--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Customer Contracts and Entitlements release notes for upgrades from Zurich to Australia # Combined Customer Contracts and Entitlements release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information regarding upgrades of Customer Contracts and Entitlements from the Zurich to Australia release family. It summarizes new features, changes, and activation details to help you prepare for and optimize your upgrade experience. No feature removals, deprecations, or browser-specific updates were introduced between these releases. Show full answer Show less ## New Features * **From Zurich Release:** * Price ramps enable specifying dynamic pricing for products or services within a single quote, which then reflects in contracts. * Enhanced renewals workflow allows separate configuration of renewal opportunity and quote generation dates, with automatic updates when new products are added. * Support for non-standard renewals, enabling early or late contract renewals with updated pricing or extensions. * Modification capabilities include changing line item quantities, swapping subscribed products, and modifying contracts at both line and header levels. * Upsell and downsell features allow quantity adjustments on contract lines, generating updated quotes or orders accordingly. * Ability to add new line items to existing contracts during modifications or through contract-initiated flows. * **From Australia Release:** * **Derived priced products:** Dynamically calculate prices based on underlying pricing logic, enhancing pricing accuracy and consistency. * **Contracts consolidation:** Merge multiple contract lines or renewal quotes into single consolidated renewal quotes, improving operational efficiency and reducing duplication. * **Contracts hierarchical list:** View contract lines as collapsible hierarchical lists within customer contract records, simplifying navigation and workflow application for complex product structures. * **Contract renewal performance improvements:** Asynchronous processing accelerates handling of large-scale renewals across quotes, orders, and opportunities. * **Early renewal and termination of ramped contract lines:** Enables processing of early renewals and terminations on contract lines with price ramps. ## Activation Information Customer Contracts and Entitlements is available as a ServiceNow AI Platform feature activated via the **com.snpsscore** plugin, requiring a separate subscription. Activation is done through the ServiceNow Store. After activation, new contracts and entitlements utilize a new data model supporting updated workflows and entitlement verification APIs. Existing contracts can be viewed but not modified under this model. Refer to Post-Sales Support for detailed activation and support information. ## Practical Benefits for ServiceNow Customers * Enhanced pricing flexibility and accuracy with price ramps and derived priced products. * Streamlined contract management through consolidation and hierarchical views. * Improved renewal processes with asynchronous workflows for better scalability and efficiency. * Greater control over contract modifications, renewals, and terminations, including non-standard cycles and ramped pricing lines. * Simplified upgrade path with clear pre- and post-upgrade tasks and no deprecated or removed features between Zurich and Australia. Consolidated page of all release notes for Customer Contracts and Entitlements from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Support Price Ramps in contract](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=zurich&ft:locale=en-US) : Enable customers to specify price ramps for a product or service in a single quote. When the quote is completed and the order process is finalized, the contract captures the new pricing details.​ [Enhancements in Renewals workflow](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=zurich&ft:locale=en-US) : * Configure renewal opportunity and quote generation dates on separate dates. * Renewed quotes automatically update when new products are added to auto-renewed contracts. [Non-Standard Renewals](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Renew customer contracts outside the standard renewal cycle. You can perform early renewals to generate new contracts with updated pricing terms or late renewals to extend contracts after the expiry date. [Modify line item quantities](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Swap an existing subscribed product or service with another product, either partially or fully. [Renew a service contract](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Initiate renewals from contracts at either the line level or the contract level. The resulting renewal quotes and orders generate a new contract that is associated with the original contract in the renewal history. [Add contract lines to a service contract](https://www.servicenow.com/docs/access?context=cce-add-contract-lines&family=zurich&ft:locale=en-US) : Add new line items to an existing contract by initiating the flow from contract. You can also add new line items to an existing contract while modifying a quote or contract. [Modify a service contract](https://www.servicenow.com/docs/access?context=cce-modify-service-contract&family=zurich&ft:locale=en-US) : Initiate a modification from the contract header to generate a quote or order containing all contract lines. You can also select specific contract lines and initiate a modification, resulting in a quote or order that includes only the selected lines. [Upsell or Downsell a service contract line](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Select one or more root contract lines to adjust quantities. You can add or reduce quantities on a contract line by selecting the Upsell or Downsell feature. After updating the quantities of the contract lines, a single quote or order is generated with the updated quote lines. | | Australia | [Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows. [Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication. [Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=australia&ft:locale=en-US) : Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies. [Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities. [Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Enables users to process early renewals and early terminations on contract lines that have ramps. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=zurich&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=australia&ft:locale=en-US). Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Initiate renewals from contracts at the contract or contract line level. * Add new line items to an existing contract. * Initiate modification from the contract header. * Add or reduce quantities on a contract line. * Define pricing and quantity schedules in contracts across specific time periods. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=zurich&ft:locale=en-US) for more information. | | Australia | * Support derived priced products in Contracts and Entitlements workflows. * Support contract consolidation and merge operations. * Support hierarchical list view for contract lines in customer contracts. * Enhance contract renewal performance with asynchronous processing. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=australia&ft:locale=en-US) for more information. | [ ]