--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Domain Separation release notes for upgrades from Zurich to Australia # Combined Domain Separation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Domain Separation release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with important information about upgrading Domain Separation from the Zurich release family to Australia. It highlights new features, changes, and key considerations to help you prepare and optimize your upgrade process. The notes cover enhancements aimed at improving domain management efficiency, visibility control, and performance, especially for large managed service providers (MSPs). Show full answer Show less ## Key Features * **AI Agent for Domain Visibility Management (Australia):** Introduces a conversational AI agent that allows domain administrators to query, validate, add, or remove domain visibility settings using natural language commands. This streamlines multistage visibility management tasks without navigating complex interfaces. Activation requires installing the Domain Separation AI Agent plugin. * **Domain Admin Delete-by-Domain (Zurich):** Enables domain administrators to delete data by domain to manage storage more efficiently, with capabilities for data recovery and retention policy enforcement. * **Domain Table Update Optimization (Zurich):** Domain table changes are now queued and processed in a single background job, simplifying updates and improving system performance. * **Global Domain Upgraded Process Overrides Report (Australia):** Provides system and domain administrators with a dashboard to track and review process overrides impacted by global process upgrades, including filtering and sorting options. A scriptable API supports custom integrations and automation. * **Domain Visibility Performance Improvements (Australia):** Visibility queries have been optimized for large MSP environments, reducing average query time by 70% (from 3.2 seconds to under 1 second) for instances managing 10,000 or more domains. ## Changes * **Dot-Walk Scoping Bypass Compliance (Australia):** Updated to comply with platform-wide directives affecting dot-walk queries on domain-separated tables. Customers with custom dot-walk configurations should review and adjust their implementations after the upgrade. * **Java 21 Runtime Support (Australia):** Domain Separation has been validated for and updated to run on Java 21, with deprecated Java APIs removed. This update is included automatically during the Australia upgrade with no required customer action. ## Activation and Requirements Domain Separation is an AI Platform feature available by activating the **com.glide.domain.activationutility** plugin in both Zurich and Australia releases. No additional browser, localization, accessibility, or extra requirements have been introduced or changed in these releases. ## What to Expect * Improved domain management efficiency through streamlined delete operations and background job batching. * Enhanced domain visibility control via a new AI conversational agent, reducing administrative overhead. * Faster domain visibility queries, delivering significant performance gains for large MSP customers. * Visibility into process overrides affected by global upgrades, aiding in governance and compliance. * Compliance with updated platform directives and support for the latest Java runtime ensuring future-proof operation. Consolidated page of all release notes for Domain Separation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Domain Separation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Domain Separation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-domainseparation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Domain Separation. {#dfrn3-domainseparation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key delete-by-domain\]](https://www.servicenow.com/docs/access?context=delete-by-domain&family=zurich&ft:locale=en-US) : Domain Admins may now delete by domain to efficiently manage domains and reduce storage overhead. The tool also includes data recovery and retention, enabling rollbacks and retention policy setting. [\[Placeholder link text to key domain-job-manger\]](https://www.servicenow.com/docs/access?context=domain-job-manger&family=zurich&ft:locale=en-US) : Changes to the domain table are now queued sequentially and batched into a single background job. This helps simplify domain table updates. Users are notified when a job needs to be delayed as well when a job needs to start. | | Australia | [AI Agent for Domain Visibility Management](https://www.servicenow.com/docs/access?context=domain-sep-aia&family=australia&ft:locale=en-US) : Use the new AI agent to manage domain visibility through natural language conversations. Domain administrators can ask the agent to query visibility by user, validate that visibility is not redundant or oversized, and take direct actions to add or remove visibility settings. The agent supports end-to-end workflows so administrators can complete multistage visibility management tasks without leaving the conversational interface. Install the Domain Separation AI Agent plugin to enable this capability. [Global Domain Upgraded Process Overrides Report](https://www.servicenow.com/docs/access?context=t_view-upgraded-overriden-domains&family=australia&ft:locale=en-US) : System and domain administrators can now track and review process overrides that are affected by global process upgrades. A new admin dashboard provides a comprehensive list of impacted overrides with filtering and sorting by date and process type. Use the scriptable API to build custom integrations or automations on top of the override tracking data. [Domain Visibility Performance Improvements for Large MSPs](https://www.servicenow.com/docs/access?context=t_ViewDomainRelationships&family=australia&ft:locale=en-US) : Domain visibility queries now complete in under one second on average --- a 70% reduction from the previous 3.2 second average for large instances. A new query optimization replaces multiple OR conditions with a single IN clause on the domain ID for instances that exceed the configured domain collection size threshold. All 785 Domain Separation customers benefit from faster queries, with the greatest impact for the 20 customers operating 10,000 or more domains. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Domain Separation features. {#dfrn3-domainseparation-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Dot-Walk Scoping Bypass Compliance (DIRS0000335) : Domain Separation has been updated to comply with the platform-wide dot-walk scoping bypass directive (DIRS0000335). Customers who have customizations involving dot-walk queries on domain-separated tables should review their configurations after upgrading. Java 21 Runtime Support : Domain Separation has been validated and updated to run on the Java 21 runtime introduced in the Australia release. Deprecated Java APIs have been removed from the Domain Separation codebase. No action is required for customers --- this update is included automatically with the Australia upgrade. | [ ] ## Removed Between your current release family and Australia, some Domain Separation features or functionality were removed. {#dfrn3-domainseparation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Domain Separation features or functionality were deprecated. {#dfrn3-domainseparation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Domain Separation. {#dfrn3-domainseparation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Domain Separation is a ServiceNow AI Platform feature that is available with activation of the com.glide.domain.activation_utility. For details, see [Domain separation plugin](https://www.servicenow.com/docs/access?context=domain-sep-plugin&family=zurich&ft:locale=en-US). | | Australia | Activation information : Domain Separation is a ServiceNow AI Platform feature available with activation of the `com.glide.domain.activation_utility` plugin. For details, see [Domain separation plugin](https://www.servicenow.com/docs/access?context=domain-sep-plugin&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Domain Separation, such as specific requirements or compliance levels. {#dfrn3-domainseparation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Changes to the domain table are queued sequentially and batched into a single background job. This helps simplify domain table updates. * Domain Admins can delete by domain to efficiently manage domains and reduce storage overhead. See [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the new AI agent to manage domain visibility through natural language. Query, validate, add, and remove visibility settings without navigating complex admin interfaces. * System and domain administrators can now review a dedicated dashboard of process overrides that were affected by global process upgrades. Filter and sort overrides by date and process type to prioritize review and take action. * Domain visibility queries now complete in under one second for large instances --- a 70% improvement for MSPs managing thousands of domains and users. See for more information. | [ ]