--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Configurable Workspace release notes for upgrades from Zurich to Australia # Combined Configurable Workspace release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Configurable Workspace Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of Configurable Workspace updates, features, changes, deprecations, and other critical information when upgrading from the Zurich release family to Australia. It combines all cross-family release notes to help you prepare effectively for the upgrade and understand what to expect in terms of functionality and enhancements. Show full answer Show less ## Pre- and Post-Upgrade Guidance Before upgrading to Australia, review the specified tasks to ensure a smooth transition. Note that there were no updates in Zurich or Australia releases related to Configurable Workspace activation or additional requirements, and the platform remains active by default as part of the ServiceNow AI Platform. ## New Features * **Zurich:** Introduction of the Activity Stream Compose editor as a modeless pop-out dialog, enabling drafting of comments, work notes, and emails without disrupting other tasks. * **Australia:** Enhanced UI interactions for declarative actions, allowing you to combine logic, scripts, and UI components and apply these from any page event without taking page ownership. ## Significant Changes and Enhancements Between Zurich and Australia, multiple enhancements were made to improve usability, customization, and AI integration throughout Configurable Workspace: * **User Interface Updates:** Adoption of the Coral theme as default with dark mode; responsive and mobile-friendly list and form designs; live presence indicators on forms; updated Activity Stream with improved filtering, display, and AI-generated change indicators; and email composer improvements including recipient status and digital signatures. * **UI Builder Component Enhancements:** * Record List component now supports related lists, gallery views, Google Sheets export, pinning columns, and data visualizations. * Predicate Builder supports all list types, read-only views, condition customization, hierarchical and dynamic queries. * Form component improvements include toggle Boolean fields, unsaved field indicators with customizable background colors, address field enhancements, and label wrapping for mobile. * Activity Stream Compose additions such as tab renaming/reordering and @mentions for email composers. * Attachments component gains modeless dialog preview, customizable layouts, and enhanced upload features. * Declarative actions can be customized in layout, labels, and icons without altering base actions, and can be exposed safely on public pages. * **AI Features:** AI filter assist converts natural language into encoded queries; AI-generated summaries track list changes; AI indicators visually mark AI-updated fields; and Now Assist icon integration on action buttons. * **Usability Improvements:** Browser warnings for unsaved changes, inline validation for string fields with format enforcement, keyboard shortcuts for emails, and watch list management. ## Deprecated and Removed Features * Zurich deprecated the List, List - Simple, and List - Related components in UI Builder, replacing them with the Record List component bundle. * The Condition Builder component was deprecated in favor of the Predicate Builder for all list types. * No removals or deprecations were introduced in the Australia release. ## Accessibility and Browser Support * **Accessibility:** Screen Summarization supports visually impaired users by providing AI-generated page summaries compatible with screen readers; available via the ServiceNow Store. * **Browser Requirements:** Configurable Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Chromium-based browsers and the latest Microsoft Edge. ## Key Benefits for ServiceNow Customers * Enhanced productivity with modeless dialogs, live presence, and AI assistance. * Greater flexibility and control through improved UI Builder components and declarative actions without needing custom code or page ownership. * Improved user experience with modern themes, responsive design, and mobile adaptability. * Robust email functionality including encryption, digital signatures, and streamlined recipient management. * Better data handling via enhanced list components, export options, and dynamic filtering capabilities. * Accessibility improvements ensuring compliance and usability for all users. By upgrading to Australia, customers can expect a more powerful, customizable, and AI-enhanced Configurable Workspace that supports efficient task management, improved collaboration, and a modern user experience. Consolidated page of all release notes for Configurable Workspace from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Configurable Workspace to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-configurableworkspace-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Configurable Workspace. {#dfrn3-configurableworkspace-summary__entry__8} | Release | Release notes | |-|-| | Zurich | Activity stream compose with modeless dialog component bundle : Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks. | | Australia | [UI interactions for declarative actions](https://www.servicenow.com/docs/access?context=configure-da-ui-interactions&family=australia&ft:locale=en-US) : Combine logic, script, and configurable UI with a UI interaction, and apply it from any page event or declarative action. When you use a declarative action to apply a UI interaction, you can extend a page without taking ownership. