--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Cloud Cost Management release notes for upgrades from Zurich to Australia # Combined Cloud Cost Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Cost Management release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Cloud Cost Management from the Zurich release to the Australia release. It combines cross-family updates and highlights key new features, changes, deprecations, and important upgrade tasks. Both Zurich and Australia releases support the Cloud Cost Management platform starting from the Xanadu release, with specific upgrade instructions available for each. Show full answer Show less ## New Features * **Total Cost of Ownership (TCO) and Unit Economics:** Enhance your cost visibility by integrating cloud and non-cloud costs such as hardware, licensing, and labor. Upload business data to track revenue, units, and margins alongside cloud costs using the Unit Economics view, and analyze spending trends by multiple business dimensions with the Business Insights view. * **Cloud Spend Attribution via Tag Category Source:** Align cost attribution with your enterprise architecture by deriving business context automatically from existing CMDB relationships, eliminating manual tagging and ensuring consistent taxonomy across your ServiceNow instance. * **Saved and Shared Report Views in Spend Analytics:** Streamline spend analysis by saving, sharing, and reusing report filters, time ranges, groupings, and cost types. Set default and favorite views to optimize your workflow and reduce repetitive setup. * **Reorganized Cloud Cost Management Workspace:** Navigate cloud cost data more intuitively with a reorganized workspace, enabling drill-down from home page widgets into detailed analytics. The Insights User role now has read-only access to Optimization and Budget pages for reviewing recommendations and budget data. * **Enhanced Azure Billing Support with FOCUS Standard:** Improved management of Microsoft Azure billing data across multiple models (Enterprise Agreement, Microsoft Customer Agreement, Microsoft Partner Agreement) for better insights and decision-making. * **Multi-Cloud Currency Preference:** View cloud cost data from AWS, Azure, and GCP in your preferred local currency for clearer reporting and analysis. * **Support for Azure MPA Model under MSP:** Gain full visibility and centralized monitoring of Azure cloud spend when operating under a Managed Service Provider (MSP) model. * **Faster Azure Data Retrieval:** Use the Azure Export method to efficiently retrieve larger cost and usage datasets. * **Microsoft Azure MCA Contract Support:** Access spend reporting and optimization recommendations specific to Azure Microsoft Customer Agreement contracts. ## Changes * **Optimization View:** Recommendations have been moved from the Operations view to a new Optimization view, focusing on savings opportunities such as unused resources, rightsizing, business hours, and commitments. * **Instance Operator Role:** Introduced a granular instance operator role to perform routine operational tasks with limited privileges, enhancing security by reducing the need for full admin rights. * **Coral Theme:** The new default theme for portals and web/mobile experiences includes brand-neutral illustrations and offers a dark theme option to improve user experience and accessibility. * **Azure Billing Download Job Form Enhancements:** When using the Azure Export method, new fields such as Billing Account Id Type and Export Names have been added to support configuration. * **Multi-currency and Currency Preference Setup:** Australia release adds operations in the workspace to configure and select preferred currency options for cloud cost and usage data. ## Deprecations * **Azure Billing Download Mechanism:** The existing mechanism for Azure billing downloads is planned for deprecation, with the Export option remaining as the default method for these downloads. ## Activation and Requirements Cloud Cost Management must be installed by requesting it from the ServiceNow Store. No additional requirements or changes to browser compatibility were introduced in these releases. ## Accessibility and Localization The new Coral theme supports a dark mode option to enhance readability and reduce eye strain. No localization updates were noted for these releases. ## Key Benefits for ServiceNow Customers * Achieve comprehensive visibility into cloud and non-cloud costs to optimize total spend effectively. * Reduce manual tagging efforts and ensure cost data aligns with your enterprise architecture. * Save time and improve accuracy with reusable report views and streamlined workspace navigation. * Gain enhanced insights and faster data processing for Azure billing models, including MSP scenarios. * Improve security and operational efficiency with a granular instance operator role. * Customize cost data presentation with multi-currency support aligned to your business needs. Consolidated page of all release notes for Cloud Cost Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Cost Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Cost Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudcostmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Zurich, see [Upgrade Cloud Insights](https://www.servicenow.com/docs/access?context=upgrade-cloud-insights-to-version-3-0&family=zurich&ft:locale=en-US). | | Australia | Upgrade information : The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Australia, see [Upgrade Cloud Cost Management](https://www.servicenow.com/docs/access?context=upgrade-cloud-insights-to-version-3-0&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Manage cloud spend attribution with the tag