--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Content Understanding release notes for upgrades from Zurich to Australia # Combined Content Understanding release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Content Understanding release notes for upgrades from Zurich to Australia This consolidated release notes document helps ServiceNow customers understand the key updates and changes to Content Understanding when upgrading from the Zurich release family to the Australia release family. It provides a unified view of new features, changes, removals, deprecations, activation instructions, and other relevant details to assist with upgrade preparation and post-upgrade configuration. Show full answer Show less ## New features * **Information Extraction skill:** Enables capturing structured data from documents, validating extracted values through an intuitive review interface, and integrating the results into downstream processes to improve automation and accuracy. * **Content insights AI agent:** Facilitates extracting information, answering questions, and summarizing documents and images to accelerate agent workflows and improve decision-making. * **Attachment Summarization:** Allows near real-time reading and summarization of uploaded document content, extracting key information to significantly reduce manual triage time for agents. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations of Content Understanding features between Zurich and Australia releases. This stability ensures that existing functionality continues to work as expected post-upgrade. ## Activation and Additional Requirements Content Understanding is available through the ServiceNow Store. Customers should review the activation instructions post-upgrade to enable the features. There are no new additional or changed requirements, browser requirements, accessibility considerations, or localization notes for this upgrade. ## Highlights * Structured data can now be captured from documents and reviewed before integration into workflows. * Documents and images can be processed using multimodal tools within custom skills. * Document chat functionality is enabled within Virtual Agent to enhance user interaction. * Large-scale summarization of attached files linked to records is supported, facilitating faster comprehension and decision-making. These enhancements collectively enable ServiceNow customers to automate content processing, improve agent productivity, and streamline workflows related to document handling in the Australia release. Consolidated page of all release notes for Content Understanding from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Content Understanding release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Content Understanding to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-contentunderstanding-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Content Understanding. {#dfrn3-contentunderstanding-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Information Extraction skill](https://www.servicenow.com/docs/access?context=cu-extract-information-from-document&family=australia&ft:locale=en-US) : Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes. [Content insights AI agent](https://www.servicenow.com/docs/access?context=cu-content-insights-ai-agent&family=australia&ft:locale=en-US) : Extract information, answer questions, and summarize documents and images to accelerate agentic workflows. [Attachment Summarization](https://www.servicenow.com/docs/access?context=attachment-summarization&family=australia&ft:locale=en-US) : Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Content Understanding features. {#dfrn3-contentunderstanding-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Content Understanding features or functionality were removed. {#dfrn3-contentunderstanding-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Content Understanding features or functionality were deprecated. {#dfrn3-contentunderstanding-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Content Understanding. {#dfrn3-contentunderstanding-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Important: Content Understanding is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Content Understanding, such as specific requirements or compliance levels. {#dfrn3-contentunderstanding-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Content Understanding we have noted them here. {#dfrn3-contentunderstanding-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Capture structured data from documents, review extracted values, and integrate the results into downstream processes. * Extract information, answer questions, and summarize documents and images to accelerate agentic workflows. * Use a multimodal tool to process documents and images within custom skills. * Enable document chat in Virtual Agent. * Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making. See [Content Understanding](https://www.servicenow.com/docs/access?context=content-understanding-landing&family=australia&ft:locale=en-US) for more information. | [ ]