--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Common Core release notes for upgrades from Zurich to Australia # Combined Common Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Core Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Common Core updates, features, and changes spanning releases from Zurich through to Australia. It serves as a preparation guide for upgrading Common Core, highlighting new capabilities, important changes, and administrative considerations to ensure a smooth transition and optimal use of the platform's GRC (Governance, Risk, and Compliance) functionalities. Show full answer Show less ## Key Features Introduced * **Report a GRC Issue AI Agent:** Available in the Employee Center, this AI-driven conversational agent helps employees report GRC issues efficiently by guiding them through prompts, structuring inputs, and recommending relevant controls, entities, and policies to enrich issue submissions. * **Entity-Based Record Access Enhancements:** Users and groups referenced in record fields maintain seamless access under entity-based access (EBA) restrictions, reducing administrative overhead and facilitating easier adoption of EBA rules at record or table level. * **Functional Domain Bulk Update:** Enables bulk application or removal of domain-specific tags across records, enhancing workspace management and filtering, such as focusing privacy workspaces on tagged items. * **Entity Record Page Improvements:** Conversion of Entity type and Risks related lists to modern UIB pages, reorganizing risks into dedicated tabs (Directly Related, Suggested, All), improving navigation and clarity. * **My Tasks Configuration:** Administrators can now activate or deactivate configurations appearing on the My Tasks page and control visibility via an Active/Inactive flag, simplifying task management. * **Automatic Entity Name Sync:** Entity names in GRC automatically update to match associated CI (Configuration Item) names, ensuring data consistency without custom automation. * **Model Context Protocol (MCP) Client:** Integrates tools hosted externally into AI agents, allowing authentication with MCP Servers and expanding AI agent capabilities. * **AI Agent Studio Enhancements:** Creation of AI agents now includes multiple agent types (Chat, External), and ACLs (Access Control Lists) can be configured to control discovery and triggering of AI agents and workflows, including setting user behavior modes and access scope (authenticated or public). * **Entity-Based Record Access Update Utility:** Introduces a guided, four-step process for defining entity scopes, scoping record types, applying conditions, and reviewing records before executing updates; includes a Preview state to assess impact and execution logs for transparency. * **Automatic Access Rule Application:** Entity-based record access rules ensure new or modified records are automatically secured under EBA configurations. * **Deactivation Capability:** Administrators can deactivate EBA configurations, with the system automatically assessing and adjusting access restrictions accordingly. ## Key Changes * **Renaming and UI Updates:** The "Downstream Risks" related list was renamed to "Risks" and moved to a dedicated page with tabbed organization for improved usability. * **Coral Theme Default:** The Vendor Management Workspace, portal, and mobile interfaces now use the Coral theme by default, offering a fresh, brand-neutral look with an optional dark theme to enhance user experience and accessibility. * **Record Access Update Utility Preview:** Addition of a Preview state to assess the number of impacted records before applying access changes, providing an additional validation step to minimize unintended effects. ## Activation and Additional Information * **Activation:** Integrated Risk Management (IRM) and ServiceNow Otto for IRM are available through the ServiceNow Store and must be requested there for installation. * **Accessibility:** The new Coral theme includes a dark mode to improve readability and reduce eye strain. * **No Deprecated or Removed Features:** No features were deprecated or removed in the upgrades from Zurich to Australia. * **No Browser or Localization Changes:** There are no new browser requirements or localization considerations introduced. ## Practical Implications for ServiceNow Customers * Enable employees to report GRC issues efficiently with AI guidance, improving issue quality and resolution speed. * Leverage entity-based access controls to streamline security management and minimize manual access configuration. * Use bulk update tools and task visibility controls to enhance administrative efficiency across GRC workspaces. * Benefit from improved UI design and theming for a better user experience across platforms. * Utilize guided utilities and preview capabilities to manage access updates confidently and reduce risk. * Configure AI agents with granular access controls to support automation while maintaining security compliance. * Maintain data consistency between Configuration Items and Entities automatically, reducing errors and effort. Consolidated page of all release notes for Common Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commoncore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Common Core. {#dfrn3-commoncore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Report a GRC issue](https://www.servicenow.com/docs/access?context=report-a-grc-issue&family=zurich&ft:locale=en-US) : The report a GRC issue AI agent is now available in the Employee Center, enabling employee users to report issues through a guided conversational experience. As users respond to prompts, the agent structures the issue and recommends relevant controls, entities, and policies based on the input provided. The AI agent helps ensure that the issue is well-defined and enriched with contextual information before it's submitted. [Entity-based record access rules](https://www.servicenow.com/docs/access?context=continuous-monitoring-of-entity-based-access&family=zurich&ft:locale=en-US) : Maintain seamless access for users and groups referenced in record fields when entity-based access restrictions are applied. This feature enables users and groups referenced in a record's user or group fields to access the records they are associated with. By configuring record-level user access at the table or record type level, it reduces administrative overhead and streamlines EBA adoption with minimal disruption. [Functional domain bulk update](https://www.servicenow.com/docs/access?context=functional-domain-bulk-update&family=zurich&ft:locale=en-US) : Apply or remove domain-specific tags across multiple records at once. This streamlines workspace management by letting you quickly filter and organize records. For example, you can exclude non-privacy-tagged items in the Privacy Workspace for a more focused, efficient view. [Entity record page enhancements](https://www.servicenow.com/docs/access?context=entities-in-risk-ws&family=zurich&ft:locale=en-US) : The Entity type and Downstream Risks (now renamed as Risks) related lists on the Entity record page have been converted to UIB pages, providing a more intuitive and modern interface. The Downstream Risks related list has been moved to the dedicated