--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Audit Management release notes for upgrades from Zurich to Australia # Combined Audit Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Audit Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the upgrade process of Audit Management from the Zurich release to Australia. It highlights new features, changes, and important upgrade tasks to help you prepare and understand how Audit Management capabilities evolve between these releases. Show full answer Show less ## New Features * **Zurich Release Enhancements:** * **Audit Period Start and End Dates:** Define specific audit periods directly on Engagement records to focus audits within those timeframes. Indicator results are filtered accordingly, enabling audits of past or future periods without impacting the overall engagement timeline. * **Unified Content Management:** Simplifies installation of pre-configured content packs via a new Content Accelerator icon in the Audit Workspace. This includes compliance packs like the Digital Operational Resilience Act (DORA), offering relevant citations and authority documents. Access is provided to Audit shared manager and Audit WS supervisor roles. * **Enhanced Evidence Request Process:** Create evidence responses in a single step, bypassing intermediate steps and including additional source and context data. New feature roles have been introduced to manage evidence capabilities effectively (e.g., evidencereader, evidencerequester, evidenceresponder, evidenceadmin). * **Integration with IT Asset Management (ITAM):** Provides Audit Management support for ITAM customers with dedicated feature roles and a lightweight Audit Management workspace. This streamlined workspace supports tracking timelines, engagements, and evidence requests, along with core capabilities like engagement and entity scoping when the Advanced Core app is installed. * **Australia Release Enhancements:** * **Audit Entry Fields on GRC Objects:** Introduces classification of GRC objects (Entity, Engagement, Control Objective, Control, Risk Statement) as third-line audit records using a new audit entry option. This feature enables role-based access control, ensuring only users with the snauditws.thirdlinemanager role can view these audit-specific records, supporting improved audit data governance. ## Changes * **Zurich Release:** The Coral theme became the default UI for portals, web, and mobile experiences with Next Experience or Core UI enabled. It offers a fresh, brand-neutral look with an optional dark theme for web and mobile. * **Australia Release:** No changes reported. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases for Audit Management. ## Activation and Additional Information * Audit Management is available through the ServiceNow Store in both Zurich and Australia releases. Customers must request installation via the ServiceNow Store. * There are no new additional requirements, browser requirements, accessibility considerations, or localization changes noted for these releases. ## Key Outcomes for ServiceNow Customers * Enhanced control over audit periods allows precise time-frame targeting during audits without disrupting overall engagement timelines. * Streamlined content management via Content Accelerator accelerates compliance readiness with pre-packaged regulatory content such as DORA. * Improved evidence handling simplifies and accelerates evidence gathering and response processes, with granular role assignments enhancing security and process clarity. * Lightweight Audit Management workspace supports ITAM customers with essential audit tracking and evidence capabilities. * Stronger audit data governance in Australia release through new audit entry classifications and role-based visibility, ensuring separation of audit-specific data from operational records. Consolidated page of all release notes for Audit Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Audit Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-auditmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Audit Management. {#dfrn3-auditmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Audit period start and end dates](https://www.servicenow.com/docs/access?context=t_CreateEngagement&family=zurich&ft:locale=en-US) : Set audit period start and end dates directly on Engagement records to focus audits on specific time-frames. The system displays only indicator results that fall within your defined audit period, keeping the audit time-frame separate from the overall engagement time-frame. This helps you audit past or future periods without affecting the broader engagement timeline. [Unified content management](https://www.servicenow.com/docs/access?context=unified-content-management_0&family=zurich&ft:locale=en-US) : Simplify the installation of pre-configured content packs with the new Unified content management icon in the Audit Workspace. Content Accelerator includes the Digital Operational Resilience Act (DORA) content pack, offering citations and authority documents for DORA compliance. Audit shared manager and Audit WS supervisor roles can access Content Accelerator. [Enhancement to evidence request](https://www.servicenow.com/docs/access?context=evidence-request&family=zurich&ft:locale=en-US) : Create evidence response directly in one step. This bypasses the step involved in creation of evidence request and collection details. Evidence response is enhanced with additional data of source and context. To leverage evidence capabilities, feature roles have been introduced: * sn_grc_advanced.evidence_reader * sn_grc_advanced.evidence_requester * sn_grc_advanced.evidence_responder * sn_grc_advanced.evidence_admin [Integration with ITAM](https://www.servicenow.com/docs/access?context=solutions-gallery&family=zurich&ft:locale=en-US) : Leverage Audit Management support as an ITAM customer through dedicated feature roles. A lightweight version of the Audit Management workspace is available, which includes the following features: * On the Audit Management home page, you can track Timeline, Engagements, Tracking, Create evidence request, and . * The lightweight Audit Management also includes the key capabilities, such as Engagement, Entity Scoping, Activities, and Evidence when Advanced Core is installed. | | Australia | [Audit entry fields on GRC objects](https://www.servicenow.com/docs/access?context=audit-entry-overview&family=australia&ft:locale=en-US) : Classify the following GRC objects as third-line audit records using the new audit entry option: * Entity * Engagement * Control objective * Control * Risk statement * Risk Control visibility with role-based access so that only users with the sn_audit_ws.third_line_manager role can view audit entry (third-line) records. The Audit entry option is selected by default when the third-line manager creates a record and is set to read-only after the record is saved. Note: An administrator must manually assign the sn_audit_ws.third_line_manager role to a user to use this feature. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Audit Management features. {#dfrn3-auditmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Audit Management features or functionality were removed. {#dfrn3-auditmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Audit Management features or functionality were deprecated. {#dfrn3-auditmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Audit Management. {#dfrn3-auditmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Audit Management, such as specific requirements or compliance levels. {#dfrn3-auditmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Set audit time frames within engagements using new audit date fields. Filter indicator results by specific periods, independent of the overall engagement time frame. * Access pre-configured content packs through the new Content Accelerator icon in the Audit Workspace. This includes the Digital Operational Resilience Act (DORA) pack with citations and authority documents. * Create evidence responses quickly with a simplified process. * Access engagements, add existing entities to an engagement, and create activities in the Lite Audit workspace, which is a simplified version of the Audit Management workspace. If the advance core store app is installed, evidences can also be associated with the engagement. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=zurich&ft:locale=en-US) for more information. | | Australia | * Improve audit data governance by introducing an audit entry framework that separates audit-specific (third-line) records from operational (second-line) records with controlled visibility. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=australia&ft:locale=en-US) for more information. | [ ]