--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Continual Improvement Management release notes for upgrades from Zurich to Australia # Combined Continual Improvement Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management release notes for upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for their upgrade of Continual Improvement Management (CIM) from the Zurich to Australia release. It summarizes new features, changes, removals, deprecations, activation details, and other important considerations across these releases. The document highlights any updates or confirms when no changes occurred for specific release families. Show full answer Show less ## New features * **Zurich release:** Introduced CIM roles allowing coordinators and managers to implement and monitor improvement initiatives without ITIL role restrictions. * Integrated applications were enhanced so CIM managers or coordinators can create change records from CIM tasks, requiring the appropriate ITIL or `changewrite` roles. * **Australia release:** No new features for CIM. ## Changes * **Zurich release:** The Coral theme became the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled, featuring a modern, brand-neutral design and an optional dark theme. * **Australia release:** No changes were made. ## Removed and Deprecated Features There were no features or functionalities removed or deprecated in CIM between Zurich and Australia. ## Activation information * The CIM plugin (`com.sncim`) is available only with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. * Customers must contact their ServiceNow account manager to purchase a subscription and activate the plugin or install it via ServiceNow Application Manager after purchase. * There are no changes to activation procedures in Australia. ## Additional notes * **Localization:** CIM supports all languages available on the ServiceNow AI Platform. * **Accessibility, browser requirements, and additional requirements:** No updates between Zurich and Australia. * **Highlights:** CIM enables planning, implementing, and monitoring improvement initiatives across ServiceNow workflows (ITSM, CSM, HR Service Delivery) without ITIL role restrictions, measuring success and value to facilitate continuous improvement. ## Practical implications for customers If you are upgrading CIM from Zurich to Australia, expect no new features or changes to CIM in Australia, so your existing configurations will remain intact. Take note of the Coral theme introduced in Zurich for a refreshed user experience if you have not yet adopted it. Ensure proper role assignments for users creating change records from CIM tasks, and confirm your subscription includes the necessary professional editions to activate CIM. Consolidated page of all release notes for Continual Improvement Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]