--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Clone Admin Console release notes for upgrades from Zurich to Australia # Combined Clone Admin Console release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Clone Admin Console Release Notes for Upgrades from Zurich to Australia This consolidated guide details the key updates, new features, changes, deprecations, and activation information relevant to ServiceNow customers upgrading the Clone Admin Console from the Zurich release family to Australia. It is designed to help you prepare for your upgrade by providing a comprehensive view of what to expect, including pre- and post-upgrade tasks, feature enhancements, and changes in functionality. Show full answer Show less ## New Features * **Instance Overview Page:** Now shows last-cloned timestamps for each instance, enabling quick identification of stale environments to better prioritize update activities. * **Multi-Instance View:** Allows monitoring of clone activity across multiple connected instances from a single console. To use this feature, both source and target instances must be on Australia Patch 2 or later, and it must be enabled via Configuration. * **Clone FAQ Agent (via Now Assist):** Provides AI-assisted answers to clone-related questions directly within the console, leveraging curated ServiceNow clone documentation. This requires a Now Assist license and may necessitate reinstalling the console if Now Assist is installed afterward. * **Dedicated Help Page:** Replaces the static FAQ on the homepage with a consolidated Help page that includes links to clone help articles and details about the Now Assist AI skill for streamlined user support. * **Clone Request Estimated Completion:** Displays an estimated completion time with a relative time indicator (e.g., "in 2 hours") on the Clone Request page, facilitating better scheduling of clone activities. * **OAuth 2.0 Authentication for Clone Targets:** Enables authentication of clone requests to target instances using OAuth 2.0 instead of local admin credentials. Both instances must be on Australia Patch 5 or later to use this feature. ## Changes * **Updated Authentication Model:** Transitioned from username/password to JWT certificate-based authentication, enhancing security and simplifying cross-instance authentication. * **Menu Navigation Consolidation:** All clone-related functions are now accessible under the single Clone Admin Console menu item for easier navigation. * **Submitting Multiple Clone Requests:** You can now submit new clone requests even if another future clone is already scheduled, provided they are at least five days apart. This removes previous limitations on overlapping requests. * **Clone Summary:** Highlights clones scheduled within the next 30 days targeting the same instance to help prevent conflicts. * **Configuration Tab:** All clone-related settings are grouped under one Configuration tab for improved organization and discoverability. * **Clone Home Renamed:** The Clone Home menu item is renamed to Clone Activity for clearer navigation. * **Clone Profile Script Updates:** Fixed an issue where changes to the active status of clone cleanup scripts did not consistently propagate across clone profiles. This now requires both instances to be on Australia Patch 5 or later. ## Deprecations and Removals * **Legacy Clone Request Page:** The legacy cloneinstance.DO page is deprecated and will be retired; customers should use the latest version accessible via the Clone Home dashboard. * **Static FAQ Content:** Removed from the landing page and consolidated into the new Help page for improved user experience. * **Legacy Clone Requests via Lists and Forms:** No longer supported; attempts redirect to the new request page after 30 seconds. ## Activation and Additional Requirements * **Activation:** Clone Admin Console is available as a ServiceNow AI Platform feature and is active by default in Australia. For Zurich, it must be requested and installed via the ServiceNow Store. * **Now Assist License:** Required to use AI-assisted Clone FAQ capabilities. * **Instance Version Requirements:** Some features like Multi-Instance View, OAuth 2.0 authentication, and cleanup script status require both source and target instances to be on specific Australia patches (Patch 2 or Patch 5) or later. ## Key Outcomes for ServiceNow Customers * Improved visibility into clone activities and environment freshness through enhanced dashboards and multi-instance monitoring. * Stronger security with updated JWT certificate-based and OAuth 2.0 authentication methods, reducing reliance on local admin credentials. * Streamlined user experience with consolidated menus, a dedicated Help page, and AI-powered clone assistance for faster onboarding and troubleshooting. * Greater flexibility in managing clone requests, including scheduling multiple future clones without conflicts. * Clear guidance on deprecated features ensuring smooth transition to supported functionality and optimal performance. Consolidated page of all release notes for Clone Admin Console from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Clone Admin Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Clone Admin Console to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloneadminconsole-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Instance Overview Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. [Multi-Instance View](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. [Clone FAQ Agent (via Now Assist)](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Now Assist license requirement : Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. [Help Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. [Clone Request Estimated Completion](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=australia&ft:locale=en-US) : Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Clone Admin Console features. {#dfrn3-cloneadminconsole-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Updated authentication model](https://www.servicenow.com/docs/access?context=configure-target-instance&family=australia&ft:locale=en-US) : Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. [Updated clone menu navigation items](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related functions are now available under the Clone Admin Console menu navigation item. [Submit a new clone even if another clone is scheduled](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. [Clone summary](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. [Configuration tab](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. [Clone Home Renamed to Clone Activity](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Clone profile script updates : Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use cleanup script status. | [ ] ## Removed Between your current release family and Australia, some Clone Admin Console features or functionality were removed. {#dfrn3-cloneadminconsole-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Clone Admin Console features or functionality were deprecated. {#dfrn3-cloneadminconsole-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The legacy clone request page clone_instance.DO is going to be retired in the A release. * Update to the latest version for the best experience and performance improvements. To update Clone Admin Console, see [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US). | | Australia | Static FAQ Content : Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) : Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. | [ ] ## Activation information Review information on how to activate Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install the Clone Admin Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Clone Admin Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Clone Admin Console is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Clone Admin Console, such as specific requirements or compliance levels. {#dfrn3-cloneadminconsole-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Configure the update set preservation up to 12 minutes before the clone executes. * Preserve your in-progress update sets, regardless of when the scope was created in the specified time frame. See [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US) for more information. | | Australia | * Access all clone functions from the Clone Admin Console menu navigation item. * Monitor clone activity across multiple connected instances from a single console view. * Get answers to clone questions directly in the console with AI-assisted Now Assist capability. * Plan clone activities with estimated completion time indicators. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) for more information. | [ ] *[\>]: and then