--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined AI Skill Kit release notes for upgrades from Zurich to Australia # Combined AI Skill Kit release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Skill Kit Release Notes for Upgrades from Zurich to Australia This consolidated page provides comprehensive release notes for the AI Skill Kit, covering updates from the Zurich release through to Australia. It is designed to guide ServiceNow customers through the upgrade process by summarizing new features, changes, activation, and other relevant information specific to these releases. Show full answer Show less ## Key Features * **Labeling Workflows:** Introduced in Zurich, enabling annotation of UI templates and management of ground truth data through labeling projects. * **Structured Output Support:** Supports consistent parsing of AI responses with predefined JSON schemas, enhancing downstream automation reliability. * **Multi-table Synthetic Data Generation:** Allows generation of related records across multiple tables in a single operation with maintained foreign key integrity. * **AI Control Tower Integration:** Enhances oversight and compliance by introducing formal approval flows for custom large language models (LLMs). * **Refined AI Skill Kit Roles:** The admin role has been segmented into task-specific roles, including a custom LLM-specific admin role for better role management. * **Bring Your Own Model (BYOM):** Supports deployment and fine-tuning of customer models within their own environment for tailored AI solutions. * **Expanded Third-Party AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI skills and agents. * **Skill Deployment via UI Builder:** Offers a new method to deploy AI skills through UI Builder for streamlined integration. * **Language Selection for Synthetic Data:** Users can select the language for generated synthetic data to meet localization needs. * **AI-Assisted Ground Truth Creation:** Utilizes AI to support and accelerate the creation of ground truth datasets. * **CSV Data Import:** Facilitates dataset creation by importing data directly from CSV files. * **Custom Data Generators:** Enables creation and use of custom synthetic data generators tailored to specific data needs. ## Changes * **AI Usage Measurement Update:** Starting with Australia Early Access, usage measurement transitions from a 365-day look-back to a 365-day burn-down model, resetting at contract anniversary to better track consumption. ## Activation and Requirements * **Activation:** AI Skill Kit and Now Assist features are available via activation of relevant plugins from the ServiceNow Store. * **Browser Support:** Recommended browsers include Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. * **Localization:** Dynamic Translation support is available starting in Zurich release. ## Important Notes for Upgrade Customers should review and complete pre- and post-upgrade tasks as outlined before upgrading to Australia. Notably, there are no feature updates or changes in the Australia release itself, but the enhancements introduced since Zurich remain relevant. ## What to Expect Upgrading to Australia ensures access to comprehensive AI Skill Kit capabilities introduced since Zurich, including improved data labeling, enhanced AI model management, expanded AI provider options, and refined usage tracking. These capabilities enable better AI deployment oversight, streamlined skill creation, and flexible data generation, supporting more effective AI-driven workflows within ServiceNow. Consolidated page of all release notes for AI Skill Kit from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Skill Kit to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiskillkit-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Labelling](https://www.servicenow.com/docs/access?context=nadk-labelling&family=zurich&ft:locale=en-US)Use labeling workflows to annotate UI templates : Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates [s](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=zurich&ft:locale=en-US)Structured output support for AI responses : Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation. [Use multi-table data generator](https://www.servicenow.com/docs/access?context=use-multi-table-data-generator&family=zurich&ft:locale=en-US)New multi-table synthetic data generation option : You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US)AI Control Tower integration with custom LLMs. : Improve oversight and compliance for AI deployments with formal approval flows for custom models. [AI Skill Kit roles](https://www.servicenow.com/docs/access?context=na-skill-kit-roles&family=zurich&ft:locale=en-US)Update to the abilities of the admin role : The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US) : When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New skill deployment option](https://www.servicenow.com/docs/access?context=configure-skill-settings&family=zurich&ft:locale=en-US) : Deploy skills using UI Builder. [Choose a language for data generation](https://www.servicenow.com/docs/access?context=na-data-kit-generate-data&family=zurich&ft:locale=en-US) : When you create synthetic data, you can select what language you want to receive the data in. [AI-assisted ground truth](https://www.servicenow.com/docs/access?context=add-ground-truth&family=zurich&ft:locale=en-US) : Use AI to assist creating ground truth for your data. [Import data with a CSV file](https://www.servicenow.com/docs/access?context=add-dataset&family=zurich&ft:locale=en-US) : Import data from a CSV file to create a dataset. [Create a custom data generator](https://www.servicenow.com/docs/access?context=create-custom-data-generator&family=zurich&ft:locale=en-US) : Create and use a custom data generator to create synthetic data. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AI Skill Kit features. {#dfrn3-aiskillkit-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some AI Skill Kit features or functionality were removed. {#dfrn3-aiskillkit-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AI Skill Kit features or functionality were deprecated. {#dfrn3-aiskillkit-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available: * Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels. {#dfrn3-aiskillkit-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use labeling workflows to annotate UI templates. * Use structured output to constrain AI responses to predefined JSON schemas. * Improve overisght and compliance with AI Control Tower integration with your custom large language model. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create a custom model to meet your specific needs and control behavior. * Customize ServiceNow skills by modifying the prompt, inputs, and providers. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Set up a security access control list to verify user authentication for AI Skill Kit. * Use Document Intelligence as a tool when you create a skill. * Use UI Builder to deploy custom skills. * Use a custom data generator to create synthetic datasets. See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]