--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Asset Audit Response release notes for upgrades from Zurich to Australia # Combined Asset Audit Response release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Asset Audit Response release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in upgrading the Asset Audit Response product from the Zurich release family to the Australia release family. It summarizes key new features, changes, and important upgrade considerations to help customers prepare and understand the enhancements introduced up to Australia. Show full answer Show less ## Important Upgrade Information * The Australia release enhances security by introducing granular protections for read-only fields on the ServiceNow AI Platform®, including new backend options like "strictreadonly" and "clientscriptmodifiable" that maintain backward compatibility. * Customers should review pre- and post-upgrade tasks and refer to technical documentation (KB2718122) for configuring these new read-only security options. * The Asset Audit Response application remains available via the ServiceNow Store, requiring customers to request installation or upgrades through that channel. ## Key Features Introduced Between Zurich and Australia * **Zurich Release Highlights:** * Manage and track evidence request responses within the Asset Governance Workspace to streamline financial regulatory audits. * Fulfill evidence requests via the Asset Response Guided Experience, offering step-by-step guidance and the ability to create remediation rules and tasks. * Enable collaboration between compliance and asset managers in the Audit Workspace to manage audit engagements and evidence requests. * Use financial regulatory context, including key standards like FFIEC, to provide clarity and improve accuracy in fulfilling audit requests. * **Australia Release Enhancements:** * Automate summarization of evidence requests using generative AI, improving insights into audit engagements, regulations, and remediation activities. * Track impacted asset and configuration item records directly within remediation tasks, enabling targeted corrective actions. * View detailed citation information linked to evidence requests through the Asset Response Guided Experience, aiding compliance understanding. * Expand regulatory context support by including Digital Operational Resilience Act (DORA) requirements, helping asset managers meet compliance obligations more effectively. * ServiceNow AI Platform introduces tiered AI licensing---Foundation, Advanced, and Prime---providing varying levels of AI capabilities aligned with customer entitlements. ## Changes and Updates * The default user interface adopts the Coral theme with brand-neutral illustrations and a dark mode option for improved accessibility and user experience. * The AI conversational platform formerly called ServiceNow Otto® has been rebranded as ServiceNow Otto®, reflecting its evolution as an agentic, multimodal AI orchestration platform integrated into ServiceNow workflows. * No features or functionality were removed or deprecated between Zurich and Australia for Asset Audit Response. ## Activation and Additional Notes * Asset Audit Response is installed and upgraded via the ServiceNow Store; customers must submit requests through the store portal. * No new browser requirements or localization changes were introduced between Zurich and Australia. * The Coral theme's dark mode improves accessibility by reducing eye strain and enhancing readability on web and mobile platforms. ## Practical Implications for ServiceNow Customers * Upgrading to Australia strengthens security controls on read-only fields, helping protect sensitive audit data while maintaining necessary flexibility. * Enhanced AI-driven summarization and expanded regulatory context (including DORA) enable faster, more accurate evidence request fulfillment and audit management. * Improved tracking of remediation tasks and impacted records facilitates more effective resolution of compliance gaps. * Consistent UI improvements and AI platform licensing tiers provide a better user experience and clearer access to AI capabilities based on customer entitlements. * Customers should plan their upgrade by reviewing technical details, activating the latest version from the ServiceNow Store, and leveraging the new features to optimize their financial regulatory audit processes. Consolidated page of all release notes for Asset Audit Response from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Asset Audit Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Asset Audit Response to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-assetauditresponse-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Asset Audit Response. {#dfrn3-assetauditresponse-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Manage evidence request responses in the Asset Governance Workspace](https://www.servicenow.com/docs/access?context=asset-governance-workspace&family=zurich&ft:locale=en-US) : Track and manage responses to the evidence requests for your financial regulatory audit engagements by using the Asset Governance Workspace. You can also gain insight into critical audit data such as due dates, statuses, and remediation tasks, which can help streamline the audit engagement process. [Fulfill evidence requests through the Asset Response Guided Experience](https://www.servicenow.com/docs/access?context=fulfilling-evidence-requests-asset-audit-response&family=zurich&ft:locale=en-US) : Fulfill and respond to evidence requests for your financial regulatory audit engagements by using the Asset Response Guided Experience. It provides step-by-step guidance on generating, reviewing, and submitting the required evidence for each evidence request. You can also create remediation rules and corresponding remediation tasks to identify and resolve any gaps that are discovered through your evidence. [Manage financial regulatory audit engagements and evidence requests in the Audit Workspace](https://www.servicenow.com/docs/access?context=managing-audit-engagements-asset-audit-response&family=zurich&ft:locale=en-US) : Enable your compliance managers and asset managers to collaborate in managing the financial regulatory audit engagement process and requesting