--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Care Team Work Management release notes for upgrades from Zurich to Australia # Combined Care Team Work Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Work Management release notes for upgrades from Zurich to Australia This consolidated guide provides essential information for ServiceNow customers upgrading Care Team Work Management from the Zurich release to the Australia release. It highlights new features introduced, activation instructions, and important considerations to prepare for a smooth upgrade process. No changes, removals, deprecations, or additional requirements were introduced between these releases. Show full answer Show less ## New Features * **Create single or multi-unit task plans:** Enables care teams to create task plans that support ad hoc or recurring tasks. Multi-unit work plans can include orchestration cases and tasks, while single-unit plans use care team cases and tasks, improving coordination across and within units. * **Unified Care Team Work Management landing page:** Provides a centralized workspace for care team agents to view and manage all care team cases and tasks, offering a streamlined and consistent work experience. * **Operational Rounding playbook:** Introduces rounding templates with required fields and clinical checklists to standardize operational activities. It supports scheduling one-time and recurring rounding tasks across units within the Healthcare Workspace, enabling task completion, evidence capture, and progress tracking. ## Activation Information Care Team Work Management is available for installation through the ServiceNow Store. Customers should request installation via the store interface. The ServiceNow Store also provides version history and cumulative release notes for all related applications. ## Additional Notes * No updates were made regarding browser requirements, accessibility, localization, or other considerations between Zurich and Australia releases. * If no updates occurred in a specific release section, this is explicitly noted to assist with upgrade planning. ## Practical Benefits for ServiceNow Customers * Improved task coordination across multiple care units and teams through enhanced task planning capabilities. * Centralized management of care team activities via a unified landing page reduces workflow complexity. * Standardized rounding operations decrease administrative overhead and support compliance through built-in checklists and scheduling. Consolidated page of all release notes for Care Team Work Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Work Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [\[Placeholder link text to key bundle-hcls.ctwm-create-care-team-work-plan\]](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-work-plan&family=australia&ft:locale=en-US) : Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams. [\[Placeholder link text to key bundle-hcls.ctwm-landing-page\]](https://www.servicenow.com/docs/access?context=ctwm-landing-page&family=australia&ft:locale=en-US) : Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents. [Operational Rounding playbook](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-case&family=australia&ft:locale=en-US) : Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Work Management features. {#dfrn3-careteamworkmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Work Management features or functionality were removed. {#dfrn3-careteamworkmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Work Management features or functionality were deprecated. {#dfrn3-careteamworkmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Work Management, such as specific requirements or compliance levels. {#dfrn3-careteamworkmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units. * Use the unified workspace landing page for managing cases and tasks. * Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook. See [Care Team Work Management](https://www.servicenow.com/docs/access?context=ctwm-landing&family=australia&ft:locale=en-US) for more information. | [ ]