category source selection capability](https://www.servicenow.com/docs/access?context=tag-category-source&family=zurich&ft:locale=en-US) : Align cloud spend attribution with your organization's enterprise architecture (EA) by selecting a tag category source. Instead of manually tagging resources in each cloud provider, derive business context automatically from existing CMDB relationships. This feature eliminates duplicate tagging effort and ensures that cost reports reflect the same taxonomy already maintained in your ServiceNow instance. [Streamline spend analysis with saved, shared, and reusable report views](https://www.servicenow.com/docs/access?context=spend-anaytics&family=zurich&ft:locale=en-US) : Eliminate repetitive setup using Spend analytics filters, time ranges, groupings, and cost types and apply your saved views instantly without manual reconfiguration. Set a default view to load your preferred configuration automatically every time you open the Spend Analytics page. Mark frequently used views as favorites or set a default view to streamline your daily workflow. [Experience reorganized Cloud Cost Management Workspace with intuitive navigation and broader visibility](https://www.servicenow.com/docs/access?context=ci-workspace&family=zurich&ft:locale=en-US) : Navigate cloud cost data more efficiently with a reorganized structure within the Cloud Cost Management Workspace. Drill down from any home page widget directly into detailed spend analytics. This enhancement provides the Insights User (insights_user) role read-only access to Optimization and Budget pages so they can review recommendations, unused resources, rightsizing suggestions, and budget data. [Gain insights from your billing data with the FOCUS standard for Microsoft Azure billing](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Enhance your ability to manage cloud costs using the FOCUS billing standard that enables better insights. This feature helps you make more informed decisions. Additionally, you experience seamless processing of billing data across multiple Azure billing models such as: * Enterprise Agreement (EA) * Microsoft Customer Agreement (MCA) * Microsoft Partner Agreement (MPA) [View cloud cost data in your preferred currency for multiple cloud service providers](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=zurich&ft:locale=en-US) : View your cloud cost data in your preferred local currency for better clarity and reporting flexibility. This capability enables you to view cost and usage details from multiple cloud service providers, including AWS, Azure, and GCP, in your selected currency. [Get support for your Azure MPA model when operating under an MSP](https://www.servicenow.com/docs/access?context=azure-pricesht-sched-dwnld-cloudin&family=zurich&ft:locale=en-US) : Gain full visibility into your cloud costs and actionable insights for your Azure cloud spend when operating under an MSP. Additionally, the feature provides a centralized view to monitor cloud spend and manage budgets. [Achieve better efficiency with faster retrieval of cost and usage data with the Azure Export method](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Manage cost and usage datasets in Azure billing downloads efficiently by using the Azure Export method. With this feature, you can retrieve larger cost datasets faster. [Manage MCA contracts with the enhanced support for Microsoft Azure MCA](https://www.servicenow.com/docs/access?context=create-ms-azure-service-principal&family=zurich&ft:locale=en-US) : Gain access to the spend reporting and recommendations for Azure based MCA contracts. This feature helps you to visualize cost and usage data from Azure MCA accounts and optimize your cloud spend with recommendations for potential savings. | | Australia | [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=australia&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=australia&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Manage cloud spend attribution with the tag category source selection capability](https://www.servicenow.com/docs/access?context=tag-category-source&family=australia&ft:locale=en-US) : Align cloud spend attribution with your organization's enterprise architecture (EA) by selecting a tag category source. Instead of manually tagging resources in each cloud provider, derive business context automatically from existing CMDB relationships. This feature eliminates duplicate tagging effort and ensures that cost reports reflect the same taxonomy already maintained in your ServiceNow instance. [Streamline spend analysis with saved, shared, and reusable report views](https://www.servicenow.com/docs/access?context=spend-anaytics&family=australia&ft:locale=en-US) : Eliminate repetitive setup using Spend analytics filters, time ranges, groupings, and cost types and apply your saved views instantly without manual reconfiguration. Set a default view to load your preferred configuration automatically every time you open the Spend Analytics page. Mark frequently used views as favorites or set a default view to streamline your daily workflow. [Experience reorganized Cloud Cost Management Workspace with intuitive navigation and broader visibility](https://www.servicenow.com/docs/access?context=ci-workspace&family=australia&ft:locale=en-US) : Navigate cloud cost data more efficiently with a reorganized structure within the Cloud Cost Management Workspace. Drill down from any home page widget directly into detailed spend analytics. This enhancement provides the Insights User (insights_user) role read-only access to Optimization and Budget pages so they can review recommendations, unused resources, rightsizing suggestions, and budget data. [Gain insights