--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Creator Studio release notes for upgrades from Zurich to Australia # Combined Creator Studio release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Creator Studio Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the updates, new features, changes, and important upgrade information for Creator Studio from the Zurich release through to Australia. It is designed to assist customers in preparing for upgrades by summarizing essential product enhancements and requirements across these releases. Show full answer Show less ## Key Features Introduced * **Customizable Email Notifications (Zurich):** Admins can create branded, custom email templates for notifications triggered by user requests or request status changes. This includes new public-scope email notification activities and a Guided Setup option to configure them. * **New Playbook Activity (Zurich):** A new "Update submission" playbook activity allows apps to automatically modify multiple fields on submitted records. It is supported by a Guided Setup configuration item. * **New Form Question Types (Zurich):** The addition of *Duration* and *Attachment* question types enhances form capabilities, allowing users to specify time lengths and upload attachments directly within dynamic form behaviors. * **Granular Admin Roles (Zurich):** Several new admin roles enable developers to perform configuration tasks without full admin privileges, improving security and role management. * **Delete Unpublished Forms (Zurich):** Users can now completely delete unpublished forms from Creator Studio, which also removes their records from the ServiceNow AI Platform. * **AI Content Identification (Australia):** Updated AI gradient tokens visually mark AI-generated or influenced components on forms, improving transparency and recognition of AI-assisted content. * **Accessibility Improvements (Australia):** Enhancements include accurate ARIA roles, improved screen reader labeling, keyboard focus management within modal dialogs, and better support for rich text fields, supporting users with assistive technologies. ## Important Changes * **ServiceNow Otto Rebrand (Australia):** The AI experience brand has been renamed to ServiceNow Otto, reflected in product names including Creator Studio. Customer entitlements and access remain unchanged but should be reviewed to confirm feature availability. * **Question Deletion Behavior (Zurich):** Deleting questions from unpublished forms now also removes their records from the AI Platform, ensuring data consistency. ## Activation and Licensing Creator Studio must be installed via the ServiceNow Store by submitting a request. Customers should verify their App Engine Enterprise license for Zurich or review entitlements for Australia to confirm access to Creator Studio features. ## Additional Notes * **No Updates for Several Releases:** Certain releases between Zurich and Australia had no changes for Creator Studio, which is explicitly noted in the release notes. * **No Feature Removals or Deprecations:** There were no features removed or deprecated between Zurich and Australia. * **Browser Requirements:** No changes were introduced to browser support during this period. * **Localization:** No localization updates were made. * **Dark Theme (Zurich):** Introduction of a Coral dark theme option for improved readability and reduced eye strain on web and mobile interfaces. ## Practical Implications for ServiceNow Customers When upgrading Creator Studio from Zurich to Australia, customers can expect enhanced customization, improved automation through playbook activities, and richer form capabilities. The updated AI content indicators and accessibility improvements enhance usability and transparency. Ensure to review entitlements and license requirements before upgrading, and follow pre- and post-upgrade tasks to maintain a smooth transition. These enhancements together help you build more sophisticated, user-friendly applications with consistent branding and better accessibility support. Consolidated page of all release notes for Creator Studio from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Creator Studio to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-creatorstudio-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Creator Studio. {#dfrn3-creatorstudio-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Customizable email notifications](https://www.servicenow.com/docs/access?context=crs-admining-notifications&family=zurich&ft:locale=en-US) : Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. [New playbook activity to update record fields](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=zurich&ft:locale=en-US) : Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. [New question types for forms](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=zurich&ft:locale=en-US) : Two new question types are available for forms: Duration and Attachment. * Duration enables users to specify a length of time. * Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=roles-creator-studio&family=zurich&ft:locale=en-US) : Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. [Delete unpublished forms](https://www.servicenow.com/docs/access?context=crs-delete-form&family=zurich&ft:locale=en-US) : You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Creator Studio features. {#dfrn3-creatorstudio-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Deleting questions from unpublished forms removes the record](https://www.servicenow.com/docs/access?context=creator-studio-delete-forms-questions&family=zurich&ft:locale=en-US) : When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform. | | Australia | [ServiceNow Otto rebrand](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Creator Studio. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Updated identifiers for AI-generated components](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) : AI gradient tokens are applied to specific components on the forms page to indicate when content has been generated or influenced by Now Assist. More easily identify AI-generated content consistently through the consistent and recognizable AI identity within Creator Studio. | [ ] ## Removed Between your current release family and Australia, some Creator Studio features or functionality were removed. {#dfrn3-creatorstudio-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Creator Studio features or functionality were deprecated. {#dfrn3-creatorstudio-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Creator Studio. {#dfrn3-creatorstudio-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | | Australia | Additional requirements : Check your entitlements to determine whether you have access to Creator Studio. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels. {#dfrn3-creatorstudio-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see [Dark mode in Creator Studio](https://www.servicenow.com/docs/access?context=crs-enabling-dark-mode&family=zurich&ft:locale=en-US). | | Australia | Accessibility information : The following updates were made to support accessibility: * Form elements now have accurate interactive ARIA roles, enabling screen readers to identify and announce them accurately. * Rich text area and form elements are now accurately labeled so screen readers can announce them correctly when focused. * Keyboard focus now remains within the expanded template preview modal for the duration of the modal interaction. * The rich text frame Long Description now has the correct label, enabling screen readers to identify and announce it correctly. | [ ] ## Localization information If there are specific localization considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Create customized email notifications that are sent by the apps that you build. * Add playbooks with a new activity that automatically updates some fields on the app's generated record. * Augment forms with the new Duration and Attachment question types. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Distinguish AI-generated apps and features at a glance using updated icons. * Use improved screen reader support and keyboard navigation when interacting with forms and templates using assistive technologies. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=australia&ft:locale=en-US) for more information. | [ ]