Risks page, featuring organized tabs for Directly related risks, Suggested risks, and All risks. Note: You may experience issues with custom actions that emit events on the Risks or Entity type related lists on the Entity record page. To ensure a smooth transition and adopt these changes, refer to [KB2593527](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2593527) for detailed guidance. [My tasks in the workspace](https://www.servicenow.com/docs/access?context=configuration-of-tasks&family=zurich&ft:locale=en-US) : Easily manage which configurations appear on the My Tasks page by marking them Active or Inactive. This gives you flexibility to enable or disable configurations without manual intervention, simplifying administration and improving control. An Active/Inactive flag has also been introduced in the My Choice table for enhanced configuration management. [Entities](https://www.servicenow.com/docs/access?context=what-is-an-entity&family=zurich&ft:locale=en-US) : Entity names in GRC now automatically update when the associated CI name changes. This enhancement improves data consistency, reduces manual effort, and ensures alignment between CI and Entity records without requiring custom automation. [Model Text Protocol (MCP) Client](https://www.servicenow.com/docs/access?context=mcp-client&family=zurich&ft:locale=en-US) : Enable users of the ServiceNow® AI Agent Studio to access tools that are hosted externally and published using an MCP Server via the Model Context Protocol Client application. Authenticate users with the MCP Server to add the MCP tool to an AI agent. [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=zurich&ft:locale=en-US) : The Add button on the AI agents tab is added as a drop-down providing different agent types for AI agent creation: * Chat * External [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Entity based record access update utility guided experience](https://www.servicenow.com/docs/access?context=entity-based-access-playbook&family=zurich&ft:locale=en-US) : Apply entity-based access (EBA) restrictions at the record level by using guided assistance in the entity based record access update utility. Guided assistance consists of a four-step process: 1. Define the scope for the relevant entities 2. Scope the record types 3. Apply the conditions to each record type to refine the scope 4. Review the selected records before you execute and initiate the update See the execution logs for a status after each update. You can get the details about the impacted records, applied scopes, and outcomes. [Entity based record access rules to secure new records](https://www.servicenow.com/docs/access?context=continuous-monitoring-of-entity-based-access&family=zurich&ft:locale=en-US) : Configure entity-based record access rules on record types to ensure that access restrictions are applied automatically to secure new records or modified records related to entities with active EBA configurations. [Deactivation of entity-based access configuration](https://www.servicenow.com/docs/access?context=deactivating-entity-based-access&family=zurich&ft:locale=en-US) : Deactivate the entity-based access configuration, enabling the system to automatically assess the records that it impacts. If entity-based access configuration is restricting a record, the access restrictions are removed. If other configurations also apply to the record, the restrictions remain in place and only the selected configuration is deactivated. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Common Core features. {#dfrn3-commoncore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Downstream risks related list](https://www.servicenow.com/docs/access?context=entities-in-risk-ws&family=zurich&ft:locale=en-US) : The Downstream risks related list on the entity record page has been renamed Risks. Coral theme : Coral is now the default theme for Vendor Management Workspace, portal, and mobile experiences. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [States in the entity based record access update utility](https://www.servicenow.com/docs/access?context=eba-configuration-states&family=zurich&ft:locale=en-US) : A new Preview state has been added to the record access update utility life cycle. You can now review the estimated number of impacted records before you apply the restrictions. This step helps you to validate the selected scope, assess potential impacts, and make adjustments, if needed. It also adds an extra layer of control and reduces the risk of unintended access changes. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Common Core features or functionality were removed. {#dfrn3-commoncore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Common Core features or functionality were deprecated. {#dfrn3-commoncore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Core. {#dfrn3-commoncore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Integrated Risk Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: IRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Core we have noted them here. {#dfrn3-commoncore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Core we have noted them here. {#dfrn3-commoncore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Core, such as specific requirements or compliance levels. {#dfrn3-commoncore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Core we have noted them here. {#dfrn3-commoncore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Core we have noted them here. {#dfrn3-commoncore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use the report a GRC issue AI agent in the Employee Center to report issues through a guided conversational experience. * Ensure seamless access for users and groups referenced in user fields on records by leveraging entity-based access restrictions through record attribute user access configuration. Minimize manual effort, reduce administrative overhead, and enable entity-based access with minimal disruption. * Configure which task and tab settings appear in My Tasks by marking them Active or Inactive in the applicable table for easier management. Use the Active/Inactive flag in the GRC choice table to control visibility. * Automatically sync and maintain entity names in GRC with associated CI names to improve data consistency and reduce manual effort. * Authenticate users with the MCP Server to add a Model Context Protocol tool to AI agents using the Model Context Protocol Client. * Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. * Generate control recommendations for each regulatory alert to address compliance requirements. Use these suggestions to save time, minimize manual effort, and ensure a consistent response to regulatory changes. * Apply access restrictions at the record level by using the record access update utility in guided assistance. You can also preview the impacted record counts before updating and review the results and execution logs after the update. * Apply access restrictions automatically to newly created or modified records using entity-based record access rules. * Deactivate the entity-based access configurations. * Enable entity-based access on custom GRC tables. For detailed documentation, see [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ]