--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Creator Studio release notes for upgrades from Zurich to Australia # Combined Creator Studio release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Creator Studio release notes for upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information about Creator Studio upgrades from the Zurich release to the Australia release. It covers new features, changes, deprecations, activation, requirements, and accessibility updates to help you effectively prepare for and manage your upgrade process. Show full answer Show less ## New Features * **Customizable Email Notifications (Zurich):** Admins can create branded custom email notifications and templates triggered by user requests or status changes. This includes new public email notification activities and a Guided Setup configuration option. * **New Playbook Activity (Zurich):** The Update submission playbook activity enables automatic updating of multiple fields on submitted records, supported by a new Guided Setup configuration for playbook activities. * **New Question Types for Forms (Zurich):** Two new question types---Duration (for specifying time lengths) and Attachment (for uploading files within dynamic behavior questions)---enhance form capabilities. * **Granular Admin Roles (Zurich):** New admin roles allow developers to perform specific administrative tasks without requiring full admin privileges, improving security and role management. * **Deleting Unpublished Forms (Zurich):** This feature allows complete removal of unpublished forms from the ServiceNow AI Platform, aiding in cleanup and management. * **Australia Release:** No new features introduced. ## Changes * **Deleting Questions from Unpublished Forms (Zurich):** Deleting a question also removes its record from the ServiceNow AI Platform to maintain data consistency. * **ServiceNow Otto Rebrand (Australia):** The AI experience brand is rebranded as ServiceNow Otto, reflected across Creator Studio and related products. Product entitlements remain unchanged; customers should verify feature access accordingly. * **Updated AI-Generated Content Identifiers (Australia):** AI gradient tokens now visibly mark components influenced or generated by Now Assist, improving transparency and user recognition of AI-driven content. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation and Licensing Creator Studio must be installed via the ServiceNow Store. Customers should request installation there and refer to the ServiceNow Store version history for cumulative release notes. The App Engine Enterprise license is required to use Creator Studio, so ensure your licensing and entitlements are up to date before upgrading. ## Additional and Browser Requirements There are no updates to browser requirements between Zurich and Australia. Customers should verify their entitlements for Creator Studio access, especially in the Australia release. ## Accessibility Improvements * **Zurich:** Introduction of the Coral theme with a dark mode option improves readability and reduces eye strain for web and mobile users. * **Australia:** Enhanced accessibility includes accurate ARIA roles for form elements, correct labeling of rich text areas for screen readers, keyboard focus containment within modal dialogs, and improved screen reader support for form components, facilitating better use with assistive technologies. ## Practical Implications for ServiceNow Customers * You can customize email notifications to maintain consistent branding and improve communication workflows. * Automate record updates in playbooks to streamline app processes without manual intervention. * Enhance forms with new question types to capture richer data inputs. * Utilize granular admin roles to delegate configuration tasks securely. * Identify AI-generated content easily, improving transparency when using AI features. * Benefit from improved accessibility features to support diverse user needs. * Plan your upgrade carefully by reviewing licensing, activation steps, and entitlement checks to ensure uninterrupted Creator Studio use. Consolidated page of all release notes for Creator Studio from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Creator Studio to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-creatorstudio-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Creator Studio. {#dfrn3-creatorstudio-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Customizable email notifications](https://www.servicenow.com/docs/access?context=crs-admining-notifications&family=zurich&ft:locale=en-US) : Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. [New playbook activity to update record fields](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=zurich&ft:locale=en-US) : Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. [New question types for forms](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=zurich&ft:locale=en-US) : Two new question types are available for forms: Duration and Attachment. * Duration enables users to specify a length of time. * Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=roles-creator-studio&family=zurich&ft:locale=en-US) : Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. [Delete unpublished forms](https://www.servicenow.com/docs/access?context=crs-delete-form&family=zurich&ft:locale=en-US) : You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Creator Studio features. {#dfrn3-creatorstudio-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Deleting questions from unpublished forms removes the record](https://www.servicenow.com/docs/access?context=creator-studio-delete-forms-questions&family=zurich&ft:locale=en-US) : When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform. | | Australia | [ServiceNow Otto rebrand](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Creator Studio. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Updated identifiers for AI-generated components](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) : AI gradient tokens are applied to specific components on the forms page to indicate when content has been generated or influenced by Now Assist. More easily identify AI-generated content consistently through the consistent and recognizable AI identity within Creator Studio. | [ ] ## Removed Between your current release family and Australia, some Creator Studio features or functionality were removed. {#dfrn3-creatorstudio-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Creator Studio features or functionality were deprecated. {#dfrn3-creatorstudio-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Creator Studio. {#dfrn3-creatorstudio-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | | Australia | Additional requirements : Check your entitlements to determine whether you have access to Creator Studio. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels. {#dfrn3-creatorstudio-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see [Dark mode in Creator Studio](https://www.servicenow.com/docs/access?context=crs-enabling-dark-mode&family=zurich&ft:locale=en-US). | | Australia | Accessibility information : The following updates were made to support accessibility: * Form elements now have accurate interactive ARIA roles, enabling screen readers to identify and announce them accurately. * Rich text area and form elements are now accurately labeled so screen readers can announce them correctly when focused. * Keyboard focus now remains within the expanded template preview modal for the duration of the modal interaction. * The rich text frame Long Description now has the correct label, enabling screen readers to identify and announce it correctly. | [ ] ## Localization information If there are specific localization considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Create customized email notifications that are sent by the apps that you build. * Add playbooks with a new activity that automatically updates some fields on the app's generated record. * Augment forms with the new Duration and Attachment question types. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Distinguish AI-generated apps and features at a glance using updated icons. * Use improved screen reader support and keyboard navigation when interacting with forms and templates using assistive technologies. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=australia&ft:locale=en-US) for more information. | [ ]