--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia # Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Zurich to Australia This consolidated release notes document outlines the key updates and improvements for Care Team Operations for Environmental Services as customers upgrade from the Zurich release version to Australia. It provides essential guidance on new features, changes, activation, and preparatory tasks for a seamless upgrade experience. Show full answer Show less ## Key Features * **Enhanced Read-Only Field Security:** Australia introduces granular control over read-only fields within the ServiceNow AI Platform®, including new options such as "strictreadonly" and "clientscriptmodifiable" to strengthen instance security while maintaining flexibility. Refer to KB2718122 for detailed technical guidance. * **Expanded Environmental Services Case Management:** Zurich introduced capabilities to create and manage environmental services support requests and cases directly within the Care Team Portal and Care Team Mobile. Cases can automatically synchronize with work orders, facilitating streamlined fulfillment when Field Service Management is installed. * **Improved Roles and Responsibilities:** New roles such as Support Department Agent and Support Department Manager allow more selective and efficient user access control within healthcare organizations. * **AI-Driven Support Request Creation:** Australia release adds Now Assist in Virtual Agent, enabling conversational support request creation for healthcare IT, biomed, facilities, and environmental services departments via chat in the Care Team Portal and Mobile. * **AI Voice Agent for Case Creation:** The Care Team Operations Case Creation AI voice agent allows care team members to create cases conversationally over the phone. This requires the Care Team Operations plugin for the relevant case request type. * **ServiceNow AI Platform Licensing Tiers:** Australia introduces three AI licensing tiers (Foundation, Advanced, Prime), each unlocking different AI capabilities and workflows depending on your subscription level. ## Upgrade Considerations and Activation * **Pre- and Post-Upgrade Tasks:** Review and complete recommended tasks to prepare your instance for the Australia release, focusing on security enhancements and role adjustments. * **Backward Compatibility:** Security enhancements maintain backward-compatible behavior to avoid disruption. * **Activation:** Care Team Operations for Environmental Services is available exclusively via the ServiceNow Store. Installation requires a request to the store, and cumulative release notes can be reviewed in the store's version history. ## Changes, Removals, and Deprecations There are no reported changes, removals, or deprecations affecting Care Team Operations for Environmental Services between Zurich and Australia releases. ## Additional Information * **Browser, Accessibility, and Localization:** No updates or special requirements were introduced for these areas in either release. * **Security and Usability Enhancements:** Australia improves security and introduces AI-driven conversational interfaces to enhance user experience and operational efficiency. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release enables your environmental services teams to leverage advanced AI tools for case creation and support request management, improving responsiveness and operational efficiency. Enhanced security controls safeguard your data without limiting administrative flexibility. New roles simplify user management, and integration with Field Service Management streamlines work order execution. Activation via the ServiceNow Store ensures you can access and maintain the latest capabilities effectively. Consolidated page of all release notes for Care Team Operations for Environmental Services from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Environmental Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Healthcare Environmental Services case](https://www.servicenow.com/docs/access?context=cto-evs-case-overview&family=zurich&ft:locale=en-US) : Expand Healthcare Environmental Services cases to support custom support requests for your organization's environmental services support department. [Create environmental services support requests](https://www.servicenow.com/docs/access?context=cto-evs-create-requests&family=zurich&ft:locale=en-US) : Request support from your organization's environmental services department with pre-configured catalog items. [Healthcare Environmental Services case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-evs-fulfill-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Operations for Environmental Services features. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were removed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were deprecated. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Automate healthcare operations by enabling environmental support request creation and fulfillment. * Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. * Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Environmental Services has received security enhancements in the Australia release. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=australia&ft:locale=en-US) for more information. | [ ]