--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Care Team Mobile release notes for upgrades from Zurich to Australia # Combined Care Team Mobile release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Mobile Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Care Team Mobile from the Zurich release family to Australia. It provides a comprehensive summary of new features, changes, removals, deprecations, and activation information relevant to these releases. The document also notes when no updates occurred in certain releases to clarify the upgrade path. Show full answer Show less ## Key Features * **Create support requests:** From the Zurich release, Care Team Mobile enables users to initiate support requests for departments such as Healthcare IT, Biomed, Facilities, and Environmental Services directly via mobile devices. * **Scan assets:** Users can scan tags on medical equipment and IT assets to access asset records, including history, status, and related cases, facilitating quick issue reporting and resolution. * **Browse locations:** Care Team Mobile allows browsing of healthcare locations (e.g., patient rooms, supply closets) to view and create support requests specific to those locations, supporting workflows like sanitation and facility repairs. ## Changes, Removals, and Deprecations Between Zurich and Australia releases, no updates, removals, or deprecations were made to Care Team Mobile features. This means the capabilities introduced in Zurich remain consistent through the Australia release. ## Activation and Additional Information * **Activation:** Care Team Mobile must be requested and installed from the ServiceNow Store. Customers should consult the ServiceNow Store for app availability and submission procedures. * **Additional requirements, browser requirements, accessibility, localization, and highlight information:** No updates or changes were introduced between Zurich and Australia releases in these areas. ## Practical Implications for ServiceNow Customers Customers upgrading Care Team Mobile from Zurich to Australia can expect: * The key mobile support features introduced in Zurich remain available without change. * A smooth upgrade process with no new feature additions or removals impacting existing workflows in this upgrade. * Clear guidance on activation via the ServiceNow Store to ensure proper app installation and management. Reviewing the pre- and post-upgrade tasks as outlined will help ensure a successful transition to the Australia release. Consolidated page of all release notes for Care Team Mobile from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Mobile to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteammobile-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Mobile. {#dfrn3-careteammobile-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Create support requests](https://www.servicenow.com/docs/access?context=cto-mobile-create-requests&family=zurich&ft:locale=en-US) : Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile: * Care Team Operations for Healthcare IT * Care Team Operations for Biomed * Care Team Operations for Facilities * Care Team Operations for Environmental Services [Scan assets](https://www.servicenow.com/docs/access?context=cto-mobile-asset-scan&family=zurich&ft:locale=en-US) : Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases. [Browse locations](https://www.servicenow.com/docs/access?context=cto-mobile-browse-locations&family=zurich&ft:locale=en-US) : Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Mobile features. {#dfrn3-careteammobile-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Mobile features or functionality were removed. {#dfrn3-careteammobile-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Mobile features or functionality were deprecated. {#dfrn3-careteammobile-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Mobile. {#dfrn3-careteammobile-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels. {#dfrn3-careteammobile-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Create support requests based on installed Healthcare Operations case types directly from your mobile device. * Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases. * View requests for specific locations, such as patient rooms or supply closets. * Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs. See [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]