--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AI Skill Kit release notes for upgrades from Zurich to Australia # Combined AI Skill Kit release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Skill Kit Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with key information about the AI Skill Kit upgrades from the Zurich release family to Australia. It summarizes new features, changes, activation details, and important upgrade considerations to help you prepare and execute your upgrade smoothly. Show full answer Show less ## New Features * **Labeling Workflows:** Enables annotation of UI templates using the labeling framework to create and manage ground truth data. Published data collections can be turned into labeling projects with task assignments for labelers. * **Structured Output Support:** AI responses can be constrained to predefined JSON schemas, ensuring consistent parsing and reducing ambiguity in automation workflows. * **Multi-Table Synthetic Data Generator:** Generates related records across multiple tables in one operation with automatic foreign key integrity, eliminating the need for manual linking. * **AI Control Tower Integration:** Enhances oversight and compliance for AI deployments by adding formal approval flows for custom large language models (LLMs). * **AI Skill Kit Roles Update:** The snskillbuilder.admin role is split into more granular, task-specific roles, including a dedicated custom LLM admin role. * **Custom Model Support:** Allows customers to bring their own models, keep data within their environment, and fine-tune models to specific needs. * **Third-Party AI Model Providers:** Google Gemini and AWS Claude are now supported for generative AI skills and agents alongside existing options like Now LLM Service and Azure OpenAI. * **Skill Deployment Using UI Builder:** Skills can now be deployed through the UI Builder platform. * **Language Selection for Synthetic Data:** You can specify the language for generated synthetic data. * **AI-Assisted Ground Truth Creation:** AI can assist with creating ground truth datasets. * **CSV Data Import:** Import datasets via CSV files. * **Custom Data Generators:** Ability to create and use custom data generators for synthetic data creation. ## Changes * **Now Assist Usage Measurement:** From Australia Early Access, AI usage measurement transitions from a 365-day look-back model to a 365-day burn-down model resetting on the contract anniversary date, improving usage tracking accuracy. ## Activation and Requirements * **Activation:** AI Skill Kit is available via the ServiceNow Store. Now Assist features require activation of corresponding Now Assist plugins. * **Browser Support:** Supported browsers include Google Chrome and Microsoft Edge. Microsoft Internet Explorer is not supported. * **Localization:** Now Assist supports Dynamic Translation starting from Zurich. ## Additional Notes * No features were removed or deprecated between Zurich and Australia releases. * Australia release contains no new updates beyond those introduced in Zurich. * Patch highlights from Zurich include improvements in labeling workflows, structured output, AI Control Tower integration, custom model capabilities, and deployment options. ## Practical Considerations for ServiceNow Customers Before upgrading to Australia, review and complete the recommended pre- and post-upgrade tasks. The new features enhance your ability to manage AI models, generate high-quality synthetic data efficiently, and maintain compliance with improved oversight tools. Changes to usage measurement require attention to billing and contract management. Activation through the ServiceNow Store ensures you can access and enable these capabilities. Consolidated page of all release notes for AI Skill Kit from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Skill Kit to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiskillkit-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Labelling](https://www.servicenow.com/docs/access?context=nadk-labelling&family=zurich&ft:locale=en-US)Use labeling workflows to annotate UI templates : Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates [s](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=zurich&ft:locale=en-US)Structured output support for AI responses : Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation. [Use multi-table data generator](https://www.servicenow.com/docs/access?context=use-multi-table-data-generator&family=zurich&ft:locale=en-US)New multi-table synthetic data generation option : You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US)AI Control Tower integration with custom LLMs. : Improve oversight and compliance for AI deployments with formal approval flows for custom models. [AI Skill Kit roles](https://www.servicenow.com/docs/access?context=na-skill-kit-roles&family=zurich&ft:locale=en-US)Update to the abilities of the admin role : The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US) : When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New skill deployment option](https://www.servicenow.com/docs/access?context=configure-skill-settings&family=zurich&ft:locale=en-US) : Deploy skills using UI Builder. [Choose a language for data generation](https://www.servicenow.com/docs/access?context=na-data-kit-generate-data&family=zurich&ft:locale=en-US) : When you create synthetic data, you can select what language you want to receive the data in. [AI-assisted ground truth](https://www.servicenow.com/docs/access?context=add-ground-truth&family=zurich&ft:locale=en-US) : Use AI to assist creating ground truth for your data. [Import data with a CSV file](https://www.servicenow.com/docs/access?context=add-dataset&family=zurich&ft:locale=en-US) : Import data from a CSV file to create a dataset. [Create a custom data generator](https://www.servicenow.com/docs/access?context=create-custom-data-generator&family=zurich&ft:locale=en-US) : Create and use a custom data generator to create synthetic data. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AI Skill Kit features. {#dfrn3-aiskillkit-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some AI Skill Kit features or functionality were removed. {#dfrn3-aiskillkit-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AI Skill Kit features or functionality were deprecated. {#dfrn3-aiskillkit-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available: * Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels. {#dfrn3-aiskillkit-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use labeling workflows to annotate UI templates. * Use structured output to constrain AI responses to predefined JSON schemas. * Improve overisght and compliance with AI Control Tower integration with your custom large language model. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create a custom model to meet your specific needs and control behavior. * Customize ServiceNow skills by modifying the prompt, inputs, and providers. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Set up a security access control list to verify user authentication for AI Skill Kit. * Use Document Intelligence as a tool when you create a skill. * Use UI Builder to deploy custom skills. * Use a custom data generator to create synthetic datasets. See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]