--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Cloud Cost Management release notes for upgrades from Zurich to Australia # Combined Cloud Cost Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Cost Management Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for and executing upgrades of Cloud Cost Management from the Zurich release to the Australia release. It summarizes key new features, changes, deprecations, and important upgrade considerations, enabling customers to manage cloud costs more effectively across multiple cloud providers. Show full answer Show less ## Key Features * **Total Cost of Ownership (TCO) and Unit Economics:** Enhanced spend analysis by combining cloud and non-cloud costs (hardware, licensing, labor). Customers can upload business data to track revenue, units, and margins alongside cloud costs using the Unit Economics and Business Insights views. * **Cloud Spend Attribution via Tag Category Source Selection:** Automate business context derivation by aligning cloud spend attribution with enterprise architecture using existing CMDB relationships, eliminating manual tagging and ensuring consistent taxonomy. * **Saved and Shared Report Views:** Streamline spend analysis by saving, sharing, and reusing Spend Analytics filters, time ranges, and groupings. Users can set default views and mark favorites to improve efficiency. * **Reorganized Cloud Cost Management Workspace:** Improved navigation with direct drill-downs from home page widgets into detailed spend analytics. The Insights User role gains read-only access to Optimization and Budget pages for reviewing recommendations and budget data. * **Microsoft Azure Billing Enhancements:** Support for the FOCUS billing standard and seamless processing across multiple Azure billing models (Enterprise Agreement, Microsoft Customer Agreement, Microsoft Partner Agreement). Enhanced support for Azure MPA model under MSP operations and faster cost data retrieval via the Azure Export method. * **Multi-Currency Support:** View cloud cost data in preferred local currencies across AWS, Azure, and GCP for clear, flexible reporting. * **AI-Powered Cloud Spend Summarization (Australia Release):** Generate AI-driven summaries of cloud spend trends, top cost drivers, budget alignment, and actionable recommendations to optimize costs effectively. ## Key Changes * **Optimization View:** Recommendations have moved from the Operations view to a new Optimization view in the Cloud Cost Management Workspace, highlighting savings opportunities in unused resources, rightsizing, business hours, and commitments. * **Instance Operator Role:** Introduced a granular role with limited privileges for routine operational tasks to reduce security risks without full admin access. * **Coral Theme:** New default theme for portals and mobile/web experiences with an optional dark mode to improve user experience and accessibility. * **Azure Billing Download Job Enhancements:** Default use of the Exports option with new fields added for billing account and cost export names, improving Azure billing data management. * **Multi-Currency and Currency Preference Operations:** Added to the Operations view to configure display currency preferences for cost and usage data. ## Deprecations and Removals * The legacy Azure billing download mechanism is planned for deprecation, with the Export method remaining the default. * No Cloud Cost Management features or functionality were removed in the Australia release. ## Upgrade and Activation Cloud Cost Management platform support begins with the Xanadu release. Customers upgrading to Zurich or Australia should follow the respective upgrade procedures outlined in the ServiceNow documentation. Activation requires requesting Cloud Cost Management from the ServiceNow Store. ## Additional Information * **Accessibility:** The new Coral theme includes a dark mode option for web and mobile to reduce eye strain and improve readability. * **Localization and Browser Requirements:** No changes or updates noted for these aspects in the recent releases. ## Practical Benefits for ServiceNow Customers * Gain comprehensive and unified visibility into cloud and non-cloud costs, supporting better financial management and budgeting. * Automate cloud spend attribution aligned with enterprise architecture, reducing manual effort and improving reporting accuracy. * Leverage AI-generated insights to identify cost-saving opportunities and optimize cloud spend proactively. * Benefit from improved workspace navigation and role-based access to key cost management functions. * Manage multiple cloud providers' costs in preferred currencies for consistent and clear financial reporting. Consolidated page of all release notes for Cloud Cost Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Cost Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Cost Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudcostmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Zurich, see [Upgrade Cloud Insights](https://www.servicenow.com/docs/access?context=upgrade-cloud-insights-to-version-3-0&family=zurich&ft:locale=en-US). | | Australia | Upgrade information : The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Australia, see [Upgrade Cloud Cost Management](https://www.servicenow.com/docs/access?context=upgrade-cloud-insights-to-version-3-0&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Manage cloud spend attribution with the tag category source selection capability](https://www.servicenow.com/docs/access?context=tag-category-source&family=zurich&ft:locale=en-US) : Align cloud spend attribution with your organization's enterprise architecture (EA) by selecting a tag category source. Instead of manually tagging resources in each cloud provider, derive business context automatically