--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Document Intelligence release notes for upgrades from Zurich to Australia # Combined Document Intelligence release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Intelligence release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, deprecations, and activation information for Document Intelligence from the Zurich release through to the Australia release. It is designed to assist customers in preparing for their upgrade and understanding what to expect with the Australia release. Show full answer Show less ## New Features * **Zurich Release:** Introduced new third-party AI model provider options available for all AI applications within Document Intelligence. Customers can now use Google Gemini and AWS Claude alongside existing providers such as Now LLM Service and Azure OpenAI for generative AI skills and AI agents. * **Australia Release:** No new features were added. ## Changes * **Zurich Release:** The Coral theme became the default theme for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme offers a fresh, brand-neutral look with optional dark mode support for improved readability and user comfort. * **Australia Release:** No changes were made. ## Deprecations and Removals * **Zurich Release:** The Document Intelligence application was removed from the application navigator, signaling preparation for future deprecation. Document extraction features are hidden and no longer activated on new instances but remain supported. Customers are guided to use the Now Assist in Document Intelligence application for document information extraction going forward. Additionally, the Document Intelligence Admin plugin (sndocinteladmin) is planned for deprecation in the upcoming B release. * **Australia Release:** Continued the deprecation approach initiated in Zurich, maintaining support while hiding and not activating Document Intelligence on new instances. * **Removals:** No features or functionality were removed during these releases. ## Activation and Installation * Document Intelligence must be installed by requesting it from the ServiceNow Store. It depends on the Document Intelligence plugin, Predictive Intelligence plugin, and Document Intelligence UI component. * Customers should refer to the ServiceNow Store for detailed installation instructions and version history. ## Accessibility and User Experience * The Coral theme introduced in Zurich includes a dark theme option for web and mobile, designed to reduce eye strain and improve readability. ## Additional Notes * No changes were made to browser requirements, localization, or additional configuration requirements between Zurich and Australia releases. * If a release did not include updates in a particular area, the documentation explicitly notes "No updates for this release" to clarify the status. ## Practical Implications for ServiceNow Customers Customers upgrading from Zurich to Australia can expect stability with no new disruptive changes or feature removals. They should plan for the ongoing deprecation of legacy Document Intelligence components and transition to Now Assist for document extraction capabilities. The introduction of new AI model providers in Zurich enhances AI functionality, while the Coral theme improves the user interface experience with modern visuals and accessibility improvements like dark mode. Consolidated page of all release notes for Document Intelligence from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Intelligence to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Document Intelligence. {#dfrn3-documentintelligence-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Document Intelligence features. {#dfrn3-documentintelligence-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Document Intelligence features or functionality were removed. {#dfrn3-documentintelligence-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Document Intelligence features or functionality were deprecated. {#dfrn3-documentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Zurich | The Document Intelligence application has been removed from the application navigator. * Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [\[Placeholder link text to key docintel-nowassist-landing\]](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US). * The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release. | | Australia | Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence (Legacy)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Document Intelligence. {#dfrn3-documentintelligence-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=zurich&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-documentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use Google Gemini and Anthropic Claude as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]