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Configurable Workspace features. {#dfrn3-configurableworkspace-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [AI filter assist](https://www.servicenow.com/docs/access?context=use-ai-filter-assist&family=zurich&ft:locale=en-US) : Convert everyday language into an encoded query with AI filter assist. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Lists : The following UI changes have been made to lists: * Change list header organization for responsive experiences. * Access the filter from the list header. * Use HTML fields in lists that are scrollable and display formatted text. Forms : The following UI changes have been made to forms: * Live presence displays who is viewing the form. Access a user's contact card by selecting their avatar. * Currency fields display a menu with a search field and currency descriptions. Activity stream : The following UI changes have been made to the Activity stream: * The Compose header is hidden when you're not using the stacked view. * Text area inputs are displayed as a single line. * Text area and rich text editor resize automatically. * The line height was set to display the scrollbar. * In the Activity stream, a post indicates when field changes were made by an AI agent instead of a human agent. When the AI agent updates the fields, the post also displays a message that field changes were made by Now Assist. * Translate emails in the Activity stream to your system language using the translate button. Email composer : Email recipient pills display whether the user is online. Select an email recipient pill to view the user's contact card. Attachments panel : The following UI changes have been made to the Attachments panel: * Preview files, change file names, select an encryption module, and remove files individually with a preview modal for attachments. After you select attachments to upload, the modal displays the selected files in a list view. For mobile experiences, the preview modal displays as a carousel with thumbnails. * Delete selected attachments from the Attachments panel by using the More Actions menu. [Browser warning for unsaved changes](https://www.servicenow.com/docs/access?context=config-browser-warning-unsaved-changes&family=zurich&ft:locale=en-US) : Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons. [Record List component bundle enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/record%20list/overview) : Configure these enhancements to the Record List component bundle in UI Builder: * Select Related list as a list type option. * Switch between the standard view and gallery list, which displays list items as cards. [Export lists to Google Sheets](https://www.servicenow.com/docs/access?context=exporting-lists-google-spreadsheets&family=zurich&ft:locale=en-US) : Export your lists to Google Sheets directly from the Export menu. [Live updates for lists](https://www.servicenow.com/docs/access?context=live-list-updates-configurable-workspace&family=zurich&ft:locale=en-US) : Configure live updates at the list page level without affecting other lists in your Configurable Workspace. [Predicate Builder component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-predicate-builder/uib-setup) : Configure these enhancements to the Predicate Builder component in UI Builder: * Use the Predicate Builder for all list types. * Set up a read-only version of the Predicate Builder to display all conditions without users editing them. [Form component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/form%20record%20page/uib-setup) : Configure these enhancements to the Form component in UI Builder: * Display Boolean fields as a toggle. * Add an indicator that marks unsaved fields after any changes. * Wrap field labels instead of truncating them. * Change field-level configurations from field context menus displayed as a gear icon beside every field label. * Choose whether related lists load with the form, after the form, or on demand. * Hide the related list header when the last record is removed. * Choose to display field labels beside its value or stacked vertically. * Suppress special handling notes and notifications from secondary forms on a page. [Personalize Form menu](https://www.servicenow.com/docs/access?context=hide-personalize-form-menu&family=zurich&ft:locale=en-US) : Customize which fields display on a form with the Personalize Form menu in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu. [Format string fields with guidance text and inline validation](https://www.servicenow.com/docs/access?context=format-regex-pattern-string-fields&family=zurich&ft:locale=en-US) : Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect. [Advanced view rules configuration](https://www.servicenow.com/docs/access?context=configure-advanced-view-rules-forms&family=zurich&ft:locale=en-US) : Use client scripts to set up view rules configurations. [Activity Stream Compose component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-activity-stream-compose-connected/uib-setup) : Configure these enhancements to the Activity Stream Compose component in UI Builder: * Hide the rich text editor toggle for your workspace without affecting other experiences. * Rename and reorder Emails, Work notes, and Comments tabs. * Annotate new activities to make it easier for you to find unread emails and messages. [@mentions