--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Zurich to Australia # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Zurich to Australia This consolidated release note guide helps ServiceNow customers prepare for upgrading the Common Governance, Risk, and Compliance (GRC) features from Zurich to Australia release. It summarizes new features, changes, and important upgrade information spanning multiple release versions between Zurich and Australia. Show full answer Show less ## New Features * **GRC Notification Redirection:** After upgrading to version 22.0.1, notification links in GRC applications automatically redirect users to the appropriate workspace view based on their persona and access permissions. Users without workspace access are routed to the classic view by default. * **Improved Task Monitoring:** The Tasks page performance is enhanced with faster loading times. Task counts display immediately as a summary, followed by progressively loaded detailed task lists. Task data refreshes regularly to provide up-to-date information, improving scalability for users managing high task volumes. ## Changes * **ServiceNow Otto Branding:** The conversational AI platform formerly known as Now Assist is now rebranded as ServiceNow Otto, providing advanced AI capabilities integrated into ServiceNow workflows. * **AI Model Defaults:** The Now LLM Service is no longer the default for new or inactive AI assets; a third-party large language model is selected by default instead. Existing configurations using Now LLM remain unchanged, and manual selection of Now LLM is still possible. * **Issue Summarization Skill Update:** From version 22.4.0, the Issue Summarization skill defaults to Azure OpenAI gpt-5.4-mini, with options to select alternative models like Google Gemini 3.5 Flash or OpenAI GPT versions according to customer needs. * **Notification Link Routing Enhancements:** Version 22.3.6 introduced dynamic routing rules for GRC notification links to direct users to the correct workspace pages where configured. * **Task Page Enhancements:** A timestamp now indicates when task data was last refreshed, and a notification alerts users during background data refreshes. ## Removed and Deprecated Features There were no removals or deprecations of Common Governance, Risk, and Compliance features between Zurich and Australia releases. ## Activation Information Integrated Risk Management must be installed by requesting it from the ServiceNow Store. Customers can find available apps and submit installation requests directly through the store. Detailed activation instructions are provided in the release notes. ## Additional Notes * No changes in browser requirements, accessibility, or localization were introduced for these features between Zurich and Australia releases. * All existing references to Now Assist have been updated to ServiceNow Otto in Integrated Risk Management. ## What This Means for ServiceNow Customers Upgrading to the Australia release enhances user experience with smarter notification routing and faster task management interfaces. The rebranding to ServiceNow Otto reflects ServiceNow's ongoing AI integration improvements. Customers gain more flexible AI model options for risk management tasks and can expect smoother, more scalable GRC operations. Activation through the ServiceNow Store is straightforward, ensuring quick adoption of these improvements. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | [ ] ## Removed Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | [ ]