--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Document Services release notes for upgrades from Zurich to Australia # Combined Document Services release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a clear guide for upgrading Document Services from the Zurich release to the Australia release. It outlines new features, changes, removals, deprecations, activation instructions, and other relevant information to ensure a smooth transition while maximizing the value of Document Services capabilities. Show full answer Show less ## New Features * **Zurich Highlights:** Introduced Smart Documents for quick summaries and Q\&A, side-by-side document comparison, and PDF generation guardrails to enhance stability and accessibility. * **Australia Enhancements:** * AI-powered redaction for sensitive data with compliance code assignment and review capabilities. * Voice Assist for Docs skill to generate audio summaries and enable voice-based interaction with documents. * Unified Document Management components integrated into Workspace, featuring intuitive folder structures, cloud integration, one-click actions, and embedded workflows. * Granular administrative roles allow developers and admins to perform Document Services configurations without full admin privileges. ## Changes * Button and UI label updates to improve clarity, such as renaming "Summarize" to "Ask Now Assist" and updating cloud-related buttons and tabs. * Expanded document service framework to better integrate with Microsoft OneDrive and Google Drive, supporting all file extensions and enabling direct file linking, uploading, syncing, and permission management. * Introduction of ServiceNow Otto® conversational AI platform, offering multimodal, autonomous orchestration capabilities and embedding AI-driven Document Services features (document summary, voice Q\&A, redaction) across Classic UI, Service Portals, and Workspace. * Support for Coral theme as the default UI experience with a dark mode option to enhance usability and accessibility. * Enhanced PDF generation with accessibility features for regulated markets and improved document classification to control public sharing. ## Activation and Requirements * Document Services remains active by default as part of the ServiceNow AI Platform. * Document Management functionality requires activation of the Document Management plugin (com.snc.platformdocumentmanagement). * Multi Provider Document Services Framework must be installed through the ServiceNow Store upon request. * No new browser or additional technical requirements were introduced between Zurich and Australia releases. ## Accessibility and Localization * Continued focus on accessibility with dark theme options and PDF generation guardrails to support compliance. * No new localization considerations introduced in the Australia release. ## Key Outcomes for ServiceNow Customers * Upgrading enables advanced AI-driven document insights, including summarization, voice interaction, and sensitive data redaction to improve compliance and efficiency. * Enhanced document management within Workspace streamlines file organization, collaboration, and lifecycle control with improved UI and cloud integration. * Granular admin roles empower teams to manage Document Services configurations securely without over-provisioning full admin rights. * Seamless integration of ServiceNow Otto's AI capabilities across all relevant platforms ensures consistent, intelligent document interaction experiences. * Improved UI themes and accessibility features enhance user comfort and regulatory compliance across web and mobile interfaces. Consolidated page of all release notes for Document Services from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : Accelerate insights with quick summaries, dynamic Q\&A, and FAQs that reduce time spent searching for information [Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US) : Compare two versions of the document side by side. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. | | Australia | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US) : Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. [Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US) : Generate audio summaries and interact using voice-based questions to understand and extract key information from documents. [Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US) : Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US) : Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : The Summarize button was changed to the Ask Now Assist button. [Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US) : Specify the method used to identify and validate the user who has signed the PDF using the property value. [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US) : Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. [Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. [Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Google Drive. [PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Generate a PDF with accessibility for regulated markets. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Upload to provider button](https://www.servicenow.com/docs/access?context=upload-external-provider&family=zurich&ft:locale=en-US) : The Upload to provider button was changed to Upload to cloud button within the Connect with external cloud dialog box. [Sync button](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The Sync button was changed to the Download from Cloud button. [Upload to cloud button](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : The Upload to cloud button has been added for versions. [External Provider Settings tab](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The External Provider Settings tab was changed to the External Cloud Settings tab. [Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Upload your files directly to an external cloud (including multiple versions of the document). [Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US) : Set the sharing permissions on your external cloud files. [Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US) : Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. [Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. [HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Specify an image retrieval timeout for HTML to PDF conversion. [Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US) : Limit public sharing based on a document's classification. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US) : The Next Experience Document Viewer is now available in the Classic UI (UI16) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q\&A, smart redaction, and manual redaction are available. [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US) : Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. | [ ] ## Removed Between your current release family and Australia, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US). Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US). Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added static and dynamic guardrails for accessibility support for PDF document generation [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added support for PDF document generation with accessibility for regulated markets. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Compare any two document versions and track changes by using document comparison. * Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. * Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. * Control public sharing by using document classification to ensure document security. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. * Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. * Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. * Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. * Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. * Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q\&A, smart redaction, along with manual redaction * Enable Smart Document Skill across all tables by default, removing the need for manual configuration. * Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements * Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]