--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia # Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with all key information needed to upgrade Employee Slate for ITSM from the Zurich release to the Australia release. It summarizes new features, changes, activation instructions, and other critical upgrade considerations in one place to facilitate a smooth transition. Show full answer Show less ## New Features * **Email Notifications:** Automatically receive updates on walk-in visits and subscription statuses to keep users informed. * **Tech Lounge Services:** Users can join walk-in queues or book appointments directly via the Tech Lounge page. * **Conversational Assisted Booking:** Use natural language requests with Otto to book tech lounge appointments or access walk-up experiences. * **Outages and Maintenance Visibility:** Active outages and scheduled maintenance are prominently displayed on the Employee Slate for ITSM home page with clear visual accents indicating status. * **Service Status Page:** Access a dedicated page from the home page for detailed views of all services and affected service details. * **Ask Otto Outage Summary:** Quickly open an AI chat from the Service Health banner that summarizes active outages without needing to type questions. ## Changes and Removals There were no updates, removals, or deprecations to existing Employee Slate for ITSM features between Zurich and Australia releases. ## Activation Information To enable Employee Slate for ITSM in Australia, customers must set up Moveworks for Employee Slate and activate the Employee Slate for ITSM plugin. This product is available on the ServiceNow Store. Proper configuration ensures full functionality post-upgrade. ## Additional Considerations * **Browser, Accessibility, and Localization:** No changes or new requirements were introduced from Zurich to Australia. * **Highlight Information:** The Australia release enhances user experience by allowing outage and maintenance visibility directly on the home page, deeper service status investigation, and natural language interaction with Otto for tech lounge bookings and outage summaries. ## Practical Benefits for ServiceNow Customers * Improved transparency and communication on service health and maintenance statuses without navigating away from the home page. * Streamlined user interactions for tech support visits through conversational AI and easy booking options. * Automated notifications keep users informed, reducing manual follow-ups and support overhead. * Activation steps are straightforward with clear guidance to enable new capabilities efficiently. Consolidated page of all release notes for Employee Slate for ITSM from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Slate for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Slate for ITSM to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeeslateforitsm-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Join a walk-in queue or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. [Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state. [Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service. [Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Employee Slate for ITSM features. {#dfrn3-employeeslateforitsm-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Employee Slate for ITSM features or functionality were removed. {#dfrn3-employeeslateforitsm-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Employee Slate for ITSM features or functionality were deprecated. {#dfrn3-employeeslateforitsm-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=australia&ft:locale=en-US). Important: Employee Slate for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Slate for ITSM, such as specific requirements or compliance levels. {#dfrn3-employeeslateforitsm-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page. * Investigate service status in more depth from a dedicated Service Status page. * Ask Otto to summarize current active outages in one select, directly from the home page banner. * Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=australia&ft:locale=en-US) for more information. | [ ]