--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Career Conversations release notes for upgrades from Zurich to Australia # Combined Career Conversations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Career Conversations Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the transition of Career Conversations from the Zurich release family to the Australia release family. It highlights new features, changes, and important upgrade-related information to help administrators and managers prepare for the upgrade. Show full answer Show less Notably, there are no updates specifically introduced in the Australia release for Career Conversations, but several enhancements and changes were delivered in the Zurich release family prior to Australia. ## New Features Introduced (Zurich Release) * **Employee Feedback Collection AI Agent:** Admins can now create reusable feedback templates using the Platform Surveys tool. Managers benefit from selecting, previewing templates, and viewing summarized snapshots of recent feedback within Manager Hub for streamlined feedback management. * **Expanded AI Model Provider Options:** Google Gemini and AWS Claude are now supported as generative AI model providers alongside Now LLM Service and Azure OpenAI, enhancing AI-driven capabilities. * **Growth Conversation Assistance:** Managers can utilize the growth conversations preparation AI agent in Now Assist to schedule and prepare employee growth discussions with data-driven talking points and career journey summaries. This requires having ServiceNow Otto for HR Service Delivery and Now Assist for Talent installed. * **Conversation Series Management:** Managers can edit existing conversation series, specify end dates for growth conversation series, and filter upcoming conversations by status for better visibility and control. ## Key Changes (Zurich Release) * **AI Agents Button:** A "Plan conversation with AI" button has been added to the Career Conversations home page to easily create growth conversations using Now Assist. * **Coral Theme:** The default theme for new portals and experiences is now Coral, offering a modern, brand-neutral look with optional dark mode for web and mobile. * **User Interface Enhancements:** An Edit series button is now available on the conversations screen, and the Conversations page defaults to showing upcoming conversations with improved filtering options based on conversation state. ## Activation and Requirements * **Activation:** Career Conversations must be installed via the ServiceNow Store by submitting a request. The Store provides additional information and cumulative release notes. * **Additional, Browser, Accessibility, and Localization Requirements:** No changes or new requirements were introduced in the transition to Australia. ## What to Expect ServiceNow customers upgrading Career Conversations from Zurich to Australia will retain the advanced AI-driven feedback and conversation management capabilities introduced in Zurich. There are no new features or removals in the Australia release, ensuring stability while benefiting from the latest Zurich enhancements such as reusable feedback templates, expanded AI provider options, and improved conversation series management. By following the pre- and post-upgrade tasks and leveraging the enhanced AI agents and user interface improvements, managers can conduct more focused and impactful career discussions, driving employee growth and engagement. Consolidated page of all release notes for Career Conversations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Career Conversations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careerconversations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Career Conversations. {#dfrn3-careerconversations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection [Edit a conversation series](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : As a manager, you can now edit a conversation series based on your requirements. [End a conversation series](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now specify a date on which a growth conversation series should end. [View upcoming conversations based on status](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now filter upcoming conversations based on the status of the conversation. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Career Conversations features. {#dfrn3-careerconversations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [AI Agents button to create a growth conversation using Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : A Plan conversation with AI button is added to the Career Conversations home page. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Edit series button](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : A new Edit series button has been added to edit conversations on the conversations screen. [Filters on the Conversations page](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Career Conversations features or functionality were removed. {#dfrn3-careerconversations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Career Conversations features or functionality were deprecated. {#dfrn3-careerconversations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Career Conversations. {#dfrn3-careerconversations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Career Conversations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels. {#dfrn3-careerconversations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Make career conversations easy to create and track using the growth conversations agentic workflow. * As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. * As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See [Career Conversations](https://www.servicenow.com/docs/access?context=egd-activities-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]