--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Document Services release notes for upgrades from Zurich to Australia # Combined Document Services release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the upgrade of Document Services from the Zurich release family to Australia. It highlights new features, changes, activation details, and key enhancements to help you prepare and understand what to expect during and after the upgrade. Show full answer Show less ## Key Features * **Australia New Features:** * **AI-Powered Redaction:** Automatically detect and redact sensitive data in documents using AI, with options to review and assign compliance codes to protect confidential information. * **Voice Assist for Docs Skill:** Generate audio summaries and interact via voice queries to extract key document information, supporting hands-free and accessible use. * **Document Management in Workspace:** Enhanced organization and collaboration with intuitive folder structures, cloud integration, drag-and-drop uploads, one-click actions, version tracking, granular permissions, and embedded workflows all accessible from a unified interface. * **Granular Administrative Roles:** Enable developers and administrators to perform Document Services configuration tasks without full admin privileges, enhancing security and role management. * **ServiceNow Otto Integration:** The conversational AI platform now supports multimodal interactions and autonomous workflow orchestration, with capabilities such as document summary, voice Q\&A, and redaction available across Classic UI, Service Portals, and Workspace. * **Smart Document Skill:** Enabled by default across all tables, simplifying deployment and ensuring consistent AI-powered document insights. * **Zurich Features Continued:** * Smart Documents with quick summaries, dynamic Q\&A, and FAQs. * Document comparison for side-by-side version analysis. * Guardrails to maintain PDF generation stability and accessibility compliance. * Integration with Microsoft OneDrive and Google Drive for file retrieval. * Coral theme as default UI with available dark mode option. ## Changes * UI updates including renaming of buttons and tabs for clarity (e.g., Summarize to Ask Now Assist, Upload to provider to Upload to cloud). * Enhanced document security features such as classification-based sharing restrictions and personal token-based authentication for external cloud accounts. * Expanded support for linking any Google Drive file type and better HTML to PDF conversion controls. * Document Viewer is now consistent across Classic UI, Service Portals, and Workspace, enabling access to advanced AI features. ## Activation and Requirements Document Services is active by default as part of the ServiceNow AI Platform. Document Management requires activation of the Document Management plugin (com.snc.platformdocumentmanagement). The Multi Provider Document Services Framework must be installed separately from the ServiceNow Store. No new browser or localization requirements were introduced with this upgrade. ## Accessibility and Compliance * PDF generation supports accessibility features suitable for regulated markets, maintained via static and dynamic guardrails. * The Coral theme offers a dark mode option to reduce eye strain and enhance readability. ## Practical Benefits for ServiceNow Customers * Accelerate document processing with AI-driven summaries, redactions, and voice interactions. * Improve document security and compliance with sensitive data redaction and classification-based sharing controls. * Streamline document management within Workspace with enhanced folder structures, version control, and integrated workflows. * Reduce administrative overhead by assigning granular roles for Document Services configuration. * Leverage the ServiceNow Otto conversational AI platform for richer, automated document insights and interactions across multiple UI experiences. Consolidated page of all release notes for Document Services from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : Accelerate insights with quick summaries, dynamic Q\&A, and FAQs that reduce time spent searching for information [Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US) : Compare two versions of the document side by side. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. | | Australia | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US) : Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. [Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US) : Generate audio summaries and interact using voice-based questions to understand and extract key information from documents. [Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US) : Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US) : Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : The Summarize button was changed to the Ask Now Assist button. [Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US) : Specify the method used to identify and validate the user who has signed the PDF using the property value. [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US) : Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. [Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. [Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Google Drive. [PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Generate a PDF with accessibility for regulated markets. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Upload to provider button](https://www.servicenow.com/docs/access?context=upload-external-provider&family=zurich&ft:locale=en-US) : The Upload to provider button was changed to Upload to cloud button within the Connect with external cloud dialog box. [Sync button](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The Sync button was changed to the Download from Cloud button. [Upload to cloud button](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : The Upload to cloud button has been added for versions. [External Provider Settings tab](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The External Provider Settings tab was changed to the External Cloud Settings tab. [Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Upload your files directly to an external cloud (including multiple versions of the document). [Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US) : Set the sharing permissions on your external cloud files. [Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US) : Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. [Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. [HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Specify an image retrieval timeout for HTML to PDF conversion. [Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US) : Limit public sharing based on a document's classification. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US) : The Next Experience Document Viewer is now available in the Classic UI (UI16) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q\&A, smart redaction, and manual redaction are available. [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US) : Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. | [ ] ## Removed Between your current release family and Australia, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US). Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US). Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added static and dynamic guardrails for accessibility support for PDF document generation [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added support for PDF document generation with accessibility for regulated markets. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Compare any two document versions and track changes by using document comparison. * Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. * Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. * Control public sharing by using document classification to ensure document security. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. * Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. * Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. * Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. * Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. * Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q\&A, smart redaction, along with manual redaction * Enable Smart Document Skill across all tables by default, removing the need for manual configuration. * Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements * Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]