--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Card data security release notes for upgrades from Zurich to Australia # Combined Card data security release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Card Data Security Release Notes for Upgrades from Zurich to Australia This document consolidates all Card data security release notes relevant for ServiceNow customers upgrading from the Zurich release family to the Australia release family. It provides a comprehensive view of new features, changes, removed functionalities, deprecations, activation instructions, and other important upgrade considerations specific to Card data security. Show full answer Show less ## Key Features * **Zurich Release:** Introduced tokenization of secure card data within Financial Services Operations (FSO) dispute workflows by integrating with a tokenizer service. Configuration options include selecting values to tokenize, connecting with core and third-party systems (such as Visa and Mastercard), and managing tokenizer resources. * **Australia Release:** Added capabilities to display documents securely stored in the tokenizer service vault directly in the FSO workspace without storing sensitive data in ServiceNow. Users can now display, mask, or redact Primary Account Numbers (PANs) using the Card data security container. * Updated attachment panel enables viewing of external documents from card networks, acquirers, and merchants at the transaction level of disputes. * Enhanced Mastercard and Visa integrations support document downloads within Card data security. ## Key Changes * **Theme Update:** The Coral theme became the default for new portals, web, and mobile experiences in Zurich, offering a refreshed user interface with brand-neutral illustrations and a dark mode option. * **Attachments Panel:** Australia introduced a UI builder page to display external documents from card networks and merchants directly at the transaction level when Card data security is installed. ## Removed and Deprecated Features There were no features or functionalities removed or deprecated between Zurich and Australia releases for Card data security. ## Activation Information Card data security is available via the ServiceNow Store. Customers should request installation from the Store and refer to the Store's version history release notes for cumulative updates. This applies equally to Zurich and Australia releases. ## Additional Considerations * No new additional requirements, browser requirements, accessibility, or localization updates were introduced between Zurich and Australia. * **PCI Compliance:** Card data security ensures Payment Card Industry compliance and secure handling of sensitive card data through integrated tokenization and predefined integrations with major third-party systems. ## Practical Impact for ServiceNow Customers Upgrading to Australia enhances your ability to securely manage card data by enabling document viewing from secure vaults without increasing your ServiceNow data footprint. You gain improved control over PAN visibility in the workspace and can leverage updated integrations for smoother dispute management workflows. The UI improvements and new attachment panel increase transparency and ease of access to transaction-level documents, improving operational efficiency and compliance. Consolidated page of all release notes for Card data security from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Card data security release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Card data security to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-carddatasecurity-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Card data security. {#dfrn3-carddatasecurity-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Card Data Security](https://www.servicenow.com/docs/access?context=card-data-security&family=zurich&ft:locale=en-US) : Tokenize secure card data in FSO dispute workflows by integrating with a tokenizer service through Card data security. You can configure which values to tokenize, establish connections to core systems and third-party systems like Visa and Mastercard, and manage tokenizer resource configurations. | | Australia | [View documents in the tokenizer service vault](https://www.servicenow.com/docs/access?context=card-data-security-component&family=australia&ft:locale=en-US) : Use the Card data security container to display documents in the tokenizer service vault without storing sensitive documents in your ServiceNow instance. [PAN display](https://www.servicenow.com/docs/access?context=reveal-a-pan-using-card-data-security&family=australia&ft:locale=en-US) : Display, mask, or redact PAN values in the workspace with the Card data security container. [Updated attachment panel](https://www.servicenow.com/docs/access?context=manage-attachments-in-card-data-security&family=australia&ft:locale=en-US) : View external documents from card networks, acquirers, and merchants at the transaction level of a dispute, which are stored in the tokenizer service vault. [Mastercard and Visa integration updates](https://www.servicenow.com/docs/access?context=spokes&family=australia&ft:locale=en-US) : Updated Mastercard and Visa actions and integrations to support document download in Card data security. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Card data security features. {#dfrn3-carddatasecurity-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Attachments panel](https://www.servicenow.com/docs/access?context=manage-attachments-in-card-data-security&family=australia&ft:locale=en-US) : A UI builder page has been added to display external documents from card networks, acquirers, and merchants at the transaction level when Card data security is installed. | [ ] ## Removed Between your current release family and Australia, some Card data security features or functionality were removed. {#dfrn3-carddatasecurity-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Card data security features or functionality were deprecated. {#dfrn3-carddatasecurity-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Card data security. {#dfrn3-carddatasecurity-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Card data security by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Card data security is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Card data security by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Card data security is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Card data security we have noted them here. {#dfrn3-carddatasecurity-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Card data security we have noted them here. {#dfrn3-carddatasecurity-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Card data security, such as specific requirements or compliance levels. {#dfrn3-carddatasecurity-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Card data security we have noted them here. {#dfrn3-carddatasecurity-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Card data security we have noted them here. {#dfrn3-carddatasecurity-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Ensure Payment Card Industry (PCI) compliance and the secure handling of sensitive card data with an integrated tokenization solution for Financial Services Operations disputes. * Integrate with major core systems and third-party systems, including (but not limited to) Visa, Mastercom, Mastercom Extended, Ethoca, Verifi, and Visa Stop Payment Service. Visa and Mastercom are predefined integrations. See [Card Data Security](https://www.servicenow.com/docs/access?context=card-data-security&family=zurich&ft:locale=en-US) for more information. | | Australia | * Display sensitive documents, and mask or reveal PANs in the FSO workspace with the Card data security container. * View external documents from card networks, acquirers, and merchants at the transaction level of a dispute in an updated Attachments view. See [Card Data Security](https://www.servicenow.com/docs/access?context=card-data-security&family=australia&ft:locale=en-US) for more information. | [ ]