for the email composer](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/shared-components/now-email-client-composer-connected/overview) : Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body. [Digital signature and encryption in the email composer](https://www.servicenow.com/docs/access?context=config-email-digital-signature-encryption&family=zurich&ft:locale=en-US) : Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. [Custom attachment layout](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-record-common-attachments-connected/uib-setup) : Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal. [Adding the Now Assist icon to action buttons](https://www.servicenow.com/docs/access?context=create-da-buttons-now-assist-icon&family=zurich&ft:locale=en-US) : Use declarative actions to create buttons with the Now Assist (![]()) icon and hover animation. | | Australia | [Track record list changes](https://www.servicenow.com/docs/access?context=use-ai-list-tracker&family=australia&ft:locale=en-US) : Get an AI-generated summary of recent changes made to a list without manually reviewing each record. [AI filter assist](https://www.servicenow.com/docs/access?context=use-ai-filter-assist&family=australia&ft:locale=en-US) : Convert everyday language into an encoded query with AI filter assist. Session tabs : The following UI changes have been made to session tabs: * The icon to close a tab displays on hover only. * Overflow text on a tab is blurred instead of displaying an ellipsis. * Overflow tabs are displayed as a More tab with a split button. Lists for mobile devices : List design and behavior adapt to mobile devices to help improve usability. Forms : The following UI changes have been made to forms: * Annotation fields provide rich text markup to enhance contextual form information. * The HTML editor toolbar displays a modern design. Form templates : The following UI changes have been made to form templates: * The button to add a form template field has been updated to be more discoverable. * View selected conditions as a card below a field. Activity stream : The following UI changes have been made to the Activity stream: * Filter Activity stream posts by user. * The Activity stream features a responsive design for stacking content, typography styles, and spacing. * System tokens for Activity stream components provide a consistent look and feel without needing to manually update style properties for every component. Email composer : The following UI changes have been made to the email composer: * All email layouts display a minimized recipient field and borderless rich text editor. * A message displays in the header when an email is saved as a draft. * Copy and apply text formatting for emails using the format painter. Record List component bundle enhancements in UI Builder : Configure these enhancements to the Record List component bundle in UI Builder: * Pin columns to keep them visible while scrolling horizontally. * Change the medium default size for highlighted values. * View list data as a data visualization. * Show a filter overview in the list header for a summary of the filters currently applied to the list. * Catalog variables and questions are supported as list columns. * Open lists in multiple session tabs from the list menu. * Customize gallery list card layouts including images, icons, text placement, and sizing. [Grouping for related lists](https://www.servicenow.com/docs/access?context=configure-related-list-grouping&family=australia&ft:locale=en-US) : Configure related lists to persist selections for the Group by filter. [Predicate Builder component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/now-predicate-builder/uib-setup): : Configure these enhancements to the Predicate Builder component in UI Builder: * Customize condition rows. * Configure a simple filtering mechanism. * Use a search term for filtering panel definitions. * Configure fixed queries. [Hierarchical queries](https://www.servicenow.com/docs/access?context=data-hierarchies&family=australia&ft:locale=en-US) : Configure a record hierarchy to create filter queries that traverse levels of hierarchy. [Dynamic queries](https://www.servicenow.com/docs/access?context=working-with-dynamic-schema&family=australia&ft:locale=en-US) : Configure dynamic attributes and dynamic categories to create filter queries that use the dynamic schema field type. [Form component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/form%20record%20page/uib-setup): : Configure these enhancements to the Form component in UI Builder: * Wrap field labels on mobile devices. * Display an indicator dot on unsaved fields. * Add a background color to unsaved fields to make them more noticeable. * Add an address field to forms that searches, validates, and automatically fills an address. [AI indicator](https://www.servicenow.com/docs/access?context=ai-indicator&family=australia&ft:locale=en-US) : The AI indicator is a visual cue that identifies form fields in configurable workspace and Core UI that have been updated with AI-generated content, providing a consistent and clear indication of AI involvement across the platform. [Unsaved field indicator](https://www.servicenow.com/docs/access?context=configure-unsaved-field-indicator&family=australia&ft:locale=en-US) : Configure the unsaved field indicator for your entire workspace experience instead of individual pages. [Background color for unsaved