from existing CMDB relationships. This feature eliminates duplicate tagging effort and ensures that cost reports reflect the same taxonomy already maintained in your ServiceNow instance. [Streamline spend analysis with saved, shared, and reusable report views](https://www.servicenow.com/docs/access?context=spend-anaytics&family=zurich&ft:locale=en-US) : Eliminate repetitive setup using Spend analytics filters, time ranges, groupings, and cost types and apply your saved views instantly without manual reconfiguration. Set a default view to load your preferred configuration automatically every time you open the Spend Analytics page. Mark frequently used views as favorites or set a default view to streamline your daily workflow. [Experience reorganized Cloud Cost Management Workspace with intuitive navigation and broader visibility](https://www.servicenow.com/docs/access?context=ci-workspace&family=zurich&ft:locale=en-US) : Navigate cloud cost data more efficiently with a reorganized structure within the Cloud Cost Management Workspace. Drill down from any home page widget directly into detailed spend analytics. This enhancement provides the Insights User (insights_user) role read-only access to Optimization and Budget pages so they can review recommendations, unused resources, rightsizing suggestions, and budget data. [Gain insights from your billing data with the FOCUS standard for Microsoft Azure billing](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Enhance your ability to manage cloud costs using the FOCUS billing standard that enables better insights. This feature helps you make more informed decisions. Additionally, you experience seamless processing of billing data across multiple Azure billing models such as: * Enterprise Agreement (EA) * Microsoft Customer Agreement (MCA) * Microsoft Partner Agreement (MPA) [View cloud cost data in your preferred currency for multiple cloud service providers](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=zurich&ft:locale=en-US) : View your cloud cost data in your preferred local currency for better clarity and reporting flexibility. This capability enables you to view cost and usage details from multiple cloud service providers, including AWS, Azure, and GCP, in your selected currency. [Get support for your Azure MPA model when operating under an MSP](https://www.servicenow.com/docs/access?context=azure-pricesht-sched-dwnld-cloudin&family=zurich&ft:locale=en-US) : Gain full visibility into your cloud costs and actionable insights for your Azure cloud spend when operating under an MSP. Additionally, the feature provides a centralized view to monitor cloud spend and manage budgets. [Achieve better efficiency with faster retrieval of cost and usage data with the Azure Export method](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Manage cost and usage datasets in Azure billing downloads efficiently by using the Azure Export method. With this feature, you can retrieve larger cost datasets faster. [Manage MCA contracts with the enhanced support for Microsoft Azure MCA](https://www.servicenow.com/docs/access?context=create-ms-azure-service-principal&family=zurich&ft:locale=en-US) : Gain access to the spend reporting and recommendations for Azure based MCA contracts. This feature helps you to visualize cost and usage data from Azure MCA accounts and optimize your cloud spend with recommendations for potential savings. | | Australia | [Make smarter cloud cost decisions with AI-powered summarization of cloud spend](https://www.servicenow.com/docs/access?context=spend-summary-otto-ccm&family=australia&ft:locale=en-US) : Get an AI-generated summary of your cloud spend trends, top cost drivers, and budget alignment with your selected filters and groupings. The Summarize button enables you to view month-over-month changes, commitments coverage, and the top five recommendations to reduce costs. Use these insights to make more informed decisions about your cloud spend. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=australia&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=australia&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Manage cloud spend attribution with the tag category source selection capability](https://www.servicenow.com/docs/access?context=tag-category-source&family=australia&ft:locale=en-US) : Align cloud spend attribution with your organization's enterprise architecture (EA) by selecting a tag category source. Instead of manually tagging resources in each cloud provider, derive business context automatically from existing CMDB relationships. This feature eliminates duplicate tagging effort and ensures that cost reports reflect the same taxonomy already maintained in your ServiceNow instance. [Streamline spend analysis with saved, shared, and reusable report views](https://www.servicenow.com/docs/access?context=spend-anaytics&family=australia&ft:locale=en-US) : Eliminate repetitive setup using Spend analytics filters, time ranges, groupings, and cost types and apply your saved views instantly without manual reconfiguration. Set a default view to load your preferred configuration automatically every time you open the Spend Analytics page. Mark frequently used views as favorites or set a default view to streamline your daily workflow. [Experience reorganized Cloud Cost Management Workspace with intuitive navigation and broader visibility](https://www.servicenow.com/docs/access?context=ci-workspace&family=australia&ft:locale=en-US) : Navigate cloud cost data more efficiently with a reorganized structure within the Cloud Cost Management Workspace. Drill down from any home page widget directly into detailed spend analytics. This enhancement provides the Insights User (insights_user) role read-only access to Optimization and Budget pages so