--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Employee Center Pro release notes for upgrades from Zurich to Australia # Combined Employee Center Pro release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Center Pro release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers upgrading Employee Center Pro from the Zurich release to the Australia release. It summarizes new features, changes, upgrade requirements, and activation details relevant to the upgrade path. The notes highlight improvements to portal performance, user engagement, security, and administrative controls, ensuring customers can prepare and validate their upgrade effectively. Show full answer Show less ## Key Features * **Australia Release Enhancements:** * Enhanced read-only field protections on the ServiceNow AI Platform® via a new `readonlyoption` field, offering granular control levels such as `strictreadonly` and `clientscriptmodifiable`, improving security while maintaining backward compatibility. * Granular admin roles added to the Integrated Experience and Service Feedback feature, enabling decentralized administrative management. * Integration of Moveworks AI-powered conversational support within Employee Center and Employee Center Pro, allowing employees to ask questions and complete tasks end-to-end using the embedded AI assistant plugin. * Quick start tests introduced to verify Employee Center Pro functionality after upgrades or new integrations; customizable for tailored environments. * **Zurich Release Features:** * Portal performance optimization that notifies users of heavy usage and slower network conditions during high-traffic scenarios. * Notifications for Employee Center enhancements improving employee engagement through reactions and comments on news articles. * Integrated Experience and Service Feedback improvements including new themes, commenting capabilities, and a Feedback Analytics Dashboard for review. * Introduction of the Coral theme as default for portals and mobile experiences with Next Experience or Core UI enabled, featuring brand-neutral illustrations and a dark theme option. ## Upgrade Preparation and Important Information Before upgrading to Australia, customers should review and complete specified pre- and post-upgrade tasks to ensure a smooth transition. Enhanced security changes to read-only fields require review and possible adjustment of affected fields as detailed in ServiceNow KB2718122. Quick start tests are recommended post-upgrade to confirm that Employee Center Pro operates as expected, especially for customers with customizations. ## Activation and Availability Employee Center Pro must be installed by requesting it through the ServiceNow Store. This applies to both Zurich and Australia releases. Customers should consult the ServiceNow Store for app availability and cumulative release note history. ## Other Considerations * No features were removed or deprecated between Zurich and Australia releases. * There are no new additional requirements, browser requirements, accessibility information, or localization considerations introduced in these releases. ## What Customers Can Expect Upgrading to Australia enhances the security and flexibility of Employee Center Pro, improves employee engagement through new feedback and notification features, and empowers employees with AI-powered conversational support. Administrators benefit from finer control over feedback roles and enhanced testing capabilities to ensure system integrity post-upgrade. The overall user experience is refreshed with modern themes and optimized portal performance during high-usage events. Consolidated page of all release notes for Employee Center Pro from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Center Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Center Pro to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeecenterpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Employee Center Pro. {#dfrn3-employeecenterpro-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US) : Communicate information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements. [Notifications for Employee Center](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US) enhancements : Get the Notifications for Employee Center feature in Content engagement. Add reactions and comments to published news articles to help improve user involvement. [Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=zurich&ft:locale=en-US) : Configure features flexibly as an admin and submit detailed experience feedback as an employee with the Integrated experience and Service feedback enhancements. With the enhancements, you can do the following: * Use new themes for experience feedback. * Add comments in addition to a rating when submitting experience feedback. * Review submitted feedback on the Feedback Analytics Dashboard. [Quick start tests for Employee Center Pro](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center-pro&family=zurich&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations. | | Australia | [Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=australia&ft:locale=en-US) : Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management. [ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US) : Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. [Quick start tests for Employee Center Pro](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center-pro&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Employee Center Pro features. {#dfrn3-employeecenterpro-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Employee Center Pro features or functionality were removed. {#dfrn3-employeecenterpro-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Employee Center Pro features or functionality were deprecated. {#dfrn3-employeecenterpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Center Pro. {#dfrn3-employeecenterpro-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Center Pro, such as specific requirements or compliance levels. {#dfrn3-employeecenterpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Configure features flexibly and submit detailed feedback using enhancements for the Integrated experience and Service feedback. * Get the Notifications in Employee Center feature in Content engagement for improved employee involvement while engaging with news content. * Experience an enhanced performance with improvements to calender widgets, news and events, and publishing communications to browser websites. See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management. See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&family=australia&ft:locale=en-US) for more information. | [ ]