--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia # Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Zurich to Australia This consolidated release notes document helps ServiceNow customers preparing to upgrade Care Team Operations for Environmental Services from the Zurich release to the Australia release. It outlines new features, important upgrade information, activation details, and enhancements introduced in the Australia release, ensuring customers understand what is new and how to apply these updates effectively. Show full answer Show less ## Important Upgrade Information * The Australia release introduces enhanced security protections for read-only fields on the ServiceNow AI Platform® through a new **"readonlyoption"** field that offers granular control settings such as **"strictreadonly"** and **"clientscriptmodifiable"**. These backend changes strengthen instance security while maintaining backward compatibility and flexibility. * Customers with the **feature administrator role** can now complete tasks previously limited to the broader administrator role, improving operational efficiency. ## New Features Added * **Healthcare Environmental Services Case Enhancement:** Support for custom environmental services support requests, enabling organizations to better manage their environmental services operations. * **Pre-configured Catalog Items:** Environmental services support requests can now be created easily using predefined catalog items. * **Case and Work Order Synchronization:** Environmental services cases automatically synchronize with work orders, streamlining case management and fulfillment. * **Updated Roles and Responsibilities:** New roles such as Support Department Agent and Support Department Manager allow for more selective user access and assignment within healthcare organizations. * **ServiceNow AI Platform Licensing Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---enabling customers to access varying AI capabilities, from basic insights to autonomous AI workflows and custom AI agents. * **Now Assist in Virtual Agent:** Enables conversational creation of support requests for healthcare IT, biomed, facilities, or environmental services departments, with validation using AI agents, available through Care Team Portal and Mobile. * **Care Team Operations Case Creation AI Voice Agent:** Allows care team members to create cases conversationally over the phone, enhancing accessibility and ease of case creation (requires the Care Team Operations plugin for cases). ## Changes, Removals, and Deprecations There were no updates, removals, or deprecations to Care Team Operations for Environmental Services features between Zurich and Australia releases. ## Activation and Installation Care Team Operations for Environmental Services is available for installation via the ServiceNow Store. Customers should request the app through the store and can refer to the ServiceNow Store version history for cumulative release notes. This process remains consistent across Zurich and Australia releases. ## Additional Considerations * No changes to additional requirements, browser compatibility, accessibility, or localization were introduced between Zurich and Australia releases. * Security enhancements in Australia improve protection and compliance without affecting existing workflows. ## Practical Benefits for ServiceNow Customers * Enhanced security controls protect sensitive data in read-only fields while preserving necessary flexibility. * Expanded support for environmental services cases and synchronization with work orders improves operational visibility and efficiency. * New AI-powered conversational tools simplify support request creation, both via chat and voice, improving user experience and responsiveness. * Role updates enable more precise access control, supporting better governance and delegation within healthcare organizations. * Flexible AI licensing tiers allow organizations to adopt AI capabilities aligned with their needs and scale over time. Consolidated page of all release notes for Care Team Operations for Environmental Services from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Environmental Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Healthcare Environmental Services case](https://www.servicenow.com/docs/access?context=cto-evs-case-overview&family=zurich&ft:locale=en-US) : Expand Healthcare Environmental Services cases to support custom support requests for your organization's environmental services support department. [Create environmental services support requests](https://www.servicenow.com/docs/access?context=cto-evs-create-requests&family=zurich&ft:locale=en-US) : Request support from your organization's environmental services department with pre-configured catalog items. [Healthcare Environmental Services case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-evs-fulfill-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Operations for Environmental Services features. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were removed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were deprecated. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Automate healthcare operations by enabling environmental support request creation and fulfillment. * Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. * Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Environmental Services has received security enhancements in the Australia release. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=australia&ft:locale=en-US) for more information. | [ ]