they can review recommendations, unused resources, rightsizing suggestions, and budget data. [Gain insights from your billing data with the FOCUS standard for Microsoft Azure billing](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=australia&ft:locale=en-US) : Enhance your ability to manage cloud costs using the FOCUS billing standard that enables better insights. This feature helps you make more informed decisions. Additionally, you experience seamless processing of billing data across multiple Azure billing models such as: * Enterprise Agreement (EA) * Microsoft Customer Agreement (MCA) * Microsoft Partner Agreement (MPA) [View cloud cost data in your preferred currency for multiple cloud service providers](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : View your cloud cost data in your preferred local currency for better clarity and reporting flexibility. This capability enables you to view cost and usage details from multiple cloud service providers, including AWS, Azure, and GCP, in your selected currency. [Get support for your Azure MPA model when operating under an MSP](https://www.servicenow.com/docs/access?context=azure-pricesht-sched-dwnld-cloudin&family=australia&ft:locale=en-US) : Gain full visibility into your cloud costs and actionable insights for your Azure cloud spend when operating under an MSP. Additionally, the feature provides a centralized view to monitor cloud spend and manage budgets. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Cloud Cost Management features. {#dfrn3-cloudcostmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Optimization view on the Cloud Cost Management Workspace](https://www.servicenow.com/docs/access?context=optimization-view-ccm-ws&family=zurich&ft:locale=en-US) : The Recommendations have been moved from the Operations view to the newly added Optimization view in the Cloud Cost Management Workspace. The Optimization view shows savings opportunities and recommendations for you across Unused resources, Rightsizing, Business hours, and Commitments. [Granular instance operator role](https://www.servicenow.com/docs/access?context=cloud-insights-roles&family=zurich&ft:locale=en-US) : Use the instance operator role to perform routine operational tasks without requiring the full admin role for basic operations. By using limited privileges in the instance operator role, you can help reduce security risks across your organization. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Use Exports option on the Azure Billing Download Job form](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : The Use Exports option is selected by default. This option is used for the Azure Export method. [New fields on the Azure Billing Download Job form when the Use Exports option is selected](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Three new fields, Billing Account Id Type, Actual Cost Export Name, and Amortized Cost Export Name, have been added to the Azure Billing Download Job form. These fields appear when the Use Exports option is selected. | | Australia | [Optimization view on the Cloud Cost Management Workspace](https://www.servicenow.com/docs/access?context=optimization-view-ccm-ws&family=australia&ft:locale=en-US) : The Recommendations have been moved from the Operations view to the newly added Optimization view in the Cloud Cost Management Workspace. The Optimization view shows savings opportunities and recommendations for you across Unused resources, Rightsizing, Business hours, and Commitments. [Multi-currency setup on the Operations view](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : The Multi-currency setup operation is available on the Cloud Cost Management Workspace Operations view to enable setting up display currency options for cloud cost and usage data. [Currency preference option on the Operations view](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : The Currency preference operation is available on the Cloud Cost Management Workspace Operations view to enable selecting preferred currency options for cloud cost and usage data. [Granular instance operator role](https://www.servicenow.com/docs/access?context=cloud-insights-roles&family=australia&ft:locale=en-US) : Use the instance operator role to perform routine operational tasks without requiring the full admin role for basic operations. By using limited privileges in the instance operator role, you can help reduce security risks across your organization. | [ ] ## Removed Between your current release family and Australia, some Cloud Cost Management features or functionality were removed. {#dfrn3-cloudcostmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Cloud Cost Management features or functionality were deprecated. {#dfrn3-cloudcostmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | The current mechanism for the Azure billing download is planned for deprecation. With this deprecation, the Export option remains the default method for the Azure billing download. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Cost Management, such as specific requirements or compliance levels. {#dfrn3-cloudcostmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Retrieve cost and usage data faster from the Azure billing download by using the Azure Export method. * Leverage Azure Microsoft Customer Agreement (MCA) to optimize spend reporting and recommendations for potential savings. See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Gain visibility by discovering cloud resources from all service providers across your environment. * Achieve resource optimization with analysis of cloud costs by cost center, business service, and custom entity. * Optimize cloud costs using recommendations to reduce unnecessary spending. See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]