fields](https://www.servicenow.com/docs/access?context=configure-background-color-unsaved-indicator&family=australia&ft:locale=en-US) : Configure a background color to display on unsaved fields for your entire workspace experience instead of individual pages. [Background color for highlighted values](https://www.servicenow.com/docs/access?context=configure-background-color-highlighted-values&family=australia&ft:locale=en-US) : Configure a background color for fields with highlighted values. [Text commands for journal fields](https://www.servicenow.com/docs/access?context=configure-journal-fields-keyboard-shortcuts&family=australia&ft:locale=en-US) : Configure text commands that can be applied by keyboard shortcuts within journal fields. [HTML editor toolbar](https://www.servicenow.com/docs/access?context=configure-html-editor-toolbar&family=australia&ft:locale=en-US) : Configure toolbar options for the HTML editor within journal input fields. [Inline validation for string fields](https://www.servicenow.com/docs/access?context=format-regex-pattern-string-fields&family=australia&ft:locale=en-US) : Configure inline validation for string fields that formats inputs automatically, persists guidance text as a placeholder, and restricts unsupported characters. [Watch lists](https://www.servicenow.com/docs/access?context=configure-watch-list&family=australia&ft:locale=en-US) : Add and remove yourself and multiple records from a watch list. [Form Templates component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/now-record-common-templates-connected/uib-setup) : Configure these enhancements to the Form Templates component in UI Builder: * Preview form templates before applying them to the record page. * Display an alert message and confirm reuse when a selected form template is already applied to that record. [Activity Stream component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/now-activity-stream-connected/uib-setup) : Configure these enhancements to the Activity Stream component in UI Builder: * Edit and delete Activity stream posts after submitting. * Add knowledge base links from recommended actions to Activity stream posts. [Keyboard shortcuts for emails](https://www.servicenow.com/docs/access?context=add-response-templates-shortcut&family=australia&ft:locale=en-US) : Use keyboard shortcuts to open drafts, email templates, and response templates. [Attachments component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/now-record-common-attachments-connected/uib-setup) : Configure these enhancements to the Attachments component in UI Builder: * Open the file viewer as a modeless dialog. * Customize the attachment header, upload instructions, and menu actions in both the full and compact modes. * Display the loading skeleton as a spinner or as three cards. * Enable a visible drop zone for file uploads in the compact mode. [Form action layout groups for declarative actions](https://www.servicenow.com/docs/access?context=configure-da-layout-group&family=australia&ft:locale=en-US) : Upgrade form action layout groups to customize the order, label, and icons for declarative actions without altering the base action. [Declarative actions and UI actions on public pages](https://www.servicenow.com/docs/access?context=using-web-embeddables&family=australia&ft:locale=en-US) : Non-logged in users may access specified declarative actions and UI actions on embedded web pages while maintaining integrity with security guidance and access control list permissions. | [ ] ## Removed Between your current release family and Australia, some Configurable Workspace features or functionality were removed. {#dfrn3-configurableworkspace-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Configurable Workspace features or functionality were deprecated. {#dfrn3-configurableworkspace-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle. * The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Configurable Workspace. {#dfrn3-configurableworkspace-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Configurable Workspace is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Configurable Workspace is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : Configurable Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : Configurable Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels. {#dfrn3-configurableworkspace-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=zurich&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | | Australia | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=australia&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | [ ] ## Localization information If there are specific localization considerations for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * See who is active within a form with live presence and user avatars that display a contact card. * Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements. * Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor. * Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor. * Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Add a background color to fields including unsaved fields and fields with highlighted values. * Apply commands with keyboard shortcuts for journal fields. * Set conditions and use the email composer within form templates. * Edit or delete Activity stream posts, and add knowledge base links from recommended actions. * Implement declarative actions without assuming page ownership, and override attributes without altering the base action. See [Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]