corresponding evidence from asset teams through the Audit Workspace in the ServiceNow® Audit Management application. Managers can scope, plan for, and prioritize each engagement to resolve any regulatory risks and compliance issues before they lead to audit failures. They can also use the requested evidence to formulate audit opinions and complete these engagements. [Streamline the fulfillment of evidence requests by using financial regulatory context in the Audit Workspace](https://www.servicenow.com/docs/access?context=creating-evidence-requests-asset-audit-response&family=zurich&ft:locale=en-US) : Associate your evidence requests with important financial regulatory requirements and guidelines, such as key financial standards from the Federal Financial Institutions Examination Council (FFIEC), by leveraging the Audit Workspace in the ServiceNow Audit Management application. By aligning each request with the relevant requirements and guidelines, you can help your asset managers better understand the compliance obligations that are associated with the requests. They can then use this information to fulfill each request more accurately and efficiently. | | Australia | [Automate the summarization of evidence requests](https://www.servicenow.com/docs/access?context=fulfill-evidence-requests-guided-experience&family=australia&ft:locale=en-US) : Use generative AI to summarize completed and in-progress evidence requests for your financial regulatory audits. Gain insight into the corresponding audit engagements, the associated financial regulations, and the evidence that was submitted for each request. In addition, view details about the remediation rules that were created for each request and the corresponding remediation tasks that were generated based on those rules. Use this information to help plan for and complete other in-progress evidence requests so that you can improve your operational efficiency. [Track impacted records that require remediation](https://www.servicenow.com/docs/access?context=fulfill-evidence-requests-guided-experience&family=australia&ft:locale=en-US) : Use the Impacted Records related list in your remediation tasks to track and take any necessary actions on the impacted records, including asset and configuration item (CI) records, that are associated with each task. These remediation tasks are automatically generated based on the remediation rules that you define during evidence request fulfillment. [View citations for your evidence requests](https://www.servicenow.com/docs/access?context=fulfill-evidence-requests-guided-experience&family=australia&ft:locale=en-US) : Gain insight into the citations that are associated with your evidence requests by using the Citation details fields in the Asset Response Guided Experience. Use these fields to identify the name, description, and supplemental guidance for any citation that is associated with a request. [Streamline the fulfillment of evidence requests by using financial regulatory context from the Digital Operational Resilience Act (DORA)](https://www.servicenow.com/docs/access?context=audit-workspace&family=australia&ft:locale=en-US) : Associate your evidence requests with financial regulatory requirements and guidelines from the Digital Operational Resilience Act (DORA). By aligning the relevant requests with these requirements and guidelines, you can help your asset managers better understand the compliance obligations that are associated with each request. They can then use this information to fulfill each request more accurately and efficiently. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Asset Audit Response features. {#dfrn3-assetauditresponse-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Now Assist to ServiceNow Otto® name change](https://www.servicenow.com/docs/access?context=ai-products&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | [ ] ## Removed Between your current release family and Australia, some Asset Audit Response features or functionality were removed. {#dfrn3-assetauditresponse-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Asset Audit Response features or functionality were deprecated. {#dfrn3-assetauditresponse-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Asset Audit Response. {#dfrn3-assetauditresponse-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Asset Audit Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Asset Audit Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Asset Audit Response we have noted them here. {#dfrn3-assetauditresponse-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Asset Audit Response we have noted them here. {#dfrn3-assetauditresponse-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Asset Audit Response, such as specific requirements or compliance levels. {#dfrn3-assetauditresponse-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Asset Audit Response we have noted them here. {#dfrn3-assetauditresponse-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Asset Audit Response we have noted them here. {#dfrn3-assetauditresponse-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Enable asset managers to fulfill evidence requests for your financial regulatory audits through the Asset Response Guided Experience. * Track and manage responses to evidence requests for your financial regulatory audits in the Asset Governance Workspace. * Manage financial regulatory audit engagements and create corresponding evidence requests in the Audit Workspace. * Help asset managers respond to financial regulatory audits more accurately and efficiently by accessing predefined reports and financial regulatory context. * Identify gaps in your asset data by using remediation rules and tasks. See [Asset Audit Response](https://www.servicenow.com/docs/access?context=asset-audit-response&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically generate summaries of completed and in-progress evidence requests for your financial regulatory audits. * Track and manage impacted records that are associated with your remediation tasks. * Gain insight into the citations associated with your evidence requests. See [Asset Audit Response](https://www.servicenow.com/docs/access?context=asset-audit-response&family=australia&ft:locale=en-US) for more information. | [ ]