--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Content Understanding release notes for upgrades from Zurich to Australia # Combined Content Understanding release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Content Understanding Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with essential information on Content Understanding updates from the Zurich release through to the Australia release. It is designed to help you prepare effectively for your upgrade by summarizing new features, changes, and important upgrade considerations related to Content Understanding. Show full answer Show less ## New Features in Australia * **Information Extraction Skill:** Enables capturing structured data from documents, validating extracted values through an intuitive review interface, and integrating these results into downstream workflows. * **Content Insights AI Agent:** Extracts information, answers questions, and summarizes documents and images to accelerate agentic workflows, improving efficiency in information handling. * **Attachment Summarization:** Reads and summarizes uploaded document content in near real-time, significantly reducing manual triage time for agents by extracting key information quickly. ## Changes, Removed Features, and Deprecations There were no changes, removals, or deprecations of Content Understanding features between Zurich and Australia releases, ensuring feature stability during your upgrade. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** It is important to review and complete necessary tasks before and after upgrading to the Australia release to ensure a smooth transition. * **Activation:** Content Understanding is available through the ServiceNow Store and requires activation post-upgrade. * **Additional Requirements and Browser Compatibility:** No new additional requirements or browser changes were introduced between these releases. * **Accessibility and Localization:** There are no new accessibility or localization updates for this upgrade. ## Practical Benefits for ServiceNow Customers * Leverage enhanced document processing capabilities to capture and validate structured data efficiently. * Accelerate workflows by utilizing AI-powered content insights and summarization tools. * Reduce manual effort in document triage, enabling agents to focus on higher-value tasks. * Integrate extracted content seamlessly into your downstream processes with confidence from the review interface. Consolidated page of all release notes for Content Understanding from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Content Understanding release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Content Understanding to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-contentunderstanding-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Content Understanding. {#dfrn3-contentunderstanding-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Information Extraction skill](https://www.servicenow.com/docs/access?context=cu-extract-information-from-document&family=australia&ft:locale=en-US) : Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes. [Content insights AI agent](https://www.servicenow.com/docs/access?context=cu-content-insights-ai-agent&family=australia&ft:locale=en-US) : Extract information, answer questions, and summarize documents and images to accelerate agentic workflows. [Attachment Summarization](https://www.servicenow.com/docs/access?context=attachment-summarization&family=australia&ft:locale=en-US) : Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Content Understanding features. {#dfrn3-contentunderstanding-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Content Understanding features or functionality were removed. {#dfrn3-contentunderstanding-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Content Understanding features or functionality were deprecated. {#dfrn3-contentunderstanding-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Content Understanding. {#dfrn3-contentunderstanding-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Important: Content Understanding is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Content Understanding, such as specific requirements or compliance levels. {#dfrn3-contentunderstanding-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Capture structured data from documents, review extracted values, and integrate the results into downstream processes. * Extract information, answer questions, and summarize documents and images to accelerate agentic workflows. * Use a multimodal tool to process documents and images within custom skills. * Enable document chat in Virtual Agent. * Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making. See [Content Understanding](https://www.servicenow.com/docs/access?context=content-understanding-landing&family=australia&ft:locale=en-US) for more information. | [ ]