--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Contract Management Pro release notes for upgrades from Zurich to Australia # Combined Contract Management Pro release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Contract Management Pro Release Notes for Upgrades from Zurich to Australia This consolidated release note covers the key updates and changes for ServiceNow Contract Management Pro customers upgrading from the Zurich to the Australia release. It provides essential information on new features, configuration changes, activation guidance, and important upgrade considerations to help you prepare and optimize your Contract Management Pro experience. Show full answer Show less ## New Features in Australia * **Standalone Contract Requests:** Create and process contract requests independently without linking to parent records, accessible via Contract Workspace, business unit workspaces, or Employee Center intake forms. * **Contract Renewals:** Manage renewals through a dedicated Renewal request type, enabling submission for expiring or expired contracts and automatic creation of renewed contract records linked to previous contracts. Full renewal history is accessible via the Contract History tab. * **Contract Workspace Enhancements:** Report viewers with the sncmcore.contractreportviewer role can now filter Contracts dashboard data by Request Type (New, Amendment, Renewal). * **Parallel Signing Support:** Enable multiple signatories to sign simultaneously by assigning the same signing order, with individual tracking of signatory statuses. This is supported for electronic signatures. ## Key Changes * **Contract Configuration:** Configurator supports the Renewal request type with multi-select fields, extending both admin and AI configurations to cover renewals. * **Amendment Initiation:** Amendments can now be initiated directly from contract workspace or repository records for streamlined contract updates. * **Signing Order Management:** Assign and edit signing order on signatories via editable fields, supporting both unique sequential signing and parallel signing groups. The system automatically corrects gaps and reorders signing sequences, especially when switching signing methods. ## Activation and Upgrade Guidance No specific upgrade actions are required when moving to Australia. Contract Management Pro remains available through the ServiceNow Store, and customers should verify their entitlements for access. Installation involves requesting the app from the ServiceNow Store as before. ## Other Notable Information * **Deprecations and Removals:** No features were deprecated or removed in this upgrade. * **Accessibility:** The Zurich release introduced a Coral dark theme option to improve readability and reduce eye strain; no changes in Australia. * **Localization and Browser Requirements:** No updates or changes were made in either release. * **Highlighted Previous Features Retained:** Full contract family hierarchy views, multiple document uploads, role assignments for signatories, offline signature support, Adobe Sign integration without portal login, contract amendment management, AI-powered document summaries, and signature process pausing/resuming. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release enhances your Contract Management Pro capabilities by enabling more flexible contract request types, improved renewal tracking, and streamlined signing workflows, including parallel signing. You can better manage contract lifecycles, access detailed reporting, and maintain compliance with minimal disruption during upgrade. The improvements to signing order management and standalone requests increase efficiency and user autonomy within contract processes. Consolidated page of all release notes for Contract Management Pro from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Contract Management Pro to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-contractmanagementpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : No upgrade actions are required for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Standalone contract requests](https://www.servicenow.com/docs/access?context=cncore-sa-submit&family=australia&ft:locale=en-US) : Create and process a contract request without linking a parent record such as a purchase requisition or sourcing event. Initiate a standalone request from the Contract Workspace, other business unit workspaces, or the Employee Center. The Employee Center has new intake forms for new contract, amendment, and renewal requests available in the base system, accessible from Employee CenterHelp CenterContracts. [Contract renewals](https://www.servicenow.com/docs/access?context=cmpro-renewal-landing&family=australia&ft:locale=en-US) : Manage contract renewals with a dedicated Renewal request type, available alongside New contract and Amendment. Submit a renewal request for contracts due for expiry or expired contracts. After signature, a renewed contract repository record is created with a link to the previous contract. When a renewal is signed, a new executed contract record is created with field values copied per configuration. Track the full renewal chain from the Contract History tab of the contract repository record. [Contract Workspace](https://www.servicenow.com/docs/access?context=cncore-contract-workspace&family=australia&ft:locale=en-US) : Contract report viewers with the sn_cm_core.contract_report_viewer role can now access the Contracts dashboard in the Contract Workspace and filter data by Request Type (New Contract, Amendment, or Renewal). [Support for parallel signing](https://www.servicenow.com/docs/access?context=cncore-signature-workflow&family=australia&ft:locale=en-US) : Enable parallel signing by assigning the same signing order to multiple signatories. Signatories with the same signing order receive signature requests at the same time and can complete their signatures independently. Signatory statuses update individually as each signatory signs, declines, or takes other actions. Note: Parallel signing is supported for electronic signatures. