--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Compliance Case Management release notes for upgrades from Zurich to Australia # Combined Compliance Case Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information to prepare for upgrading Compliance Case Management from the Zurich release to the Australia release. It highlights new features, changes, activation instructions, and key considerations to ensure a smooth transition without disruption. Show full answer Show less ## New Features * **Smart Assessment Versioning:** Allows creation of updated versions of compliance case assessment templates so new assessments use the latest version without impacting those already in progress. This ensures continuous improvement of questionnaires without disruption. * **Anonymous Reporting Center:** Enables employees to securely and anonymously report compliance violations (e.g., fraud, harassment, bribery) through a portal accessible via the Employee Center. The system protects reporter identity by logging users out after submission, not mapping cases to employee data, and using CAPTCHA verification. Reports generate unique keys for anonymous follow-up. Investigators and reporters communicate securely while maintaining anonymity, supporting organizational trust and regulatory compliance with whistleblower protections. * **GRC Case Summarization Skill:** After upgrading the ServiceNow Otto for Integrated Risk Management (IRM) application to version 22.x, compliance analysts gain AI-generated structured summaries of case data. This feature consolidates timelines, impacted areas, evidence, and actions into a coherent narrative within the case record, reducing manual review time, improving consistency, and accelerating decision-making. ## Changes * **ServiceNow Otto Rebranding:** The conversational AI platform formerly called Now Assist is renamed ServiceNow Otto. It integrates agentic AI capabilities, multimodal interactions, and autonomous workflow orchestration. * **Now Assist for IRM Plugin Renamed:** The generative AI plugin for Compliance Case Management is now called ServiceNow Otto for IRM. * **AI Model Defaults:** The Now LLM Service is no longer the default for new or inactive AI assets; a third-party large language model is now selected by default. Existing configurations remain unchanged, and manual selection of Now LLM Service remains available. * **ServiceNow AI Platform Licensing Tiers:** Introduces three tiers---Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (full autonomous AI and custom AI asset creation)---which determine available features and AI capabilities. ## Activation and Upgrade Considerations * Compliance Case Management must be installed via the ServiceNow Store. Customers can request the application and view available apps and version histories there. * No specific pre-upgrade or post-upgrade tasks or browser requirements have been updated for this release. * No features or functionalities were removed or deprecated in this upgrade. * Accessibility, localization, and additional requirements remain unchanged from Zurich to Australia. ## Key Outcomes for ServiceNow Customers * Improve compliance case workflows with smarter version control for assessments, enabling seamless updates. * Enhance trust and compliance by allowing confidential, anonymous reporting of violations, facilitating secure two-way communication without risking reporter identity. * Leverage AI-powered case summarization to accelerate investigations, reduce manual effort, and standardize case reviews. * Benefit from the evolved ServiceNow Otto AI platform with flexible licensing tailored to your organizational AI adoption strategy. * Ensure smooth upgrade execution by following activation guidance and understanding that no disruptive removals or deprecations affect your current compliance management capabilities. Consolidated page of all release notes for Compliance Case Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Smart assessment versioning of assessment templates](https://www.servicenow.com/docs/access?context=update-ccm-asmt-template&family=australia&ft:locale=en-US) : You can create a version of an existing compliance case assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New assessments use the latest published version of the template. [Report a compliance case anonymously from the Anonymous Reporting Center](https://www.servicenow.com/docs/access?context=report-compliance-case-anonymously&family=australia&ft:locale=en-US) : Employees can now use the Anonymous Reporting Center to report compliance violations such as fraud and embezzlement, workplace misconduct (harassment, discrimination), bribery and corruption, and other concerns without revealing their identity or location.Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key and report number for secure follow-up communication.CAPTCHA‑based verification is used to authenticate submissions, and the system generates a report statement summarizing the case after submission. Employees can save a copy of their report for future reference. For security and confidentiality, the submitted information is not displayed again. Reports are routed to the appropriate compliance team based on the nature of the concern.Throughout the investigation process: * Investigators can request additional information through a comments system visible to the reporter * Reporters can follow up on their case using their report key to check progress and respond to questions * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements. [GRC case summarization skill for compliance cases](https://www.servicenow.com/docs/access?context=compliance-case-summarization-skill&family=australia&ft:locale=en-US) : After upgrading ServiceNow Otto for Integrated Risk Management (IRM) application to version 22.x, Compliance analysts can use the case summarization feature to quickly understand a compliance case without manually reviewing every field, attachment, or related list.Now Assist analyzes key case attributes---such as timelines, impacted areas, evidence, and actions---and generates a structured summary directly inside the compliance case.This solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.By consolidating all relevant information into a single, coherent narrative, Now Assist reduces investigation time, improves consistency across reviewers, and supports faster decision-making. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for Compliance Case Management, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Removed Between your current release family and Australia, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. * Automatically generate an AI-recommended compliance case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making. * Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance. See [\[Placeholder link text to key compliance-case-management\]](https://www.servicenow.com/docs/access?context=compliance-case-management&family=australia&ft:locale=en-US) for more information. | [ ]