from your billing data with the FOCUS standard for Microsoft Azure billing](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=australia&ft:locale=en-US) : Enhance your ability to manage cloud costs using the FOCUS billing standard that enables better insights. This feature helps you make more informed decisions. Additionally, you experience seamless processing of billing data across multiple Azure billing models such as: * Enterprise Agreement (EA) * Microsoft Customer Agreement (MCA) * Microsoft Partner Agreement (MPA) [View cloud cost data in your preferred currency for multiple cloud service providers](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : View your cloud cost data in your preferred local currency for better clarity and reporting flexibility. This capability enables you to view cost and usage details from multiple cloud service providers, including AWS, Azure, and GCP, in your selected currency. [Get support for your Azure MPA model when operating under an MSP](https://www.servicenow.com/docs/access?context=azure-pricesht-sched-dwnld-cloudin&family=australia&ft:locale=en-US) : Gain full visibility into your cloud costs and actionable insights for your Azure cloud spend when operating under an MSP. Additionally, the feature provides a centralized view to monitor cloud spend and manage budgets. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Cloud Cost Management features. {#dfrn3-cloudcostmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Optimization view on the Cloud Cost Management Workspace](https://www.servicenow.com/docs/access?context=optimization-view-ccm-ws&family=zurich&ft:locale=en-US) : The Recommendations have been moved from the Operations view to the newly added Optimization view in the Cloud Cost Management Workspace. The Optimization view shows savings opportunities and recommendations for you across Unused resources, Rightsizing, Business hours, and Commitments. [Granular instance operator role](https://www.servicenow.com/docs/access?context=cloud-insights-roles&family=zurich&ft:locale=en-US) : Use the instance operator role to perform routine operational tasks without requiring the full admin role for basic operations. By using limited privileges in the instance operator role, you can help reduce security risks across your organization. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Use Exports option on the Azure Billing Download Job form](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : The Use Exports option is selected by default. This option is used for the Azure Export method. [New fields on the Azure Billing Download Job form when the Use Exports option is selected](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Three new fields, Billing Account Id Type, Actual Cost Export Name, and Amortized Cost Export Name, have been added to the Azure Billing Download Job form. These fields appear when the Use Exports option is selected. | | Australia | [Optimization view on the Cloud Cost Management Workspace](https://www.servicenow.com/docs/access?context=optimization-view-ccm-ws&family=australia&ft:locale=en-US) : The Recommendations have been moved from the Operations view to the newly added Optimization view in the Cloud Cost Management Workspace. The Optimization view shows savings opportunities and recommendations for you across Unused resources, Rightsizing, Business hours, and Commitments. [Multi-currency setup on the Operations view](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : The Multi-currency setup operation is available on the Cloud Cost Management Workspace Operations view to enable setting up display currency options for cloud cost and usage data. [Currency preference option on the Operations view](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=australia&ft:locale=en-US) : The Currency preference operation is available on the Cloud Cost Management Workspace Operations view to enable selecting preferred currency options for cloud cost and usage data. [Granular instance operator role](https://www.servicenow.com/docs/access?context=cloud-insights-roles&family=australia&ft:locale=en-US) : Use the instance operator role to perform routine operational tasks without requiring the full admin role for basic operations. By using limited privileges in the instance operator role, you can help reduce security risks across your organization. | [ ] ## Removed Between your current release family and Australia, some Cloud Cost Management features or functionality were removed. {#dfrn3-cloudcostmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Cloud Cost Management features or functionality were deprecated. {#dfrn3-cloudcostmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | The current mechanism for the Azure billing download is planned for deprecation. With this deprecation, the Export option remains the default method for the Azure billing download. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Cost Management, such as specific requirements or compliance levels. {#dfrn3-cloudcostmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Retrieve cost and usage data faster from the Azure billing download by using the Azure Export method. * Leverage Azure Microsoft Customer Agreement (MCA) to optimize spend reporting and recommendations for potential savings. See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Gain visibility by discovering cloud resources from all service providers across your environment. * Achieve resource optimization with analysis of cloud costs by cost center, business service, and custom entity. * Optimize cloud costs using recommendations to reduce unnecessary spending. See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]