--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Zurich to Australia # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Nacha Release Notes for Upgrades from Zurich to Australia This consolidated page provides all relevant release notes for the Dispute Rules Content Pack for Nacha, specifically covering upgrades from the Zurich release family to Australia. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, and activation details related to this content pack. Show full answer Show less ## New Features * **Zurich Release:** Introduced decision tables for ACH dispute processing, enabling streamlined validation of ACH transaction details and questionnaire answers against eligibility rules. * **Zurich Release:** Included a Knowledge Base article that contains a comprehensive table of reason codes and chargeback rules to verify chargeback eligibility. * **Australia Release:** No new features were added beyond those introduced in Zurich. ## Changes, Removals, and Deprecations There were no updates, removals, or deprecations to the Dispute Rules Content Pack for Nacha features between Zurich and Australia releases. ## Activation Information * The Dispute Rules Content Pack for Nacha can be activated by requesting it from the **ServiceNow Store**. * Customers should visit the ServiceNow Store website to view available apps and understand the request process. * Cumulative release notes and version history are also accessible through the ServiceNow Store for additional context. ## Additional Considerations * No new additional requirements, browser requirements, accessibility information, or localization considerations were introduced between Zurich and Australia releases. ## Highlight Information * Zurich release enables running chargeback eligibility rules and deriving ACH dispute categories and reason codes based on Nacha guidelines. * Integration with the Knowledge Base article supports determination of chargeback eligibility through defined rules and conditions. * No further highlight updates were made in Australia. Consolidated page of all release notes for Dispute Rules Content Pack for Nacha from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Nacha release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Nacha to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Decision tables for ACH dispute processing](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-explore&family=zurich&ft:locale=en-US) : Streamline dispute processing by validating ACH transaction details and questionnaire answers against the eligibility rules in the decision tables included in this application. [Supporting Knowledge Base article](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-use&family=zurich&ft:locale=en-US) : Verify chargeback eligibility with the included Knowledge Base article that contains a table of reason codes and chargeback rules. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Rules Content Pack for Nacha features. {#dfrn3-disputerulescontentpackfornacha-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Dispute Rules Content Pack for Nacha features or functionality were removed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Rules Content Pack for Nacha features or functionality were deprecated. {#dfrn3-disputerulescontentpackfornacha-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Dispute Rules Content Pack for Nacha by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Dispute Rules Content Pack for Nacha is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Nacha, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackfornacha-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Run chargeback eligibility rules and derive ACH dispute categories and reason codes based on Nacha guidelines. * Determine chargeback eligibility using an integrated KB article that contains rules and conditions. See [\[Placeholder link text to key bundle-finso.dispute-rules-content-pack-nacha-landing-page\]](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]