--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia # Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia This document consolidates all release notes related to the Dispute Content Pack for US Regulations, focusing on upgrades from the Zurich release to the Australia release. It serves as a comprehensive reference to understand new features, changes, deprecations, activation procedures, and other relevant upgrade considerations. Show full answer Show less ## Key Changes * **Enhanced SLA Definitions for Reg E and Reg Z (Australia release):** * SLA tracking now anchors to the dispute report date rather than the case creation date, improving accuracy in monitoring timelines. * Updated SLA timelines for Regulation Z require financial institutions to resolve disputes within two complete billing cycles or 90 calendar days from the dispute report date, ensuring timely resolution and better regulatory compliance. * No features or functionality were removed or deprecated between Zurich and Australia releases. * There were no updates or new features in the Zurich release. ## Activation and Installation The Dispute Content Pack for US Regulations is available for installation via the ServiceNow Store. Customers should request the app through the store, where they can also find the version history and cumulative release notes for all related apps. ## Additional Considerations * No new additional requirements, browser requirements, accessibility information, or localization considerations were introduced in this upgrade. * The enhanced SLA definitions improve compliance specifically with US Regulation E (Reg E) and Regulation Z (Reg Z), helping reduce regulatory risk exposure through improved dispute resolution workflows. Consolidated page of all release notes for Dispute Content Pack for US Regulations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Content Pack for US Regulations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputecontentpackforusregulations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Content Pack for US Regulations features. {#dfrn3-disputecontentpackforusregulations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Enhanced SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=australia&ft:locale=en-US) : Improve regulatory adherence in your dispute workflow with the following enhancements to Reg E and Reg Z SLA definitions, ensuring timely dispute resolution and reducing regulatory risk exposure: * SLA tracking now anchors to the dispute report date instead of the case creation date. * SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date. | [ ] ## Removed Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were removed. {#dfrn3-disputecontentpackforusregulations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were deprecated. {#dfrn3-disputecontentpackforusregulations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Dispute Content Pack for US Regulations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels. {#dfrn3-disputecontentpackforusregulations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Improve compliance with US Regulation E (Reg E) and Regulation Z (Reg Z) through the Service Level Agreement (SLA) definitions enhancements. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]