--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Career Conversations release notes for upgrades from Zurich to Australia # Combined Career Conversations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Career Conversations Release Notes for Upgrades from Zurich to Australia This consolidated release notes document summarizes the key updates, new features, changes, and activation information for the Career Conversations application as customers upgrade from the Zurich release to the Australia release. It provides a comprehensive view of enhancements introduced between these releases to help ServiceNow customers prepare and smoothly execute their upgrade process. Show full answer Show less ## New Features * **Employee Feedback Collection AI Agent:** Admins can create reusable feedback templates using the Platform Surveys tool. Managers can select and preview these templates when requesting feedback and easily access a summarized snapshot of recent feedback for reportees within Manager Hub. * **Expanded AI Model Provider Options:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI skills and AI agents, expanding AI capabilities within Career Conversations. * **Growth Conversation AI Agent:** Managers can leverage an AI agent in Now Assist to help schedule and prepare growth conversations. This agent provides summaries of an employee's activities and career journey with data-driven talking points, enhancing the quality and focus of conversations. Note that this requires both ServiceNow Otto for HRSD and Now Assist for Talent with the HR Talent AI Agent Collection. * **Conversation Series Management:** Managers can now edit existing conversation series, specify an end date for growth conversation series, and filter upcoming conversations by their status to improve conversation tracking and management. ## Changes * **AI Agents Button:** A new "Plan conversation with AI" button is added to the Career Conversations home page to facilitate AI-assisted conversation creation. * **Coral Theme:** The Coral theme is now the default for new portal, web, and mobile experiences using Next Experience or Core UI, offering a fresh, brand-neutral look with illustrations. A dark theme option is also available. * **User Interface Enhancements:** An Edit series button on the conversations screen and improved filters on the Conversations page (defaulting to upcoming conversations with status-based filtering) enhance usability. ## Removed and Deprecated Features There are no features or functionalities removed or deprecated between Zurich and Australia releases. ## Activation and Additional Information * **Activation:** Career Conversations must be installed by requesting it from the ServiceNow Store. Customers can review all apps and submit requests via the ServiceNow Store website. * **Other Requirements:** No new additional requirements, browser requirements, accessibility considerations, or localization changes were introduced in this upgrade. ## Practical Benefits for ServiceNow Customers By upgrading to the Australia release with these enhancements, ServiceNow customers can expect streamlined and AI-enhanced feedback collection, improved management and scheduling of career growth conversations, and a modernized user experience with new themes and UI improvements. The inclusion of multiple AI providers broadens the AI capabilities available, and the ability to manage conversation series more flexibly supports better talent engagement and development. Consolidated page of all release notes for Career Conversations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Career Conversations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careerconversations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Career Conversations. {#dfrn3-careerconversations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection [Edit a conversation series](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : As a manager, you can now edit a conversation series based on your requirements. [End a conversation series](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now specify a date on which a growth conversation series should end. [View upcoming conversations based on status](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now filter upcoming conversations based on the status of the conversation. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Career Conversations features. {#dfrn3-careerconversations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [AI Agents button to create a growth conversation using Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : A Plan conversation with AI button is added to the Career Conversations home page. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Edit series button](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : A new Edit series button has been added to edit conversations on the conversations screen. [Filters on the Conversations page](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Career Conversations features or functionality were removed. {#dfrn3-careerconversations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Career Conversations features or functionality were deprecated. {#dfrn3-careerconversations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Career Conversations. {#dfrn3-careerconversations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Career Conversations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels. {#dfrn3-careerconversations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Make career conversations easy to create and track using the growth conversations agentic workflow. * As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. * As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See [Career Conversations](https://www.servicenow.com/docs/access?context=egd-activities-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]