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Contract Management Pro features. {#dfrn3-contractmanagementpro-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Create a contract configuration](https://www.servicenow.com/docs/access?context=cncore-contract-config&family=australia&ft:locale=en-US) : Configurator-managed setups support the Renewal request type through a multi-select Request Type field, without requiring duplicate configuration entries. Both admin configuration and AI feature configuration extend to cover renewals. [Initiate an amendment from a contract record](https://www.servicenow.com/docs/access?context=cncore-amend-from-cntr&family=australia&ft:locale=en-US) : Initiate an amendment from the contract workspace or from within a contract repository record. [Assign a signing order while adding a signatory](https://www.servicenow.com/docs/access?context=cncore-update-sign-ss-cmr&family=australia&ft:locale=en-US) : The Signatory order field on the Add signatory form is editable. Assign a unique signing order to each signatory for sequential signing, or assign the same signing order to multiple signatories for parallel signing. [Modify the signing order on the Signatories related list](https://www.servicenow.com/docs/access?context=cncore-set-signing-order&family=australia&ft:locale=en-US) : Set the signing order for a signatory by entering a number directly in the Signatory order column on the Signatories related list in Contract Workspace. The Reorder option is not available to modify the signing orders. [Signing order gaps and parallel grouping corrected automatically](https://www.servicenow.com/docs/access?context=cncore-signature-workflow&family=australia&ft:locale=en-US) : When you change a contract signing method from electronic signature to wet signature, signatories with the same signing order are assigned unique sequential signing order, and any gaps in the signing order are removed.When you select Send for signature or Prepare for signature, any gaps in the signing order are automatically removed. | [ ] ## Removed Between your current release family and Australia, some Contract Management Pro features or functionality were removed. {#dfrn3-contractmanagementpro-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Contract Management Pro features or functionality were deprecated. {#dfrn3-contractmanagementpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Contract Management Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Contract Management Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Contract Management Pro is available in the ServiceNow store. Check your entitlements to determine whether you have access to this application. Note: Contract Management Pro is available in the ServiceNow store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Contract Management Pro, such as specific requirements or compliance levels. {#dfrn3-contractmanagementpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * View the complete contract family hierarchy --- including parent, sibling, and child contract requests --- from the Related contract requests tab of the contract request. * Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. * Assign roles to signatories to define their level of participation in the Docusign e-signature process. * Contract requests now support offline signatures, enabling users to manage contracts signed outside the system. * Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal. * Compare two revisions of the contract document and view the redlined compared document. * Initiate and manage amendment requests for existing contracts. * Generate summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts. * Link parent contracts during drafting and negotiation phases to inherit parent contract terms. * Pause and resume an in-progress signature process when updates to the signatory list are required. See [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Support for parallel signing in electronic signature process. * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Contract Management Pro. Check your entitlements to determine your access to specific features. * View the complete contract family hierarchy --- including parent, sibling, and child contract requests --- from the Related contract requests tab of the contract request. * Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. * Assign roles to signatories to define their level of participation in the Docusign e-signature process. * Manage contracts signed outside the system using offline signature support for contract requests. * Send contracts for signature using Adobe Sign without signing in to the electronic signature portal. * Track undelivered electronic signature requests for a contract. | [ ] *[\>]: and then