--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Continual Improvement Management release notes for upgrades from Zurich to Australia # Combined Continual Improvement Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management release notes for upgrades from Zurich to Australia This consolidated release notes page outlines the updates, new features, changes, removals, and other important information for Continual Improvement Management (CIM) as you upgrade from the Zurich release to the Australia release. It is designed to help ServiceNow customers prepare for their upgrade by providing a comprehensive summary of CIM-related enhancements and considerations across these releases. Show full answer Show less Notably, there are no updates specific to the Australia release within CIM; the key updates occurred in the Zurich release. If a release has no changes for CIM, this is explicitly stated for clarity. ## Key Features Introduced in Zurich * **CIM Roles:** Users can now implement and monitor improvement initiatives as CIM coordinators or managers without needing ITIL role-related restrictions, simplifying role assignments. * **Integrated Applications:** CIM managers or coordinators can create change records directly from CIM tasks. Users without the required ITIL or changewrite roles should contact their system administrator to obtain necessary permissions. ## Notable Changes * **Coral Theme:** Zurich introduced Coral as the default theme for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme offers a fresh, brand-neutral interface with optional dark mode for web and mobile, enhancing user experience. ## Activation and Licensing The CIM plugin (com.sncim) is available only with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. To activate CIM, customers must purchase the appropriate subscription through their ServiceNow account manager and then install the plugin via the ServiceNow Application Manager. ## Additional Considerations * **Localization:** CIM supports all languages available on the ServiceNow AI Platform, ensuring broad usability. * **Accessibility, Browser Requirements, Deprecations, and Removals:** No updates or changes were made in these areas from Zurich through Australia releases. ## Practical Impact for Customers ServiceNow customers upgrading from Zurich to Australia can expect no new CIM features or changes in the Australia release. The key improvements and role simplifications were introduced in Zurich, along with the Coral theme that updates the user experience. Customers should ensure they have the appropriate subscription licenses to activate CIM and verify role permissions for users managing change records within CIM tasks. By leveraging CIM, customers can efficiently plan, implement, and monitor improvement initiatives across various workflows (ITSM, CSM, HR Service Delivery) without ITIL role restrictions, measure success, and drive continuous improvement within their organizations. Consolidated page of all release notes for Continual Improvement Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]