--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Contract Management Pro release notes for upgrades from Zurich to Australia # Combined Contract Management Pro release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Contract Management Pro Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information to prepare for upgrading Contract Management Pro from the Zurich to the Australia release. It summarizes key new features, changes, activation steps, and highlights to facilitate a smooth transition and maximize the use of Contract Management Pro capabilities. Show full answer Show less ## Key Features * **Standalone Contract Requests:** Users can now create and process contract requests independently of parent records (e.g., purchase requisitions) from multiple interfaces, including Contract Workspace and Employee Center, which features new intake forms for contract types such as new contracts, amendments, and renewals. * **Contract Renewals:** A dedicated renewal request type enables management of contracts due for expiry or expired contracts. Renewals create linked contract repository records with full renewal tracking available via the Contract History tab. * **Contract Workspace Enhancements:** Users with the `sncmcore.contractreportviewer` role can access and filter the Contracts dashboard by request type (New Contract, Amendment, Renewal). * **Support for Parallel Signing:** Electronic signature processes now allow multiple signatories to sign simultaneously by assigning the same signing order to them. Each signatory's status updates individually. ## Changes * Renewal request types are now supported in configuration setups, simplifying administration and AI configuration without duplication. * Users can initiate amendments directly from contract records or Contract Workspace. * Signing order management has been improved: signatory order can be assigned or edited both when adding signatories and directly within the signatories list, supporting sequential or parallel signing workflows. * Automatic correction of signing order gaps and parallel grouping occurs when changing signature methods or preparing contracts for signature. ## Activation and Upgrade Information * No upgrade actions are required when moving from Zurich to Australia. * Contract Management Pro is available via the ServiceNow Store; customers should verify their entitlements to access the application and features. ## Additional Information for Customers * **Accessibility:** The Coral theme introduces a dark mode option for improved readability and reduced eye strain on web and mobile platforms. * **Feature Highlights:** The Australia release continues support for offline signatures, multiple document uploads, role assignments for signatories in electronic signature workflows, Adobe Sign integration without portal sign-in, and comprehensive contract family hierarchy views. * **AI Branding Update:** ServiceNow's AI experience is branded as ServiceNow Otto, reflected in product names including Contract Management Pro. This upgrade ensures enhanced contract lifecycle management with streamlined request processing, flexible signing workflows, and improved reporting---all without requiring manual upgrade interventions. Customers should review pre- and post-upgrade tasks as needed and confirm access through their ServiceNow entitlements. Consolidated page of all release notes for Contract Management Pro from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Contract Management Pro to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-contractmanagementpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : No upgrade actions are required for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Standalone contract requests](https://www.servicenow.com/docs/access?context=cncore-sa-submit&family=australia&ft:locale=en-US) : Create and process a contract request without linking a parent record such as a purchase requisition or sourcing event. Initiate a standalone request from the Contract Workspace, other business unit workspaces, or the Employee Center. The Employee Center has new intake forms for new contract, amendment, and renewal requests available in the base system, accessible from Employee CenterHelp CenterContracts. [Contract renewals](https://www.servicenow.com/docs/access?context=cmpro-renewal-landing&family=australia&ft:locale=en-US) : Manage contract renewals with a dedicated Renewal request type, available alongside New contract and Amendment. Submit a renewal request for contracts due for expiry or expired contracts. After signature, a renewed contract repository record is created with a link to the previous contract. When a renewal is signed, a new executed contract record is created with field values copied per configuration. Track the full renewal chain from the Contract History tab of the contract repository record. [Contract Workspace](https://www.servicenow.com/docs/access?context=cncore-contract-workspace&family=australia&ft:locale=en-US) : Contract report viewers with the sn_cm_core.contract_report_viewer role can now access the Contracts dashboard in the Contract Workspace and filter data by Request Type (New Contract, Amendment, or Renewal). [Support for parallel signing](https://www.servicenow.com/docs/access?context=cncore-signature-workflow&family=australia&ft:locale=en-US) : Enable parallel signing by assigning the same signing order to multiple signatories. Signatories with the same signing order receive signature requests at the same time and can complete their signatures independently. Signatory statuses update individually as each signatory signs, declines, or takes other actions. Note: Parallel signing is supported for electronic signatures. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Contract Management Pro features. {#dfrn3-contractmanagementpro-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Create a contract configuration](https://www.servicenow.com/docs/access?context=cncore-contract-config&family=australia&ft:locale=en-US) : Configurator-managed setups support the Renewal request type through a multi-select Request Type field, without requiring duplicate configuration entries. Both admin configuration and AI feature configuration extend to cover renewals. [Initiate an amendment from a contract record](https://www.servicenow.com/docs/access?context=cncore-amend-from-cntr&family=australia&ft:locale=en-US) : Initiate an amendment from the contract workspace or from within a contract repository record. [Assign a signing order while adding a signatory](https://www.servicenow.com/docs/access?context=cncore-update-sign-ss-cmr&family=australia&ft:locale=en-US) : The Signatory order field on the Add signatory form is editable. Assign a unique signing order to each signatory for sequential signing, or assign the same signing order to multiple signatories for parallel signing. [Modify the signing order on the Signatories related list](https://www.servicenow.com/docs/access?context=cncore-set-signing-order&family=australia&ft:locale=en-US) : Set the signing order for a signatory by entering a number directly in the Signatory order column on the Signatories related list in Contract Workspace. The Reorder option is not available to modify the signing orders. [Signing order gaps and parallel grouping corrected automatically](https://www.servicenow.com/docs/access?context=cncore-signature-workflow&family=australia&ft:locale=en-US) : When you change a contract signing method from electronic signature to wet signature, signatories with the same signing order are assigned unique sequential signing order, and any gaps in the signing order are removed.When you select Send for signature or Prepare for signature, any gaps in the signing order are automatically removed. | [ ] ## Removed Between your current release family and Australia, some Contract Management Pro features or functionality were removed. {#dfrn3-contractmanagementpro-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Contract Management Pro features or functionality were deprecated. {#dfrn3-contractmanagementpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Contract Management Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Contract Management Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Contract Management Pro is available in the ServiceNow store. Check your entitlements to determine whether you have access to this application. Note: Contract Management Pro is available in the ServiceNow store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Contract Management Pro, such as specific requirements or compliance levels. {#dfrn3-contractmanagementpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * View the complete contract family hierarchy --- including parent, sibling, and child contract requests --- from the Related contract requests tab of the contract request. * Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. * Assign roles to signatories to define their level of participation in the Docusign e-signature process. * Contract requests now support offline signatures, enabling users to manage contracts signed outside the system. * Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal. * Compare two revisions of the contract document and view the redlined compared document. * Initiate and manage amendment requests for existing contracts. * Generate summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts. * Link parent contracts during drafting and negotiation phases to inherit parent contract terms. * Pause and resume an in-progress signature process when updates to the signatory list are required. See [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Support for parallel signing in electronic signature process. * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Contract Management Pro. Check your entitlements to determine your access to specific features. * View the complete contract family hierarchy --- including parent, sibling, and child contract requests --- from the Related contract requests tab of the contract request. * Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. * Assign roles to signatories to define their level of participation in the Docusign e-signature process. * Manage contracts signed outside the system using offline signature support for contract requests. * Send contracts for signature using Adobe Sign without signing in to the electronic signature portal. * Track undelivered electronic signature requests for a contract. See [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&family=australia&ft:locale=en-US), for more information. Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ] *[\>]: and then