--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Clone Admin Console release notes for upgrades from Zurich to Australia # Combined Clone Admin Console release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Clone Admin Console release notes for upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information about upgrading the Clone Admin Console from the Zurich release family to Australia. It highlights new features, changes, deprecations, and important upgrade tasks to ensure a smooth transition and enhanced clone management experience. Show full answer Show less ## Key Features * **Instance Overview Page:** Displays last-cloned timestamps for instances, helping identify stale environments and prioritize updates. * **Multi-Instance View:** Enables viewing clone activity across multiple connected instances from a single console. Requires both source and target instances to be on Australia Patch 2 or later. * **Clone FAQ Agent (Now Assist):** Provides AI-assisted answers to clone-related questions directly within the console, improving user learning and support. Requires a Now Assist license and may require reinstalling the console if Now Assist is installed afterward. * **Dedicated Help Page:** Replaces static FAQ content with a centralized Help page consolidating clone help articles and Now Assist AI skill information. * **Clone Request Estimated Completion:** Shows estimated completion times with relative indicators (e.g., "in 2 hours"), aiding in better planning of clone activities. * **OAuth 2.0 Authentication for Clone Targets:** Allows clone request authentication using OAuth 2.0 without local admin credentials. Needs both instances on Australia Patch 5 or newer. ## Key Changes * **Updated Authentication Model:** Switched from username/password to JWT certificate-based authentication, enhancing security and simplifying cross-instance authentication. * **Menu and Navigation Updates:** All clone-related functions are now accessible under the Clone Admin Console menu item. The "Clone Home" menu item is renamed to "Clone Activity" for clarity. * **Clone Request Flexibility:** Users can submit new clone requests even if another clone is scheduled, provided the new request is at least five days apart. * **Clone Summary Feature:** Highlights upcoming clones within 30 days targeting the same instance to help avoid conflicts. * **Consolidated Configuration Tab:** All clone settings are grouped under one Configuration tab for better organization and discoverability. * **Clone Profile Script Fix:** Resolved issues with clonecleanupscript activation status propagation across clone profiles. Requires Australia Patch 5 or later. ## Deprecations and Removals * **Legacy Clone Request Page:** The legacy cloneinstance.DO page will be retired; customers should update to the latest version for improved performance. * **Static FAQ Content:** Removed from the landing page and moved to the new Help page. * **Legacy Clone Requests via Lists and Forms:** No longer supported; attempts redirect to the new request page after 30 seconds. ## Upgrade Considerations * Review and complete pre- and post-upgrade tasks outlined for Clone Admin Console before upgrading to Australia. * Ensure source and target instances meet patch requirements to utilize features like Multi-Instance View and OAuth 2.0 authentication. * Activate Clone Admin Console via the ServiceNow AI Platform; it is active by default in Australia releases. * If Now Assist is installed after Clone Admin Console, reinstall the console to enable AI capabilities. ## Practical Benefits for ServiceNow Customers * Gain enhanced visibility into clone activities and environment freshness through improved dashboards and timestamps. * Streamline management of multiple instances from a unified console, reducing administrative overhead. * Improve security and simplify authentication processes with updated JWT and OAuth 2.0 methods. * Leverage AI-powered assistance to reduce learning curves and expedite troubleshooting directly within the console. * Plan clone operations more effectively using estimated completion times and conflict alerts. * Experience better navigation and consolidated settings for faster configuration and maintenance. Consolidated page of all release notes for Clone Admin Console from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Clone Admin Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Clone Admin Console to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloneadminconsole-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Instance Overview Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. [Multi-Instance View](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. [Clone FAQ Agent (via Now Assist)](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Now Assist license requirement : Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. [Help Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. [Clone Request Estimated Completion](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=australia&ft:locale=en-US) : Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Clone Admin Console features. {#dfrn3-cloneadminconsole-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Updated authentication model](https://www.servicenow.com/docs/access?context=configure-target-instance&family=australia&ft:locale=en-US) : Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. [Updated clone menu navigation items](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related functions are now available under the Clone Admin Console menu navigation item. [Submit a new clone even if another clone is scheduled](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. [Clone summary](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. [Configuration tab](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. [Clone Home Renamed to Clone Activity](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Clone profile script updates : Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use cleanup script status. | [ ] ## Removed Between your current release family and Australia, some Clone Admin Console features or functionality were removed. {#dfrn3-cloneadminconsole-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Clone Admin Console features or functionality were deprecated. {#dfrn3-cloneadminconsole-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The legacy clone request page clone_instance.DO is going to be retired in the A release. * Update to the latest version for the best experience and performance improvements. To update Clone Admin Console, see [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US). | | Australia | Static FAQ Content : Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) : Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. | [ ] ## Activation information Review information on how to activate Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install the Clone Admin Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Clone Admin Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Clone Admin Console is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Clone Admin Console, such as specific requirements or compliance levels. {#dfrn3-cloneadminconsole-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Configure the update set preservation up to 12 minutes before the clone executes. * Preserve your in-progress update sets, regardless of when the scope was created in the specified time frame. See [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US) for more information. | | Australia | * Access all clone functions from the Clone Admin Console menu navigation item. * Monitor clone activity across multiple connected instances from a single console view. * Get answers to clone questions directly in the console with AI-assisted Now Assist capability. * Plan clone activities with estimated completion time indicators. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) for more information. | [ ] *[\>]: and then