--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia # Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates related to the Dispute Content Pack for US Regulations as they upgrade from the Zurich release to the Australia release. It highlights any new features, changes, removals, deprecations, activation instructions, and other relevant information to help customers plan and execute their upgrade smoothly. Show full answer Show less ## Key Changes * **Enhanced SLA Definitions for Reg E and Reg Z (Australia)** : The Australia release improves regulatory compliance in dispute workflows by modifying SLA tracking and timelines: * SLA tracking is now based on the dispute report date instead of the case creation date. * For Regulation Z disputes, the resolution timeframe is updated to within two complete billing cycles or 90 calendar days from the dispute report date. * No new features, removals, or deprecations were introduced between Zurich and Australia releases for this content pack. ## Activation and Installation The Dispute Content Pack for US Regulations is available for installation via the ServiceNow Store. Customers should request the app through the store, where they can also find version history and cumulative release notes for all released apps. This ensures proper activation and access to the latest regulatory content. ## Other Considerations * No additional requirements, browser compatibility updates, accessibility information, or localization changes were introduced between Zurich and Australia releases. * Customers should review pre- and post-upgrade tasks as recommended to ensure a successful transition. ## Practical Impact for ServiceNow Customers By upgrading to the Australia release, customers benefit from improved SLA definitions that enhance compliance with US Regulation E and Regulation Z, reducing regulatory risks and supporting timely dispute resolution. The streamlined SLA tracking based on dispute report dates aligns better with regulatory expectations. Customers can expect a smoother upgrade process with clear activation instructions and no unexpected changes to other functionality. Consolidated page of all release notes for Dispute Content Pack for US Regulations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Content Pack for US Regulations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputecontentpackforusregulations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Content Pack for US Regulations features. {#dfrn3-disputecontentpackforusregulations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Enhanced SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=australia&ft:locale=en-US) : Improve regulatory adherence in your dispute workflow with the following enhancements to Reg E and Reg Z SLA definitions, ensuring timely dispute resolution and reducing regulatory risk exposure: * SLA tracking now anchors to the dispute report date instead of the case creation date. * SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date. | [ ] ## Removed Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were removed. {#dfrn3-disputecontentpackforusregulations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were deprecated. {#dfrn3-disputecontentpackforusregulations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Dispute Content Pack for US Regulations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels. {#dfrn3-disputecontentpackforusregulations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Improve compliance with US Regulation E (Reg E) and Regulation Z (Reg Z) through the Service Level Agreement (SLA) definitions enhancements. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]