option to improve usability and reduce eye strain. * **Australia Release:** No changes were made. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation Information * **Zurich Release:** AIOps LEAP activation requires requesting ServiceNow Otto for ITOM from the ServiceNow Store. This app is part of the ServiceNow Otto suite for IT Operations Management. Additional details and cumulative release notes are available via the ServiceNow Store. * **Australia Release:** No updates to activation procedures. ## Additional Requirements * **Zurich Release:** ServiceNow Otto for Creator must be installed to enable playbook generation within AIOps LEAP. * **Australia Release:** No additional requirements introduced. ## Accessibility and User Experience * **Zurich Release:** The Coral theme's dark mode option is designed to alleviate eye strain and enhance readability for web and mobile users. * **Australia Release:** No accessibility updates. ## Localization and Browser Requirements No updates or specific considerations were introduced for localization or browser support in either release. ## Highlights * **Zurich Release:** Expanded support for multiple large language models (LLMs), including Google Gemini, Azure OpenAI, and Anthropic, in addition to Now LLM Service, enhancing AI capabilities within AIOps LEAP. * **Australia Release:** No further highlights. ## Practical Takeaways for ServiceNow Customers * When upgrading from Zurich to Australia, expect no new features or changes beyond those introduced in Zurich. * Ensure you have the ServiceNow Otto for ITOM app installed from the ServiceNow Store to activate AIOps LEAP. * Install ServiceNow Otto for Creator if you intend to generate playbooks. * Leverage the Coral theme and its dark mode for an improved user interface experience. * Utilize the expanded AI model options enabled in Zurich to enhance your automation and AI capabilities. Consolidated page of all release notes for AIOps LEAP from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]